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Customer reviews: Loop Subscriptions App

Develop by Shopify

Reviews (588)

Overall rating
5

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

FLYTE Protein

Oct 09, 2025  on Shopify

it's been great so far. was even able to do some pretty technical use-case specific stuff that I for sure thought would be impossible. support is great too!

VocalMist

Oct 09, 2025  on Shopify

The Loop team was very thorough in their onboarding to make sure everything went smoothly. We've been using the product for 4 months now, and since then our subscriptions have been steadily increasing. The tech and support team are readily available to help with any issues we have, and I appreciate the monthly check-ins to discuss performance and next steps.

Day to Day Coffee®

Oct 08, 2025  on Shopify

The team has been so very helpful from onboarding, set-up, and post set-up support! They have been very patient with all our questions and always respond to our inquiries!

For Youth

Oct 08, 2025  on Shopify

I love working with the people at Loop. Account management is awesome. It really feels like a partnership where we together work on growth. Highly recommended.

Dimitra Milan Art

Oct 06, 2025  on Shopify

Super helpful team and answering my questions and getting solutions for me immediately. We're in the middle of migrating the day before a new subscription cohort opens up and they got us resolved in like 5 minutes via live chat. Pretty awesome.

Snackski

Oct 03, 2025  on Shopify

Very pleased with the speed and efficiency of Sri and the support team. Very rare to find real/good support so thank you. Highly recommend this app.

Broadcast Coffee

Oct 03, 2025  on Shopify

Womenli Supplements

Oct 03, 2025  on Shopify

Elia Boutique

Oct 03, 2025  on Shopify

I had a great experience with Loop customer service. Ishika was extremely helpful, friendly, and quick to resolve my concerns. She made the whole process smooth and stress-free. I truly appreciate her efficiency and support—thank you for the excellent service!

JCKED

Oct 02, 2025  on Shopify

Strawberry

Oct 01, 2025  on Shopify

Amazing platform and an amazing team, so helpful and very responsive!

Bioniq

Oct 01, 2025  on Shopify

Very flexible and robust product. The team is very responsive and proactive to help you grow your business. Happy to recommend further.

EosRest

Sep 30, 2025  on Shopify

Great app for getting subscription model for your products. The customer support is excellent as well and they respond fast.

Green Juju

Sep 29, 2025  on Shopify

I give this app 5 stars simply for the fact their support is really great. They step in and help with any issues that come up and are super helpful. I also think their product is good, but they are very helpful as a team.

Superboba

Sep 26, 2025  on Shopify

Switched to Loop from a different subscription software and I'm so much happier. Way more features with better pricing. And onboarding + support is excellent. Shout out to Amit for all the help!

Magnolia Coffee

Sep 26, 2025  on Shopify

We've been super satisfied with Loop since making the transition. Great intuitive platform with a lot of features we were lacking at our previous provider. Amit made the migration a breeze. Highly recommend

Mira Fertility Shop

Sep 26, 2025  on Shopify

This is the best Subscription platform for Shopify and Shopify Plus brands and this is coming from someone who tested almost all subscription platforms with Plus brands. Loop migrated us fully from Yotpo Subscriptions, everything was incredibly smooth and Purna and Nihal went above and beyond to make the experience great. Loop Subscriptions admin panel is exceptional - setting up the logic is so easy. We also managed to build an exceptional bundle builder without code - just setting everything up in Loop. Loop has strong analytics and a team of developers that always help us close gaps in user experience. The support is instant and their team is so passionate about what they do. A true Shopify Plus partner. We're also migrating our loyalty program to Bubblehouse because they have an exceptional integration with Loop. Loop also connects with all other platforms in our app ecosystem which is fantastic. I'm so glad we finally moved from Yotpo Subscriptions to Loop, our business would be in much better place if we migrated to Loop Subscriptions earlier. Really crossing fingers for the growth of Loop! Thank you!

SPARTAN™

Sep 26, 2025  on Shopify

Great, subscription app with a lot of features

Pets & Friends

Sep 26, 2025  on Shopify

Loop and the team were fantastic and went above and beyond in every aspect of the move away from our other subscription app. Besides a considerable monthly saving, the whole process was seamless and the support fopm Surbhi & Purna was fantastic. The app has everything you want for subscriptions and we cant wait to dig to utilise all the functions available. 100% recommend Loop you will be in very good hands!

Counter Coffee

Sep 26, 2025  on Shopify

Excellent customer service, very responsive and finding the app covers all the features needed.

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