Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.
Key Strengths
Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
Seamless integration and migration processes, especially from other platforms like ReCharge.
User-friendly interface and ease of use for both merchants and customers.
Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
Positive impact on business metrics, such as increased retention rates and average order value (AOV).
Free plan availability with sufficient features to get started, praised by smaller or startup companies.
Regular feature updates and openness to feature requests.
Common Concerns
Some reports of poor or inconsistent customer service, particularly for users on the free plan.
Issues related to manual installation or the need for customization which required additional support.
A few instances of leftover code after uninstallation causing issues.
Occasional challenges in integrating the widget "on brand" without customer service assistance.
Final Thoughts
"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.
aninu
Aug 21, 2024
on
Shopify
The app is easy to use, easy to understand and the 50 free subscriptions in the start are a great way to test things out. I highly recommend this app.
drShake
Aug 21, 2024
on
Shopify
I love Loop because of its responsive, clear and efficient customer service which makes my subscriptions' setup much quicker and tailored to what I need!
Clara Beauty
Aug 19, 2024
on
Shopify
I had an issue with my subscription widget not populating over to a publish site and Varun helped me handle it quickly. Appreciate the attentive service and look forward to using the app more!
Melk Cafe
Aug 19, 2024
on
Shopify
Helpful
Le Deux Champagne Club
Aug 16, 2024
on
Shopify
Verun and team have been really great helping us set up our shop for success and guiding us as we grow.
Every. CH
Aug 15, 2024
on
Shopify
Loop Subscriptions has been an excellent partner in helping our company transition to a subscription-based model across multiple stores. The platform is effective, making it easy to manage varied pricing tiers and customer experiences across different countries. Loop's customer service is responsive and supportive, and they have been open to our feature requests to ensure the platform meets our needs.
Overall, Loop Subscriptions has empowered our company to scale efficiently while delivering a great experience to our customers.
The Adventure Challenge
Aug 14, 2024
on
Shopify
Loop Subscriptions offers an intuitive interface that simplifies subscription management for users of all technical levels. Its design enhances workflow efficiency, automating tasks which significantly reduces manual labor and errors.
The migration process to Loop is seamless, supported by a dedicated team.
With Loop, you're not just getting an app; you're gaining a team who are responsive and ever-helpful. They treat your product with professionalism ensuring that no problem goes unresolved. My customer success manager Parth M is dedicated to helping us through each situation.
Pod Your Reef
Aug 13, 2024
on
Shopify
Our business model is consumable products and subscriptions are the bread and butter of our business. As such we've been using subscriptions apps since 2017 including Bold and Yotpo. With the limitations of both and the need to expand past the limited capabilities of each we found Loop, and it was a night a day difference. A support team that will reach out and find solutions for unique scenarios or store needs is the icing on the cake. The ability to be proactive and reach customers where they are and manage subscriptions how they should be is what makes Loop feel like it was designed specifically for your store and not a generic solution like other apps out there.
REMAY® Shave Gel Bars
Aug 12, 2024
on
Shopify
Great customer support team for onboarding and setup!
CoinCoffee
Aug 08, 2024
on
Shopify
Rockstar support.
Crown Engraving
Aug 06, 2024
on
Shopify
i had problems with the install and the team addressed them within a day and helped in the matter. they are very diligent and will make sure everything runs smoothly.
Nation Botanics
Aug 05, 2024
on
Shopify
Great customer service and love that they have a free plan that meets all my needs now, yet the bells and whistles I want as I grow. Thank you!
BioSource Nutra
Aug 01, 2024
on
Shopify
We looked for a long time at almost every subscription solution that exists. I read horror story reviews on pretty much all the platforms of something getting screwed up after install and causing checkout issues, website issues, etc. We settled on Recharge but looked further into Loop the day we were going to sign up. I'm glad we did.
It's super easy to use and it just works. Not nearly as costly as Recharge for many of the same features. The support is fantastic. They really go the extra mile to take care of you. There's a reason their reviews are so great. Thanks Loop team!
Guise
Aug 01, 2024
on
Shopify
Parvesh and team have been EXTREMELY helpful in getting things set up. We had a few questions about the Loop software itself and one larger issue with implementing the widget on our site. On all occasions, Loop was ready to jump in and get all problems solved within 24 hours.
Sküma® Water
Jul 31, 2024
on
Shopify
Fiasco! Wine & Spirits
Jul 31, 2024
on
Shopify
Poco Bero
Jul 31, 2024
on
Shopify
The Loop team is amazing to deal with! We looked at a lot of different options for our first subscription app and ultimately landed on Loop because it felt like a great starting point, especially considering the app is free until you have 40 subscriptions. It was a little challenging getting the widget "on brand" so we reached out to their CS. Adarsh worked with us for a few weeks going as far as modifying the liquid code to make sure the app fit our site perfectly. Long story short, they have a great app and an even better team. Would highly recommend Loop to anyone!
Fifth Ray
Jul 29, 2024
on
Shopify
I've been using Loop for over 4 months and it has been solid. It is flexible and the customer support team are diligent and knowledgable. The support from Manan has been fantastic.
Dirty Laundry
Jul 24, 2024
on
Shopify
OSEA® Malibu
Jul 17, 2024
on
Shopify
We decided to move forward with Loop Subscriptions after an extensive evaluation of several other subscription apps on the market. Our primary motivation was Loop's comprehensive feature set combined with great reviews from other users. We were migrating from ReCharge and considered other popular options like Stay.AI, but Loop's seamless integration with our existing systems, its robust flow capabilities and on-hands support team ultimately won us over.
One of the standout features of Loop that has greatly benefitted us is the customer portal. It has empowered our customers to manage their subscriptions effortlessly, reducing the load on our support team and increasing customer satisfaction. We've had trouble creating subscription acquisition offers in the past where we can increase the subscription % for just the first offer during a certain time frame. All other apps don't have any automated way of doing this; most will require all subscriptions to also have an increased % off for all replens in those instances. Loop's flows allow for temporary "Subscribe and save 15% on first order" offers (instead of the general 10%) in a much more automated and seamless way.
The migration process to Loop was surprisingly smooth. We were concerned about potential downtime and data loss, but the Loop team guided us through every step with clear instructions and timely support. Their meticulous approach ensured a hassle-free transition with minimal disruption to our service.
Our overall experience with the Loop team has been exceptional. The support and customer success teams are highly responsive and knowledgeable, always ready to assist with any questions or issues we encounter. Their proactive approach and genuine interest in our success have made a significant positive impact on our operations. They are also always willing to find a workaround to any of our requests rather than just telling us it’s not something they can do.
Without hesitation, I would recommend other businesses to try out Loop Subscriptions. The platform is user-friendly and backed by a team that truly cares about their customers' success. Loop has not only met but exceeded our expectations, making it an indispensable tool for our subscription-based business.