Taranker.Com Logo
Loop Subscriptions App logo

Customer reviews: Loop Subscriptions App

Develop by Shopify

Reviews (552)

Overall rating
5

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

Mad Viking

Sep 15, 2025  on Shopify

Great experience so far. We are about 2 months in. Onboarding was fairly quick and efficient and the team is very knowledgeable and kind.

Paused Products

Sep 15, 2025  on Shopify

Really fast response to queries.

NuStrips

Sep 10, 2025  on Shopify

Sweet's Elderberry

Sep 10, 2025  on Shopify

Customer service is exceptional with Loop. They are prompt, courteous, and always follow up to make sure all questions are answered and issues are resolved completely. Explanations are easy to understand and the reps are happy to walk you through any steps needed. We've been very pleased with our experience!

Myota Health

Sep 10, 2025  on Shopify

Little Rick US

Sep 10, 2025  on Shopify

Great app, accommodating & personlised dedicated support

All Real Nutrition

Sep 08, 2025  on Shopify

Rez®

Sep 08, 2025  on Shopify

Very happy with the app and especially the team’s reactivity – quick and effective support!

rosmarino candles

Sep 04, 2025  on Shopify

Amazing customer service, fast and knowledgeable, gets my issues fixed ASAP!

HealthyCell

Sep 04, 2025  on Shopify

We are so happy we made the switch to Loop! Their team has gone above and beyond to help us get everything set up and installed, and is always available whenever we need help. We switched from another subscription platform, and Loop is much easier to use and has a ton of great features that have helped our subscription growth and retention!

RidgeCrest Herbals

Sep 03, 2025  on Shopify

We came to Loop after using Yotpo. Loop has been incredibly attentive, they have a slick program and they are always quick to respond to any question or problem. Their app is very user-friendly, they have plenty of useful tools and amazing depth of analytics. We have loved working with Loop.

EXLTD LLC

Sep 03, 2025  on Shopify

We made the switch from a different subscription app and had the absolute pleasure of working with Manan as our account manager at Loop. We couldn't be happier with the support we've received. Manan is not only incredibly helpful and kind, but he also brings a calm professionalism that makes every interaction easy and reassuring. No matter the issue, the Loop team consistently go above and beyond to resolve it efficiently. Their willingness to act quickly, especially in time-sensitive situations, has been a huge asset to our team. It's clear they genuinely care about providing the best service possible, and that makes a world of difference.

Omni Creatine

Sep 03, 2025  on Shopify

Loop is awesome! Manan for the win!

B&B

Sep 02, 2025  on Shopify

Definitely the best subscription app on the market right now. Love the team

XO Jacqui

Sep 02, 2025  on Shopify

Great experience. This team knows what they are doing and the response time is incredible. Somthing to look up to.

glowcane.de

Aug 31, 2025  on Shopify

Loop enabled us to launch subscriptions in our Shopify store with zero friction. The onboarding was well structured and fast. The Loop team is friendly and responsive. From our perspective, setting up plans is very intuitive, and our customers can start, pause, or modify subscriptions effortlessly in their portal. The Loop app is stable and genuinly rich in features. All the features work as promised. Documentation is clear, and the UI makes operations simple. Overall, we’re very happy and confidently recommend Loop to brands going into recurring revenue.

Bask Suncare

Aug 31, 2025  on Shopify

BoostBites

Aug 29, 2025  on Shopify

great app

Habituel

Aug 28, 2025  on Shopify

We came to Loop after using Appstle and Recharge, while also considering Skio. Loop offers the same functionality as Skio but at a much better price both monthly and per transaction. After nearly a year, our experience has been amazing — the team is responsive, integration is seamless, and our site has never broken (unlike with Appstle). I’ve already referred two people, and Loop has helped us scale our subscription program thanks to intuitive cancellation flows and gift options. Easy 10/10.

Blindly

Aug 28, 2025  on Shopify

Great integration for integrating sub for our brand. Really easy to use out of the box - and great features around widget customization and retention flows. Also, really helpful customer/technical support when I needed it. If you're looking for a subscription app and are looking for great starting place, Loop is the way to go. I've worked with several other sub management apps and even the free ones don't compare to the out of the box feautres you get with Loop.

Scroll to Top