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Customer reviews: Loop Subscriptions App

Reviews (522)

Overall rating
5

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

Swissmedicus

Sep 23, 2025  on Shopify

Very talented and helpful support team. They will help and advise you with everything.

Wulf's Fish

Sep 22, 2025  on Shopify

Loving Loop! This is the best app we've worked with so far and having used ReCharge and Smartrr, Loop exceeds their capabilities and gives both us (the business) and our customers more autonomy with better UX. The true 5-stars belongs to the onboarding team. Aadi and his team are quick to answer questions and are even quicker with solutions. Highly recommend!

Live Bearded

Sep 19, 2025  on Shopify

Loop has been fantastic to work with and has helped us increase our subscription revenue and retention in a big way. I highly recommend working with them.

FORALL Nutrition

Sep 19, 2025  on Shopify

Working with Sri at Loop has been an outstanding experience. From the very beginning, he has gone above and beyond to make sure our subscription platform was set up correctly and tailored to our needs. Sri is knowledgeable, responsive, and incredibly patient - he never makes us feel rushed and always takes the time to walk us through solutions step by step. His guidance has been essential to the development of our online platform, and it’s clear he genuinely cares about helping his clients succeed. We’ve come to rely on his expertise and consistency, and it has made a huge difference for our team. We couldn’t ask for a better representative - thank you, Sri, for all you’ve done and continue to do!

Rumble Coffee

Sep 19, 2025  on Shopify

We've been through three previous subscription apps and were burnt by them all (looking at you YOTPO) but finally found one worth using in Loop. The support is terrific, they are always available and can actually help you. We've seen consistent subscription growth since changing to Loop and I would recommend them to anyone.

Wild Balance

Sep 18, 2025  on Shopify

Resuelven dudas de forma ágil y rápido. Hacen seguimiento de las consultas si no están cerradas. MUy buena experiencia

Wholey Organics

Sep 18, 2025  on Shopify

Great and effective service!

The Longevity Store® UK

Sep 16, 2025  on Shopify

Really happy with loop!

Mad Viking

Sep 15, 2025  on Shopify

Great experience so far. We are about 2 months in. Onboarding was fairly quick and efficient and the team is very knowledgeable and kind.

Paused Products

Sep 15, 2025  on Shopify

Really fast response to queries.

NuStrips

Sep 10, 2025  on Shopify

Sweet's Elderberry

Sep 10, 2025  on Shopify

Customer service is exceptional with Loop. They are prompt, courteous, and always follow up to make sure all questions are answered and issues are resolved completely. Explanations are easy to understand and the reps are happy to walk you through any steps needed. We've been very pleased with our experience!

Myota Health

Sep 10, 2025  on Shopify

Little Rick US

Sep 10, 2025  on Shopify

Great app, accommodating & personlised dedicated support

All Real Nutrition

Sep 08, 2025  on Shopify

Rez®

Sep 08, 2025  on Shopify

Very happy with the app and especially the team’s reactivity – quick and effective support!

rosmarino candles

Sep 04, 2025  on Shopify

Amazing customer service, fast and knowledgeable, gets my issues fixed ASAP!

HealthyCell

Sep 04, 2025  on Shopify

We are so happy we made the switch to Loop! Their team has gone above and beyond to help us get everything set up and installed, and is always available whenever we need help. We switched from another subscription platform, and Loop is much easier to use and has a ton of great features that have helped our subscription growth and retention!

RidgeCrest Herbals

Sep 03, 2025  on Shopify

We came to Loop after using Yotpo. Loop has been incredibly attentive, they have a slick program and they are always quick to respond to any question or problem. Their app is very user-friendly, they have plenty of useful tools and amazing depth of analytics. We have loved working with Loop.

EXLTD LLC

Sep 03, 2025  on Shopify

We made the switch from a different subscription app and had the absolute pleasure of working with Manan as our account manager at Loop. We couldn't be happier with the support we've received. Manan is not only incredibly helpful and kind, but he also brings a calm professionalism that makes every interaction easy and reassuring. No matter the issue, the Loop team consistently go above and beyond to resolve it efficiently. Their willingness to act quickly, especially in time-sensitive situations, has been a huge asset to our team. It's clear they genuinely care about providing the best service possible, and that makes a world of difference.

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