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Customer reviews: Loop Subscriptions App

Develop by Shopify

Reviews (588)

Overall rating
5

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

Tano Skincare

Dec 15, 2025  on Shopify

Great support from the team especially Sparsh in getting it all set up and optimizing. Really has everything you could need from a subscription app at a great price.

nutbar

Dec 12, 2025  on Shopify

Quick + descriptive support!

Sovány Beverage

Dec 12, 2025  on Shopify

Jagrit from Loop has been phenomenal. The white-glove onboarding of this service has been mindblowing. If you're considering a subscription app, you need to use Loop and request Jagrit get you all set up!

Shiaqga Essentials

Dec 10, 2025  on Shopify

Aditya and Dashrath have been incredibly attentive and accommodating to our company's needs. We have a large subscriber base and many payment tokens that needed to be migrated from Wordpress to Shopify. The Loop team managed and executed that technically complex and tedious process exceptionally well without loss of revenue or inconvenience to our staff and customers. The Loop plugin is incredibly customizable and the features and analytics are top-tier. Overall, we are very, very happy we switched to Loop.

On The Wagon Kombucha

Dec 09, 2025  on Shopify

I searched a long time for an app of this functionality. I was looking for an app which allows for a fully customised bundles which can be available for subscription or one time purchase, and has an interface which is clean and modern. Loop is it and their assistance is always very helpful. Thanks!

Revitalize Wellness

Dec 09, 2025  on Shopify

The Loop Subscription App is awesome. The features are easy to customize. As an addon, it has a great support team. I got an issue with the integration and it got resolved in minutes.

Youth Crews

Dec 08, 2025  on Shopify

Dashrath and Amit and the whole Loop Team were fantastic. Dashrath was very patient with us as we took months to finally make a move. During the migration, Amit knew every part of the Loop Platform and had an answer for every one of our questions. He even took time out from his birthday to make sure that our migration went smoothly! The Loop platform and team are full pro. Thanks Loop!

Melbourne Mushroom Emporium

Dec 04, 2025  on Shopify

Super fast helping me!!!!!!

The Gluten Free Bakery

Nov 27, 2025  on Shopify

We’ve been using Loop Subscriptions for a few years now and it does exactly what we need. Their customer service has been consistently helpful, and the new bundle page layout looks great on our store. Overall, a reliable app that fits our store’s needs.

cuemora.

Nov 25, 2025  on Shopify

Always great working with them. Great support from customer success and will guide you through anything. Definitely worth it

Overtone Color

Nov 21, 2025  on Shopify

We’ve had a great experience using the Loop Subscriptions App. The platform itself is intuitive and makes managing subscriptions seamless, but what really stands out is the Customer Success team. Our rep has been incredibly informative and helpful, consistently providing valuable insights into our account that have helped us optimize performance. Highly recommend both the app and the team behind it!

Sync Botanicals

Nov 21, 2025  on Shopify

Whole Built

Nov 21, 2025  on Shopify

Had an amazing experience on the initial setup call with Sparsh. Excited to implement loop more into my business.

cuemora.

Nov 20, 2025  on Shopify

Vedge Nutrition

Nov 19, 2025  on Shopify

Going smoothly - Saksham and the team have been very helpful whenever support is needed.

FlexPro Meals

Nov 18, 2025  on Shopify

Excellent team to work with - a primary reason we returned to Shopify. Best subscription app available for sure!

Blow Tissues

Nov 18, 2025  on Shopify

Loop has been incredibly integral to building out my site and subscription functionality! Aditya was super helpful to all of my questions and troubleshooted things on the fly. Always very responsive with resolutions in a timely manner. Thanks, Loop!

Bomme Hair

Nov 18, 2025  on Shopify

Inner Botanica

Nov 14, 2025  on Shopify

The support team provided great assistance with my app issue, and they were very approachable throughout the process.

Santevia

Nov 13, 2025  on Shopify

Awesome team to work with! Aditya and the Loop subscriptions App team have really helped out during our transition to their app. Will recommend!

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