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Customer reviews: Loop Subscriptions App

Develop by Shopify

Reviews (552)

Overall rating
5

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

Time4Learning

Oct 21, 2025  on Shopify

Pragati did an excellent job at helping me resolve my issue!

The Functional Mushroom Company

Oct 17, 2025  on Shopify

We've tested multiple subscription platforms and Loop is the best. It is as powerful and multi-featured as the most expensive competitors at a much more reasonable price. They are *continually* adding smart, genuinely useful tools and improvements (we're talking every few weeks) and the customer service is impeccable. You simply don't need to look any further.

DIYNAD+

Oct 17, 2025  on Shopify

Great product and service

Pet Supplies 4 Less

Oct 14, 2025  on Shopify

We have been with loop for a little over a year now, and the whole team has been amazing and helpful. We have 3 websites that use loop and they have been extremely helpful to make sure we get the best deal for the best product. Overall we have been very happy with their platform and plan to continue using loop.

Myracle

Oct 13, 2025  on Shopify

I migrated to from Appstle to Loop due to the increased support, functionality and analytics. We had a few issues during the onboarding and migration but since then i've been really impressed with Loop, particularly the team. It feels like you have a partner in your business that's there to help you grow which is invaluable. Loop has all the features you could need from a great subscription app and the team are always on hand to find solutions! A great experience so far, thank you!

Salutoceuticals

Oct 10, 2025  on Shopify

TL;DR: Switched from another subscription provider to Loop. Migration was flawless with 0 revenue impact, onboarding was hands-on, and ongoing support is the best I’ve had with any software vendor. CONTEXT: We spent ~10 years on another platform. A trusted friend in CRO recommended Loop; after my own due diligence and a call with their team, we switched. MIGRATION & ONBOARDING - Dedicated onboarding manager - Full migration handled for us - A couple minor hiccups (due to other upgrades on our side), no revenue impact - Smoothest software migration I’ve experienced SUPPORT & CUSTOMER SUCCESS (3 months in) - Regular check-ins with a proactive CSM (Customer Success Manager) - Private Slack channel for quick help - Fast, honest answers—if they don’t know, they say so and follow up immediately COMPARED TO OTHERS - I’ve had cases with other providers where they their answers were wrong and led to long email back-and-forths. - With Loop, recommendations have been accurate the first time, which saved us time and frustration. BOTTOM LINE: I recommend Loop to everyone now. The attention to detail, customer service, and migration experience set a new bar for us.

Kenzey

Oct 09, 2025  on Shopify

Outstanding app & amazing support! Loop completely changed how we manage subscriptions, super intuitive, stable, and full of smart features that save us time every day. The setup was easy, the dashboard is clear, and most importantly, their support team is absolutely world-class - fast, friendly, and always willing to go the extra mile. Highly recommend to anyone serious about building a great subscription experience!

FLYTE Protein

Oct 09, 2025  on Shopify

it's been great so far. was even able to do some pretty technical use-case specific stuff that I for sure thought would be impossible. support is great too!

VocalMist

Oct 09, 2025  on Shopify

The Loop team was very thorough in their onboarding to make sure everything went smoothly. We've been using the product for 4 months now, and since then our subscriptions have been steadily increasing. The tech and support team are readily available to help with any issues we have, and I appreciate the monthly check-ins to discuss performance and next steps.

Day to Day Coffee®

Oct 08, 2025  on Shopify

The team has been so very helpful from onboarding, set-up, and post set-up support! They have been very patient with all our questions and always respond to our inquiries!

For Youth

Oct 08, 2025  on Shopify

I love working with the people at Loop. Account management is awesome. It really feels like a partnership where we together work on growth. Highly recommended.

Dimitra Milan Art

Oct 06, 2025  on Shopify

Super helpful team and answering my questions and getting solutions for me immediately. We're in the middle of migrating the day before a new subscription cohort opens up and they got us resolved in like 5 minutes via live chat. Pretty awesome.

Snackski

Oct 03, 2025  on Shopify

Very pleased with the speed and efficiency of Sri and the support team. Very rare to find real/good support so thank you. Highly recommend this app.

Broadcast Coffee

Oct 03, 2025  on Shopify

Womenli Supplements

Oct 03, 2025  on Shopify

Elia Boutique

Oct 03, 2025  on Shopify

I had a great experience with Loop customer service. Ishika was extremely helpful, friendly, and quick to resolve my concerns. She made the whole process smooth and stress-free. I truly appreciate her efficiency and support—thank you for the excellent service!

JCKED

Oct 02, 2025  on Shopify

Strawberry

Oct 01, 2025  on Shopify

Amazing platform and an amazing team, so helpful and very responsive!

Bioniq

Oct 01, 2025  on Shopify

Very flexible and robust product. The team is very responsive and proactive to help you grow your business. Happy to recommend further.

EosRest

Sep 30, 2025  on Shopify

Great app for getting subscription model for your products. The customer support is excellent as well and they respond fast.

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