Reviews: Loop Subscriptions

Customer reviews: Loop Subscriptions

Reviews (427)

Overall rating

4.9

5

104
4
3
2
1

4

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
Seamless integration and migration processes, especially from other platforms like ReCharge.
User-friendly interface and ease of use for both merchants and customers.
Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
Positive impact on business metrics, such as increased retention rates and average order value (AOV).
Free plan availability with sufficient features to get started, praised by smaller or startup companies.
Regular feature updates and openness to feature requests.

Common Concerns

Some reports of poor or inconsistent customer service, particularly for users on the free plan.
Issues related to manual installation or the need for customization which required additional support.
A few instances of leftover code after uninstallation causing issues.
Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

TooA

Nov 24, 2024 on Shopify

Great App and support!

Soapbox

Nov 24, 2024 on Shopify

Loop has met and exceeded our expectations. Manan and Arunita have been incredibly helpful in making sure we are set up properly, and we're really excited to start building our subscriber base!

VapeTM

Nov 21, 2024 on Shopify

responsive support and working great!

GRIA Food Co.

Nov 20, 2024 on Shopify

Great customer service and seemless integration to Shopify store. Would highly recommend. This app has boosted my ARR significantly!

Aniwell

Nov 20, 2024 on Shopify

Great product and it was very easy to get onboarded. The support is exceptional. Can't recommend them enough.

Sküma EU

Nov 17, 2024 on Shopify

Amazing support team, super responsive and always get things done for us! Game changer

VMI Sports

Nov 14, 2024 on Shopify

Incredibly fast response time, reliable, and helpful from start to finish

Good For Pets

Nov 12, 2024 on Shopify

Free forever plan was a lifesaver to get up and running. It has allowed me to get MRR going and now upgrade to a paid plan. The support team are always happy to help and very quick and effective (not like some other support teams). Aastik has helped me out many times (even during Diwali) and the product is second to none.

Pick Peanut

Nov 12, 2024 on Shopify

Drink Better Than Booze

Nov 11, 2024 on Shopify

A lot of customization even if the non-pro level. Easy to use and customers to use. Great customer service. I have used another subscription plug-in previously with Shopify that was great but very expensive. Loop is a great alternative fair pricing, ease of use and customer service has always been helpful.

Café des Guerriers

Nov 06, 2024 on Shopify

Thank you so much for your service.

Nyum Nutrition

Oct 31, 2024 on Shopify

Amazing customer support that will help you every step of the way!! I've used several other subscription apps and have to say that Loop is the best well rounded app. My customers love how easy it is to get a subscription!

Everwell Pro

Oct 29, 2024 on Shopify

The #1 thing I look for when using a service is customer service and support. Loop has been amazing since day 1. Always working hard to find a way to make it work. It feels like I'm working with a whole team. Thanks again!

Coffee Beans Delivered

Oct 28, 2024 on Shopify

We moved from Recharge to Loop and I am very impressed so far. Migration was seamless and the support has been excellent. We've already seen an increase in subscriptions only a week in.

PANOVA

Oct 23, 2024 on Shopify

Great app for all of your Subscription needs! Super customizable also. Huge shoutout to Manan for providing exceptional help & support for all of my needs and requests. Thank. you guys!

Melina

Oct 23, 2024 on Shopify

So far so great. Smooth onboarding and everyone in the CS team has been super helpful. Excited to keep using Loop!

Tropically

Oct 22, 2024 on Shopify

Amazing app and support!

Envenom Skin

Oct 21, 2024 on Shopify

The app is working exactly as intended, and i just had a request to solve an issue that quickly was dealt with. The team has been working constantly to solve it as quickly as they could. Really appreciated the effort!

Loaded Laundry Detergent

Oct 16, 2024 on Shopify

Tried multiple subscription apps, but Loop checked all the boxes and the Support Team goes above and beyond. Highly recommend.

KOOEE! Snacks

Oct 14, 2024 on Shopify

The customer service team (and in particular, Saksham) have been extremely helpful in resolving any issues that arise whilst I'm setting up Loop on my website.