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Customer reviews: Loop Subscriptions App

Develop by Shopify

Reviews (588)

Overall rating
5

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

Preimus

May 15, 2025  on Shopify

What an incredible experience I'm having with the Loop team!! From setup, to helping with issues like integrating with other services, Loop and their amazing staff have gone above and beyond to help me see things all the way through to completion. I would very highly recommend this app, most definitely for the great way it helps keep subscriptions and bundles working in my store - but even more for the really awesome experience I'm having with the team - they really do care and aim to help in every conceivable way. I very much look forward to building and growing my company into the future, knowing that I have the super Loop team in my corner! Thank you guys, you are ALL rockstars!!

Innovet Pet

May 15, 2025  on Shopify

Aadi and Harshit were amazing during our onboarding/migration process; they exceeded our expectations and made the entire process as smooth as possible. Great team, great product. Highly recommend.

LadyBoss

May 14, 2025  on Shopify

Promptly located the error I had and escalated it to be fixed.

Peachy Men

May 12, 2025  on Shopify

Great onboarding experience, supported the whole way plus have a Slack channel for help with anything. Simranjeet has been amazing. Was on recharge before and it sucked. This is cheaper and better.

Peachy Men

May 08, 2025  on Shopify

Great onboarding experience, supported the whole way plus have a Slack channel for help with anything. Was on recharge before and it sucked. This is cheaper and better.

DuraPaw

May 08, 2025  on Shopify

Switching to Loop has been such a great move for us. They genuinely listen to their merchants, and it shows! We’ve suggested a few small tweaks to make things smoother for our business, and they’ve already implemented them — it’s clear they actually care about their customers. Plus, it’s refreshing not to be upsold on every little new feature. It’s clear they’re focused on making the best subscription experience possible. Their support team is fast, friendly, and genuinely invested in helping us succeed. In addition, they have an amazing Success Team that really helps our business grow, which we are taking full advantage of - 15/10! If you’re looking for a platform that feels more like a partner, Loop is the way to go. Highly recommend!

Dalston's Soda

May 02, 2025  on Shopify

The app itself is great, functionality is perfect and reporting is great. And then they have superstar support. Possibly the best and most attentive support I've ever received from an app. The team have been so incredibly helpful and speedy with everything from set-up to customisation and integration. Can highly recommend!

New Horizon

May 01, 2025  on Shopify

Fantastic app and customer service!

Grape Nights

May 01, 2025  on Shopify

Easy to use, quick customer service and works really well!

Ultimate Dog

Apr 30, 2025  on Shopify

Love the app and the support!

Twenty First Century Herbs

Apr 30, 2025  on Shopify

Great app + great support. Cant reccomend highly enough!

Wipex Co.

Apr 25, 2025  on Shopify

We have rapidly growing B2B categories and needed a way to encourage subscriptions amongst our customers, who are mostly business owners. Moving over to Loop was the best decision I have made in a long time. The platform is robust, beautiful, and flexible, and the migration process of existing subscriptions was smooth. Also, the available out-of-box integrations for loyalty programs are also more than sufficient. The support team is very attentive and supportive. Shoutout to Shivam for a spectacular onboarding and a wonderful integration process.

Needful

Apr 24, 2025  on Shopify

Great functionality and excellent customer support! Miles ahead of other subscription alternatives

Endorfix Inc

Apr 21, 2025  on Shopify

Lazarus Naturals

Apr 21, 2025  on Shopify

Pretty solid subscription tool! Lots of customization options.

Rocky Mountain Soap

Apr 17, 2025  on Shopify

The LOOP team provided an exceptionally prompt and effective response. Their solution addressed my issue completely, and the process was seamless.

Rise Gardens

Apr 09, 2025  on Shopify

Loop has been a blessing for our business. They were able to help us create a very custom solution for our membership program, that also includes a subscription element. Memberships are our secondary product, and their system has driven a massive improvement in LTV and the offering has boosted our AOV. Loop's customer service is Amazonesque, they have a high attention to detail, quickly solve issues, and I mean quickly (within minutes). We spoke to many of their competitors and no one comes close to their way of doing business. Cheers to the Loop team. I wish all my partners were like them!

Klova

Apr 08, 2025  on Shopify

We’ve been using Loop Subscriptions for our multiple brands, and it’s been a great experience. The custom flows and customer portal make it super easy for our subscribers to manage their orders, which is crucial for a wellness brand like ours. Loop’s cancellation flows and analytics have helped us improve retention, and their support team is always quick to assist. If you're on the fence about which subscription app to go with, We highly recommend giving Loop a try. It’s powerful, easy to use, and backed by a team that genuinely cares.

Frøya Organics

Apr 08, 2025  on Shopify

Orgenism

Apr 02, 2025  on Shopify

Amazing app. Support is first class. Surbhi is the best

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