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Customer reviews: Loop Subscriptions

Reviews (449)

Overall rating
4.9

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

UCM Center

Jul 17, 2024  on Shopify

We are thrilled to say our NPO is supported by Loop Subscriptions, their team and support have always been very receptive and present to help us create what was needed from our end. After testing many subscription apps, this is, by far, one of the best we could find in the Shopify Ecosystem. It's clean, simple and well-made. But it goes way beyond that... There are many possibilities and options to build new operations. Something that is always interesting to see is, not only a good support or a good app, but if they release new features regularly and they do! So for us, it's a 5 stars experience, and we believe it can be the same with everyone using Loop Subscriptions! Thanks again Abel and all the team for your kindness and support for all these months now :) All the best ✨

lifeinpractice

Jul 15, 2024  on Shopify

Varun was so helpful !

Prime Sports Nutrition

Jul 10, 2024  on Shopify

After trying multiple subscription apps, im thankful for stumbling upon Loop! Theyve made me so much more money, I can sleep & wake up to automatic sales!! The best app!

Cycling Frog

Jul 10, 2024  on Shopify

Very quick responses when you need support

Queen K Candle Co.

Jul 09, 2024  on Shopify

I would recommend Loop. I had an issue with a payment being shown as processing for a few days and they were able to rectify everything for me.

Black Forest

Jul 07, 2024  on Shopify

Great experience & awesome customer service!!

Banfield México UNAM

Jul 07, 2024  on Shopify

We have been using Loop Subscriptions since the beginning of this year, and it has greatly simplified managing subscriptions for our veterinary practice. The interface is user-friendly, and the setup process was straightforward. Our Customer Success Manager, Nihal Baldwa, has been responsive and helpful whenever we had questions or needed any support. Overall, Loop Subscriptions has been a reliable solution for recurring payments and client management. I highly recommend it to any business looking to streamline their subscription services.

Sober Carpenter

Jul 03, 2024  on Shopify

We're new to Loop and we're pleased with the customer service, especially with some advisors who have been very quick and efficient in assisting us, like Varun did today to fix issues quickly. Thank you for your patience and efficiency Varun.

Alpurial GmbH

Jun 30, 2024  on Shopify

Top Support, schnelle Umsetzung. App funktioniert gut & schnell.

NutriPaw

Jun 29, 2024  on Shopify

We successfully migrated to Loop in Q4 2023, and the process was exceptionally easy and seamless. Since then, we have experienced accelerated growth in our subscriber base and a significant reduction in churn rate. The native cancellation flows, reasons, and offers provided by Loop have been instrumental in addressing churn effectively. The entire team, from the CEO/founder to customer support, has been highly responsive and supportive. A special shoutout to Parth for his strategic advice and assistance in enhancing our functionality!

BeMe Wellness

Apr 29, 2024  on Shopify

The Loop team have been absolutely supportive with any questions or problems that we have encountered on our Shopify platform. Super responsive and efficient!

Tiny Gardener

Apr 26, 2024  on Shopify

Really happy with Loop and online support. Varun helped me out even when the issue turned out to be nothing to do with Loop - thanks so much

Blue Tees Golf

Apr 22, 2024  on Shopify

Loop subscription has worked perfectly for helping us setup subscription software seamlessly within our Shopify purchase flow. The customer service team has been elite and the entire onboarding and post go-live help has been better than I could have hoped for. 10/10 recommend without a doubt this team helped us be successful and am thankful because they worked with us like a good partner.

Park life.dog

Apr 12, 2024  on Shopify

Great customer service. Very fast to reply and fix any issues that may arise from integration with bespoke themes, including amending the code.

Fuel Your Body - Healthy Meal Delivery Inc.

Apr 10, 2024  on Shopify

I can't say enough about Loop! Our meal prep company recently made the switch to their fully automated subscription platform, and it's been a total game changer for Fuel Your Body. From the moment I spoke with their team, especially Abel and Surbhi, I knew we had found the perfect partner to fuel our growth across Canada. The support team at Loop is simply the best I've ever encountered. Their hard work and dedication are truly remarkable. If you're looking to scale your subscription business, look no further than Loop. Forget about the rest; jump on board with Loop and thank me later! Thank you, Loop, for revolutionizing our operations and being such an incredible partner. Here's to many more years of success together! Jay Gallagher - CEO Fuel Your Body - Healthy Meal Delivery Inc www.eatfyb.ca @eatfyb

Cherry Love Coffee

Apr 09, 2024  on Shopify

Working great so far!

Myricals

Apr 03, 2024  on Shopify

Senzu Health

Apr 02, 2024  on Shopify

The Loop subscription service is truly remarkable, as it simplifies the subscription process for all merchants. One of the standout services is the exceptional customer assistance, which promptly responds to any concerns or bugs encountered. This level of support makes it highly recommended for anyone looking to streamline their selling experience.

GoldUnion

Apr 01, 2024  on Shopify

Fantastic app and great support ! I highly recommend

GoodSomm

Mar 28, 2024  on Shopify

We chose Loop to launch our new subscription business and are SO happy with the choice. The software is full featured and powerful, but more importantly the team is very knowledgable about this kind of business and has already saved us from lots of headaches! Initial configuration is relatively quick and painless, and once things are set up, I feel confident trusting this system to keep our subscriptions running smoothly. Thanks Loop!

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