Reviews: LiveChat: Live Chat App

Name: LiveChat: AI live chat by Text
Brand: Shopify
SKU: shopify-livechat-app-by-shopify
Rating: 4.9 (45 reviews)

Customer reviews: LiveChat: AI live chat by Text

Develop by Shopify

Reviews (45)

Overall rating

4.9

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What Merchants Think

Merchants generally have a very favorable impression of "LiveChat: Live Chat App." They appreciate its intuitive interface, effective customer service enhancements, and robust integration capabilities. Many users report significant improvements in customer engagement and conversion rates since implementing the app. While the pricing is noted as somewhat high, many users feel the investment is justified given its comprehensive features and responsive support team.

Key Strengths

User-friendly interface with easy setup
Powerful integration with platforms like Shopify and Salesforce
Real-time customer engagement that improves conversions
Highly customizable and flexible features
Exceptional and prompt customer support
Analytics and insights for improved customer service
Effective automation tools that enhance customer service levels

Common Concerns

Relatively high pricing, especially for AI add-ons and advanced analytics
Inability to schedule chat service stoppage, leaving it open overnight if not manually shut down
Basic analytics features locked behind higher payment tiers

Final Thoughts

Overall, "LiveChat: Live Chat App" is highly recommended by its users, who hail its ease of use, integration capabilities, and positive impact on customer service and sales. While some find the pricing steep and have minor concerns, the app’s robust features and exceptional support make it a worthwhile investment for enhancing e-commerce operations.

KORA Organics

Aug 13, 2024 on Shopify

Great app that works out of the box, but can also be customized to match our site's look + feel. Allows our CX team to handle multiple chats at once, tag for solid reporting, and then track sales for customers that interact with chat.

ENDER LEGARD

Jul 09, 2024 on Shopify

Our 'go-to' chat app since 2017. LiveChat does everything we need it to do (and them some) Sleek, easy to use interface with lots of features. A bit pricey (especially for some of the AI add-ons), but you get what you pay for. And when needed, the support is instant and super efficient.

RUPT

Jul 03, 2024 on Shopify

Works out of the box. You can start chatting with customers on your website instantly.

Made in the Shady

Mar 20, 2024 on Shopify

Daniel was super helpful during my initial plan / install and set up! Very prompt, great customer service and follow up! Tech happens...but the people make all the difference!! Looking forward to using this app! Fantastic option for small businesses like mine to help answer questions and make sales!

SwitchBot US

Mar 14, 2024 on Shopify

very good customer service， easy-to-use control panel, you can check all the chats from your all your shopify stores in one place, and you only need to pay for 1 time app fee, great!

JetSkiCovers

Jan 30, 2024 on Shopify

LiveChat has been great for JetSkiCovers on Shopify. The support is excellent, and features like sending Product Cards and sharing order details during chats enhance customer interactions. Highly recommend for a straightforward and effective customer support experience!