Customer reviews: Littledata ‑ Customer Tracking

<h3>What Merchants Think</h3> <p> Merchants have mixed experiences with "Littledata ‑ Customer Tracking." Many appreciate the seamless integration with Shopify, comprehensive analytics, and personalized support that facilitate data-driven decision-making. However, some users experience persistent technical issues and express dissatisfaction with the support team's occasional lack of transparency and delayed responses. </p> <h3>Key Strengths</h3> <ul> <li>Seamless integration with Shopify and other platforms like GA4, Klaviyo, and Google Ads.</li> <li>Detailed analytics and real-time data insights.</li> <li>Excellent customer support, particularly highlighting individuals like Cornelia, Claudiu, David, and Ross.</li> <li>Eases understanding of complex data like subscription analytics and accurate attribution tracking.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Technical issues with integration, especially with Facebook CAPI and Pixel.</li> <li>Delayed response from support on critical issues.</li> <li>Occasional lack of transparency and effective communication from support regarding issue resolutions.</li> <li>Potential issues with data attribution and reporting accuracy.</li> </ul> <h3>Final Thoughts</h3> <p> "Littledata ‑ Customer Tracking" is generally well-received for its robust analytics capabilities and committed support team, significantly assisting merchants in optimizing their data tracking. However, persistent technical issues and periods of inadequate support response may hinder its reliability for some users. Overall, it is a powerful tool for those who can navigate its occasional shortcomings, particularly in collaboration with responsive support. </p>

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Reviews (132)

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What Merchants Think

Merchants have mixed experiences with "Littledata ‑ Customer Tracking." Many appreciate the seamless integration with Shopify, comprehensive analytics, and personalized support that facilitate data-driven decision-making. However, some users experience persistent technical issues and express dissatisfaction with the support team's occasional lack of transparency and delayed responses.

Key Strengths

Seamless integration with Shopify and other platforms like GA4, Klaviyo, and Google Ads.
Detailed analytics and real-time data insights.
Excellent customer support, particularly highlighting individuals like Cornelia, Claudiu, David, and Ross.
Eases understanding of complex data like subscription analytics and accurate attribution tracking.

Common Concerns

Technical issues with integration, especially with Facebook CAPI and Pixel.
Delayed response from support on critical issues.
Occasional lack of transparency and effective communication from support regarding issue resolutions.
Potential issues with data attribution and reporting accuracy.

Final Thoughts

"Littledata ‑ Customer Tracking" is generally well-received for its robust analytics capabilities and committed support team, significantly assisting merchants in optimizing their data tracking. However, persistent technical issues and periods of inadequate support response may hinder its reliability for some users. Overall, it is a powerful tool for those who can navigate its occasional shortcomings, particularly in collaboration with responsive support.

Hangersforless

Jan 30, 2025 on Shopify

Two of our Shopify stores were using Littledata, but one of them has been experiencing ongoing issues with Facebook CAPI and Pixel, where Littledata fails to pass the fbc and fbp parameters to our Facebook Pixel. Despite seeking support for over two weeks and reaching out multiple times, the support team repeatedly assured us that the issue had been resolved or would be fixed soon. However, the error rate continued to rise, leading to wasted ad spend for over two weeks. Additionally, the support team lacked transparency regarding what actions they took to fix our conversion tracking, leaving us completely in the dark with no clear solution. Unfortunately, this has resulted in a costly lesson for us, forcing us to seek a different provider.

CraftNest

Dec 25, 2024 on Shopify

Got the app for one thing to sync repurchases with Meta. This did not work. Support said to wait severals times. I had to convince them that waiting is not helping. They "escalated" to their devs but heard nothing back since more than a week which is very bad as the app is completely useless now.

Revo Sunglasses

Aug 25, 2024 on Shopify

Absolutely terrible customer service. Reached out to them 6 hours ago and still have not heard anything back. Their app broke our site and they will not respond.

Boori UK

May 01, 2024 on Shopify

Littledata did entirely fix the missing transactions issue for us. However, whilst doing that, it completely skewed the attribution of our CPC & Organic traffic - something we couldn’t accept as it made our Ads reporting even worse, which was the whole reason we installed. I am understanding of apps not always working perfectly but when I reached out to the support team, they totally gaslit me - pushing back saying it must be a GA4 issue, sending me random Google documentation that wasn’t relevant, generally wasting hours of time. I advised I would be uninstalling, and only then did they escalate the issue. After this, they came back conceding that it was Littledata that caused the attribution issue, that there was nothing they could do and offering me compensation. If you do install, watch your attribution graphs closely, as well as your device/location reporting. It isn’t the one stop data solution it claims to be.