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Customer reviews: Lipscore Product Reviews

Develop by Lipscore.com

Reviews (32)

Overall rating
5

What Merchants Think

The feedback from merchants using "Lipscore Product Reviews" is overwhelmingly positive. Many describe the platform as seamless and straightforward, with high ease of use and excellent customer service. Merchants appreciate the increase in the volume and authenticity of reviews, noting that the tool significantly improves response rates and conversion. The onboarding and setup processes are frequently praised for their smooth execution with helpful support from the Lipscore team.

Key Strengths

  • Simple and quick setup with excellent migration support.
  • High response and conversion rates for obtaining reviews.
  • Seamless integration with Shopify and other platforms.
  • Excellent customer service and support from the Lipscore team.
  • Increased visibility of reviews directly on merchant sites, enhancing transparency.
  • Cost-effective compared to competitors, with higher ROI.
  • User-friendly dashboard and easy-to-navigate tools for both merchants and customers.

Common Concerns

  • Issues with the star rating system leading to potential misunderstandings and false negatives.
  • Long-term contracts with potentially lengthy notification periods for cancellation.
  • Initial trial period may not cover the full setup and first wave of review invitations.
  • Complexity around managing false or mistaken reviews/stars.

Final Thoughts

"Lipscore Product Reviews" is widely regarded as a beneficial and transformative tool for businesses seeking to enhance their review systems. Its ease of use, robust customer support, and efficiency in increasing review engagement make it a strong choice for many merchants. Despite a few concerns regarding the star rating system and contract terms, the app’s strengths in performance and cost-effectiveness lead to high recommendations from its users.

Dark Arts Coffee

Jan 26, 2025  on Shopify

I'm coming to the end of the trial with Lipscore and have to say this is an amazing feature for our store - it is amazing to see such great feedback from our customers and really useful for first-time customers to have any fears put aside the proof of quality in way of product reviews. The whole setup was seamless and the Lipscore team is more than happy to assist with any questions or changes. If you're looking to introduce a review platform to your website don't hesitate to set up with Lipscore!

Shires Equestrian

Jan 16, 2025  on Shopify

Starting up with Lipscore Reviews has been a very simple and fast procedure. The team continue to work really well with us, answering questions providing updates. Couldn't recommend Lipscore enough!

Botanica Health

Dec 04, 2024  on Shopify

Excellent for gathering product ratings & reviews with a high response rate. The customer service has been great too!

Southwest Leisure Spares

Nov 25, 2024  on Shopify

We've been massively impressed by the Lipscore review system. The process was seemless and effortless, with implementation being quick and immediate. Within a few weeks we have seen genuine customer reviews being posted on an almost daily basis with a high percentage rate that we were not expecting. The reiews look great on our website and the Lipscore team are always there to help and regularly check-in to ensure we're happy and making the most of the sytem.

Nomads Clothing

Nov 25, 2024  on Shopify

We have had a really good response ever since we got Lipscore. Our customer reviews and feedbacks have increased enormously which has helped us in a big way in our analysis. Most importantly the reviews are are all genuine. The team at Lipscore is very helpful and their response is every so quick.

Monsters Ink

Nov 07, 2024  on Shopify

We hadn’t come across Lipscore before they reached out, but I’m so glad they did! Since switching to their platform, our response rate and review conversions have significantly increased. Our experience with Lipscore has been overwhelmingly positive. The migration from our previous review platform was smooth and straightforward. The dashboard is user-friendly, and their team is incredibly helpful whenever we need support. Would recommened to any company looking to increase reviews

ChalkStream®

Nov 04, 2024  on Shopify

We have recently migrated over from an alternative provider and we are really happy with the look of Lipscore on our website and the reviews that are coming in. It's early days but looks really promising.

Dents UK

Oct 21, 2024  on Shopify

We have had a really positive experience with Lipscore since migrating over from another reviews platform. Big wins include owning our own reviews, our response rate has shot up, sharing reviews across multiple Shopify stores and all their other features. A competitively priced package and an above-and-beyond service from everyone in their team. Very much recommend to anyone hoping to get more out of their customer reviews.

The Wide Welly Company

Oct 07, 2024  on Shopify

I know the value of customer reviews and testimonials and have struggled to secure them over the 10 years I have been in business. I hadn't heard of Lipscore when they called me, but I knew that I had nothing to lose by taking the plunge! The implementations was straight forward and painless. And wow....I have had more reviews in the 2 months since go-live than I have had in 10 years! The tools is easy to use and easy for customers to navigate!

ViDrate™

Sep 26, 2024  on Shopify

We were recommended Lipscore by another company, and from the moment we got in touch, everything was smooth sailing. The benefits of switching to the platform were immediately clear, and the team was incredibly helpful in getting us set up. The onboarding process was seamless. Having all our reviews directly on our site, rather than on an external platform, has strengthened our customer focused approach and made us more transparent. As a subscription-based company, the system integrates perfectly with our model.

Beast Pharm

Sep 03, 2024  on Shopify

Very easy to use, install and manage. Everything ran quickly and smoothly and the team were with us every step of the way. Conversion rate has increased on site (more than doubled). Would definitely recommend.

Big D Vapor

Aug 19, 2024  on Shopify

I have this on four of our sites. It literally generates 4x+ the reviews that we get on Trustpilot, Trusted Site, and Judge.me, all of which we still use as well. Good ROI.

Kultivate Wellness

Aug 11, 2024  on Shopify

UPDATE TO THIS: Since having some issues with how the star rating system was being perceived by our customer base, Lipscore has worked with us to provide great customer service. They've added a feature for our invites to get clients to confirm their ratings as to not have as many low star ratings done as a mistake thinking they are good ratings. Works, but can lead to false negative reviews if the customer does not read properly or understand the "Star" rating system (Sounds ridiculous I know, but it'll happen more than you think). Their method does get a lot of reviews and stars in a quick amount of time. Gives you great feedback on your products and how they are enjoyed by your customer base. Very responsive staff to their customer's needs.

Kultivate Wellness

Jul 29, 2024  on Shopify

Works, but unfortunately can lead to false negative reviews if the customer does not read properly or understand the "Star" rating system (Sounds ridiculous I know, but it'll happen more than you think). Stars cannot be unpublished like the reviews can be so the only way to adjust a star is to rely on the customer, who gave the low rating, to respond to an email and change their rating. In this day and age perception is everything, I'd rather have no stars on any product than false negative stars on one product. Not enough easy support on this issue, you have to get a written statement from the customer stating the star rating was a mistake for them to remove it, good luck getting a customer to go that extra mile. Read over your contact very closely! For us, the 2 month trial was used up entirely but setting up the program and no reviews are sent out in the that time frame because the first review emails don't go out until 10-14 days after a purchase is made. By the time everything is set and the first emails are going out you are forced to start your 12 MONTH CONTRACT. That's right, you will also be locked into a 12 month contract with no way out. If you want to cancel make sure to do it early because THREE MONTHS notice is required. You will get reviews, you will get stars...you will have more customer service issues, you will get frustrated with customers not understanding the process and it now being your problem, not Lipscore's, you will get false negative reviews. Weigh your options.

Winston and Porter

Apr 11, 2024  on Shopify

Well, what can I say? Lipscore integration has been a roaring success for us and having reviews right there on the product page of our website is invaluable information for prospective customers or regulars. The uptake on customers leaving reviews is 4 x the national average in our industry so you can imagine we are extremely happy with Lipscore! Highly recommended to give your business a sales boost and credibility!

Friendly Soap

Mar 26, 2024  on Shopify

We have had such a great experience working with this fantastic team. The platform is easy to use and in the 6 months we have been with them we have seen amazing results exceeding our expectations. Highly recommend

Loving Foods

Mar 08, 2024  on Shopify

Amazing onboarding support, amazing customer service, amazing software. Considerably cheaper than Trustpilot and we're getting WAY better response stats from customers. If you're concerned about getting migrated over, don't be, they took care of everything and made it easy. Highly recommended.

Live in the Light Naturally Ltd

Mar 07, 2024  on Shopify

We have had so many amazing reviews using Lipscore and not only is it easy for us as their customer, it is so quick and easy for our customers..no need to set up an account for them to leave a review, just quick and simple which means we are getting many more than with our previous provider. The team at Lipscore made the whole experience so simple and are always contactable and so friendly. PLUS it is so much cheaper than our previous company. Massive thanks to Angela who guided us through everything in no time at all.

TABlites

Mar 07, 2024  on Shopify

We started using Lipscore in 2023 for their product reviews app, and I must say, I'm thoroughly impressed. From start to finish, their professionalism and dedication were evident, making the entire experience smooth and enjoyable. Not only did they deliver high-quality results, but their transparent communication and attention to detail surpassed my expectations. I highly recommend Lipscore to anyone looking for a better alternative with top-notch service and a truly positive experience.

Heyland & Whittle

Mar 07, 2024  on Shopify

Lipscore has really boost not only our websites but us as a company's confidence. They have really helped us succeed in ways we didn't even know we could and have really made us a stronger business. A big thank you to them ! - Daisy

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