Reviews: Lipscore Product Reviews

Customer reviews: Lipscore Product Reviews

Reviews (32)

Overall rating

5

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What Merchants Think

The feedback from merchants using "Lipscore Product Reviews" is overwhelmingly positive. Many describe the platform as seamless and straightforward, with high ease of use and excellent customer service. Merchants appreciate the increase in the volume and authenticity of reviews, noting that the tool significantly improves response rates and conversion. The onboarding and setup processes are frequently praised for their smooth execution with helpful support from the Lipscore team.

Key Strengths

Simple and quick setup with excellent migration support.
High response and conversion rates for obtaining reviews.
Seamless integration with Shopify and other platforms.
Excellent customer service and support from the Lipscore team.
Increased visibility of reviews directly on merchant sites, enhancing transparency.
Cost-effective compared to competitors, with higher ROI.
User-friendly dashboard and easy-to-navigate tools for both merchants and customers.

Common Concerns

Issues with the star rating system leading to potential misunderstandings and false negatives.
Long-term contracts with potentially lengthy notification periods for cancellation.
Initial trial period may not cover the full setup and first wave of review invitations.
Complexity around managing false or mistaken reviews/stars.

Final Thoughts

"Lipscore Product Reviews" is widely regarded as a beneficial and transformative tool for businesses seeking to enhance their review systems. Its ease of use, robust customer support, and efficiency in increasing review engagement make it a strong choice for many merchants. Despite a few concerns regarding the star rating system and contract terms, the app’s strengths in performance and cost-effectiveness lead to high recommendations from its users.

Kultivate Wellness

Jul 29, 2024 on Shopify

Works, but unfortunately can lead to false negative reviews if the customer does not read properly or understand the "Star" rating system (Sounds ridiculous I know, but it'll happen more than you think). Stars cannot be unpublished like the reviews can be so the only way to adjust a star is to rely on the customer, who gave the low rating, to respond to an email and change their rating. In this day and age perception is everything, I'd rather have no stars on any product than false negative stars on one product. Not enough easy support on this issue, you have to get a written statement from the customer stating the star rating was a mistake for them to remove it, good luck getting a customer to go that extra mile. Read over your contact very closely! For us, the 2 month trial was used up entirely but setting up the program and no reviews are sent out in the that time frame because the first review emails don't go out until 10-14 days after a purchase is made. By the time everything is set and the first emails are going out you are forced to start your 12 MONTH CONTRACT. That's right, you will also be locked into a 12 month contract with no way out. If you want to cancel make sure to do it early because THREE MONTHS notice is required. You will get reviews, you will get stars...you will have more customer service issues, you will get frustrated with customers not understanding the process and it now being your problem, not Lipscore's, you will get false negative reviews. Weigh your options.