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Customer reviews: LAI Product Reviews App

Develop by Shopify

Lai Reviews helps Shopify merchants collect and display customer reviews to build trust and increase sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (451)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed highly positive feedback for "LAI Product Amazon Reviews." The app is consistently praised for its user-friendly interface and exceptional customer service. Merchants especially appreciate the quick and effective support provided by the team, which significantly enhances their experience with the app. Many find it to be a reliable solution for managing and importing reviews efficiently, making it a favored choice for those seeking to improve store credibility and customer trust.

Key Strengths

  • Outstanding customer support, often highlighted for being responsive and helpful, with particular mention of team members like Emily, Alena, Doris, and Parker.
  • Ease of use and user-friendly interface, making it accessible for non-technical users.
  • Quick and efficient solution for importing reviews from multiple sources (e.g., Amazon, AliExpress).
  • Customization options allowing merchants to edit reviews and manage them as needed.
  • Affordable pricing with no hidden fees.

Common Concerns

  • Some users noted occasional technical issues, such as problems with review import or display.
  • Room for improvements in UX design, as mentioned by a few users.
  • Dependencies on customer service for certain functionalities when facing technical difficulties.

Final Thoughts

Overall, "LAI Product Amazon Reviews" is well-received for its comprehensive features and excellent customer support. The app stands out as a valuable tool for e-commerce platforms seeking an efficient way to present and manage customer reviews. Despite minor suggestions for improvement, the overwhelmingly positive feedback from merchants underscores its reliability and effectiveness in enhancing online store experiences.

PureClear

Oct 21, 2025  on Shopify

Amazing! The customer support team are super quick to respond, very friendly & extremely professional. They have always solved my issue quickly so I can keep working on my store. They are great! Emily has helped me with importing & copying reviews and she is amazing.

Beauté Mafia

Oct 21, 2025  on Shopify

Amazing App & Even Better Support! I’ve been using the LAI Product Reviews app for my Shopify store and I’m so impressed! It’s super easy to use, looks great, and really helps showcase my customer reviews beautifully. The best part is their customer support — they’re always quick to reply and genuinely helpful, answering every question with care. You can tell they really care about their users. Highly recommend!

AgapeYear

Oct 17, 2025  on Shopify

I’m really satisfied! The product quality is excellent and it feels great to use. Most of all, the customer service is friendly and quick to respond. I’ll definitely keep using this brand!

Eletro Facilidade

Oct 12, 2025  on Shopify

App muito bom, experiência satisfatória de fácil acesso. Gostaria de estar elogiando também o suporte, equipe de colaboradores muito eficientes e simpáticos, em especial gostaria de agradecer ao @Jesse, que dentro de minutos me ajudou, muito obrigado mesmo!!

ShopwithTata

Oct 05, 2025  on Shopify

I have been using Lai Products Review for a quite a while now. Its been really good and effective. There is a staff name Emily in the live chat, she has been a great help. Without her I don't think I will continue using this App. Very Helpful and Genuine. She is a great ASSET for the company!

luxier

Oct 03, 2025  on Shopify

The app user friendly to use, and affordable for any kind of store, testing or at scale. Customer support is very good, I was having difficulties importing reviews and Kim helped me with it.

Purity Co

Oct 03, 2025  on Shopify

The best review app I've used on Shopify. Customer service is also very helpful. Highly recommend!

Aussie Pet Stuff

Sep 16, 2025  on Shopify

Jillian was absolutely wonderful to deal with. She was very helpful and took the time to answer all of my questions with patience and care. She also guided me through the issues I was having and made the whole process so much easier. I truly appreciate her support and professionalism thank you, Jillian!

Black Voyage India

Sep 04, 2025  on Shopify

This app delivers. Great UI both frontend and backend with some create features (copy reviews, grouping products so multiple products can have consistent/same reviews). Customer support (I talked to Emily) was SUPER helpful!

Belle & Lace

Sep 02, 2025  on Shopify

Très bien pour aliexpress, parcontre des que je veux importer des avis temu sa ne fonctionne pas peut importe le nombre d'avis etc

RadiantGoddess

Aug 26, 2025  on Shopify

The staff helping on Live Chat are fantastic! They are so knowledgeable about the LAI App and are always so happy to go above and beyond to help with any questions or trouble-shooting issues I have along the way. Thank you for making this tricky online journey so much easier! I recommend LAI Product Reviews highly and a big thank you to Emily!

Healthy Baby Gadgets

Aug 13, 2025  on Shopify

I had an amazing experience with the LAI Reviews app! The support agent Ester went above and beyond to help me with my questions, providing quick solutions. Their professionalism and dedication really stood out. I highly recommend this app to anyone looking for a reliable and user-friendly review solution.

GLAMZONE

Aug 13, 2025  on Shopify

u have no option to export your reviews unless you upgrade to their biggest plan which is insane - no interations with anything helpful. avoid

BEPAINFREE

Jul 29, 2025  on Shopify

Emily from customer support was so helpful. I had trouble loading my reviews and Emily sorted it out in only a few minutes. I wish I had reached out to support earlier. I am so impressed with this service. Thank you Emily and team.

Smash Price Shop

Jul 28, 2025  on Shopify

Thank You for Your Excellent Support I just wanted to sincerely thank Alena for her outstanding help and support. quick responses, clear explanations, and the code snippet you provided were exactly what I needed to implement the review schema on my Shopify store. I really appreciate your patience and dedication throughout our conversation. It’s been a pleasure working with you! Thank you again, and I look forward to any future assistance you may provide. Best regards, Smash Price Shop

STIRLING HEALTH

Jul 23, 2025  on Shopify

I am so pleased that I am using this App. A few others failed but a developer recommended LAI for its simplicity. An App without good support is worth nothing and in this case, LAI get a 10/10 from me for their support. Well done team LAI.

MACASISHOP

Jul 21, 2025  on Shopify

NÃO HAVIA FICADO CLARO PRA MIM QUE O PLANO FREE DAVA DIRETO A SOMENTE 10 PRODUTOS COM 10 AVALIAÇÕES, MAS ENTREI EM CONTATO COM O SUPORTE QUE ME ATENDEU, ME EXPLICOU SUPER BEM E ACABEI ADQUIRINDO O PLANO ESSENCIAL. OBRIGADA!

MACASISHOP

Jul 14, 2025  on Shopify

O plano free não está funcionando. Parou do nada e nem houve uma notificação... só usei para 1 teste de 1 produto

My Store

Jul 12, 2025  on Shopify

Great tool to help in building my Shopify store. Reviews are a big part so this is a tool that has been hugely helpful for me to achieve a full-rounded website. I use the support sometimes as I am not from a technical background so I am pleased they are also here to support and help me when I don't know the next step :) I would recommend this plug in, there is a lot you can do with it

Arconiz

Jul 08, 2025  on Shopify

Excellent support team! They were quick to respond, knowledgeable, and resolved my issue efficiently. Very friendly and professional throughout. Highly recommend their service—especially Emily!

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