Reviews: Kudobuzz Product Reviews & UGC

Customer reviews: Kudobuzz Product Reviews & UGC

Reviews (144)

Overall rating

4.4

5

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4

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What Merchants Think

Merchants generally have positive feedback about "Kudobuzz Product Reviews & UGC", often highlighting the company's exemplary customer support. While many users appreciate the app's functionality and customer assistance, some experience issues with certain features and billing practices.

Key Strengths

Outstanding customer support, frequently praised for its helpfulness and patience.
Responsive team that assists with technical challenges and inquiries.
Effective migration of reviews and integration with existing systems.
Capability to improve visibility through rich snippets integration with Google.

Common Concerns

Intermittent functionality issues with newer themes and versions.
Challenges with upgrading features not working as expected.
Concerns about billing practices after subscription cancellations.
Limited availability of live support outside of working hours.

Final Thoughts

The "Kudobuzz Product Reviews & UGC" app is well-received for its robust customer support and efficient service in managing product reviews. However, merchants have encountered limitations with certain functionalities and expressed concern over billing issues. With improvements in these areas, the app could enhance its perceived value significantly.

Love Your Peaches Clothing Co.

Jul 17, 2025 on Shopify

Same issue as Glitterhound. Installed the app, upgraded to subscription...got some help initially, seems good, but now I'm having trouble actually posting to social media. It's been a week since I last emailed for support. I want to love it.... Update a week later. I got one reply with a vague excuse, essentially "we're working on it", and no response to the other parts of the problem... Now today I try to publish a review on facebook, and get this message. Warning Invalid App ID: The provided app ID does not look like a valid app ID. Note, I have a PAID subscription. Terrible, terrible customer service. Update: So, it seems there were growing pains, with this app, but I stuck with them, and am quite pleased with how it's functioning now overall. There are still little issues that crop up occassionally, but they actually do follow through on complaints, even if it takes awhile sometimes (other times it's very quick). All in all, I'm glad I stayed, good value for the money. Love being able to post my reviews to social media. July 2025. Had an issue and the customer service was excellent, they fixed it for me very promptly, and in a friendly manner. Easy to work with.