Customer reviews: Kudobuzz Product Reviews & UGC

<h3>What Merchants Think</h3> <p>Merchants generally have positive feedback about "Kudobuzz Product Reviews & UGC", often highlighting the company's exemplary customer support. While many users appreciate the app's functionality and customer assistance, some experience issues with certain features and billing practices.</p> <h3>Key Strengths</h3> <ul> <li>Outstanding customer support, frequently praised for its helpfulness and patience.</li> <li>Responsive team that assists with technical challenges and inquiries.</li> <li>Effective migration of reviews and integration with existing systems.</li> <li>Capability to improve visibility through rich snippets integration with Google.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Intermittent functionality issues with newer themes and versions.</li> <li>Challenges with upgrading features not working as expected.</li> <li>Concerns about billing practices after subscription cancellations.</li> <li>Limited availability of live support outside of working hours.</li> </ul> <h3>Final Thoughts</h3> <p>The "Kudobuzz Product Reviews & UGC" app is well-received for its robust customer support and efficient service in managing product reviews. However, merchants have encountered limitations with certain functionalities and expressed concern over billing issues. With improvements in these areas, the app could enhance its perceived value significantly.</p>

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Reviews (354)

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What Merchants Think

Merchants generally have positive feedback about "Kudobuzz Product Reviews & UGC", often highlighting the company's exemplary customer support. While many users appreciate the app's functionality and customer assistance, some experience issues with certain features and billing practices.

Key Strengths

Outstanding customer support, frequently praised for its helpfulness and patience.
Responsive team that assists with technical challenges and inquiries.
Effective migration of reviews and integration with existing systems.
Capability to improve visibility through rich snippets integration with Google.

Common Concerns

Intermittent functionality issues with newer themes and versions.
Challenges with upgrading features not working as expected.
Concerns about billing practices after subscription cancellations.
Limited availability of live support outside of working hours.

Final Thoughts

The "Kudobuzz Product Reviews & UGC" app is well-received for its robust customer support and efficient service in managing product reviews. However, merchants have encountered limitations with certain functionalities and expressed concern over billing issues. With improvements in these areas, the app could enhance its perceived value significantly.

The Mulberry Pig

Mar 24, 2025 on Shopify

love the app and the chat support is great, jared was very responsive and solved my issue in no time!

SerenityGraceJewelry

Nov 19, 2024 on Shopify

Grace was SO helpful. She walked me through what I needed step by step and was patient with me and got the job done quickly! Great help!

Pit Polish Natural Deodorant - No Junk. No Funk.

Jun 20, 2024 on Shopify

Always satisfied with Kudobuzz. Their customer service is top notch. They really do go above and beyond to help me.

Healthymouth Canada

May 08, 2024 on Shopify

Most of the app works well but when to upgrade to get more features. That don't work very well you are stuck dealing what a chat bot that is no help. And they are closed most of the time.. We appreciate your reaching out to Kudobuzz customer support. Please note that our live chat is presently unavailable, as it is outside of our regular working hours. You are welcome to leave your message below, or if you prefer immediate assistance, we recommend consulting our helpful guide at https://support.kudobuzz.com. Additionally, if you could provide your contact number and specify the most suitable time for us to contact you, we will do our best to accommodate your needs. Thank you for your understanding and patience. We look forward to assisting you as soon as possible!

Church Is My Club™

Feb 20, 2024 on Shopify

I had some issues and Chi from Kudobuzz help me with ALL of them! Her patience and excellence customer service helped calmed all my worries. She didn't rush me during my chat session with her but made sure that every question I had was answered. Thank you so much!

Nury Dian Xin Delight Pte Ltd

Jan 26, 2024 on Shopify

Bad experience. Continued to charge even after I cancelled their plan. After i flagged out the mistake, they promised to get back at the soonest, but after 3 working days, they still did not respond. After checking with them again, they mention they are prepared to only refund the latest month's charge. Do be careful installing this app, unless you dont mind having your card charged monthly (even after cancellation). App is not even very useful in the first place nor helped to bring extra sales.

Hardcore Heritage Apparel

Dec 20, 2023 on Shopify

Doesn't work with 2.0. Says it does, but when you try to add a block or widget anywhere on the page, it doesn't show up. Using Dawn theme.

Culinary Teas

Feb 20, 2015 on Shopify

We are super pleased with Kudobuzz in our store, Culinary Teas. The team is tremendously responsive. To get started, Kena helped us migrate 1000 reviews from our old site into Kudobuzz, painlessly and accurately. To help us grow, they helped us get rich snippets working for our reviews to show up on Google. Thank you!

Pet Memorial Services

May 06, 2014 on Shopify

Fantastic, fantastic support and a great product. We have a ton of testimonials on Facebook and were able to pull those into our site and make it look just like the site design - which was awesome. We don't have any product reviews yet but we have that installed now with the help of support and we look forward to having this important feature on our site - thanks KUDOBUZZ!