Know Reply uses AI to answer customer replies to your campaign and no-reply emails. It connects to your Shopify store to reference products, orders, and customer details so responses are relevant to each shopper. The app sends on-brand replies automatically, with configurable tone and knowledge base, and can hand off to your team when human follow-up is needed. A built-in dashboard summarizes topics, intent, and activity to inform campaign planning. Multi-language support of customer emails.

• AI agents handle replies to campaign and no-reply marketing emails
• Answers are Shopify-aware referencing products, orders, and customer details
• AI agents take action across connected systems
• Insights dashboard summarizes customer topics, needs, and activity