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Customer reviews: KNO Post Purchase Surveys

Develop by Shopify

Reviews (86)

Overall rating
4.8

What Merchants Think

Merchants generally have a very positive view of the "KNO Post Purchase Surveys" app. They highlight its ease of use, the valuable insights it provides into customer behavior, and the excellent customer support they receive from the KNO team. This tool is seen as a reliable and effective solution for gathering post-purchase insights and helping businesses make informed decisions.

Key Strengths

  • Highly responsive and helpful customer support team.
  • Ease of use and intuitive interface for survey creation and reporting.
  • Valuable insights into customer behavior and market trends.
  • Effective onboarding and setup process.
  • Customizable surveys that are easy to integrate.
  • Regular updates and feature rollouts.

Common Concerns

  • Issues with fulfillment of refund promises during the trial period.

Final Thoughts

Overall, "KNO Post Purchase Surveys" is well-received by merchants due to its ease of use, strong support, and the insightful data it provides. While most feedback is positive, ensuring reliable fulfillment of promises regarding refunds could enhance the app's reputation further. For businesses seeking to understand customer motivations and improve their strategies, this tool appears to be a highly valuable asset.

The Baby Cubby

Nov 18, 2025  on Shopify

so far so good, we are gaining some good insight into our customers from our surveys.

nordesign

Nov 11, 2025  on Shopify

Easy tool to set up (love that!) and great support!

Nurture&

Nov 07, 2025  on Shopify

Sid was super helpful and fast! He made the updates right away and everything looks perfect!

Green People

Oct 30, 2025  on Shopify

I am finding this app really useful in gathering valuable insights from our customers. Installation and survey set-up is easy, as it making updates to the surveys. I'd recommend.

Artesia Vitality

Oct 27, 2025  on Shopify

good customer service by Sid

Daphne's Headcovers

Oct 01, 2025  on Shopify

Super easy to set up!

FullyVital

Aug 28, 2025  on Shopify

Good company, good customer service. Provides great value for post purchase surveys.

Michael Todd Beauty

Aug 19, 2025  on Shopify

Incredible app and support!

Bari Life

Aug 04, 2025  on Shopify

Great for first-party data for decision-making. Support is stellar as well.

Paperless Life

Jul 01, 2025  on Shopify

David's Cookies

Mar 05, 2025  on Shopify

With Kno we're able to *easily* gather actionable insights directly from our customers; solving pain points, enriching their data, and understanding attribution. I Kno these guys will continue to innovate for brands seeking to hear directly from their best critics & fans! The team are incredibly supportive and we're grateful for this partnership :)

Harmon Discount

Jan 01, 2025  on Shopify

great, helpful, informative.

birddogs

Dec 01, 2024  on Shopify

Unbelievably responsive team. They set us up the week before black friday, head of CS was on calls with us right before Thanksgiving. Can't think of a smoother implementation. One of my favorite if not favorite SaaS providers to date.

Wilt-Pruf Products

Oct 30, 2024  on Shopify

So far so good. Easy to use and effective way to learn more about our customers.

Adanola

Oct 30, 2024  on Shopify

Knocommerce has been a huge asset to our business in understanding what drives purchases from new and returning customers. The audience filter also enables us to understand how this differs from market to market, would recommend!

Raide

Oct 27, 2024  on Shopify

Easiest onboarding I've ever done and super useful insights.

autobrush®

Oct 20, 2024  on Shopify

Incredibly useful. There is no better source of truth than your own customers and KNO does it in a clean and customizable way. And if you ever have questions, they're great at helping you figure out how to do what you want to do. Great tool!

For Days

Aug 08, 2024  on Shopify

I had wonderful support from Louise on their team in getting our account up and running. We're loving using Kno to garner data on how our customers heard about us. Simple solution to the matrix that is marketing attribution! Thanks Kno!

Ancestral Supplements

Jul 11, 2024  on Shopify

The best app for customer insights. Excellent, proactive customer support as well!

Dossier Mexico

Apr 22, 2024  on Shopify

Kno Commerce has been a real added value in our customer analysis. Thanks to the teams for their responsiveness and professionalism.

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