What Merchants Think

Merchants generally have a very positive view of the "KNO Post Purchase Surveys" app. They highlight its ease of use, the valuable insights it provides into customer behavior, and the excellent customer support they receive from the KNO team. This tool is seen as a reliable and effective solution for gathering post-purchase insights and helping businesses make informed decisions.

Key Strengths

• Highly responsive and helpful customer support team.
• Ease of use and intuitive interface for survey creation and reporting.
• Valuable insights into customer behavior and market trends.
• Effective onboarding and setup process.
• Customizable surveys that are easy to integrate.
• Regular updates and feature rollouts.

Common Concerns

• Issues with fulfillment of refund promises during the trial period.

Final Thoughts

Overall, "KNO Post Purchase Surveys" is well-received by merchants due to its ease of use, strong support, and the insightful data it provides. While most feedback is positive, ensuring reliable fulfillment of promises regarding refunds could enhance the app's reputation further. For businesses seeking to understand customer motivations and improve their strategies, this tool appears to be a highly valuable asset.