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Customer reviews: KNO Post Purchase Surveys

Reviews (77)

Overall rating
4.8

What Merchants Think

Merchants generally have a very positive view of the "KNO Post Purchase Surveys" app. They highlight its ease of use, the valuable insights it provides into customer behavior, and the excellent customer support they receive from the KNO team. This tool is seen as a reliable and effective solution for gathering post-purchase insights and helping businesses make informed decisions.

Key Strengths

  • Highly responsive and helpful customer support team.
  • Ease of use and intuitive interface for survey creation and reporting.
  • Valuable insights into customer behavior and market trends.
  • Effective onboarding and setup process.
  • Customizable surveys that are easy to integrate.
  • Regular updates and feature rollouts.

Common Concerns

  • Issues with fulfillment of refund promises during the trial period.

Final Thoughts

Overall, "KNO Post Purchase Surveys" is well-received by merchants due to its ease of use, strong support, and the insightful data it provides. While most feedback is positive, ensuring reliable fulfillment of promises regarding refunds could enhance the app's reputation further. For businesses seeking to understand customer motivations and improve their strategies, this tool appears to be a highly valuable asset.

birddogs

Dec 01, 2024  on Shopify

Unbelievably responsive team. They set us up the week before black friday, head of CS was on calls with us right before Thanksgiving. Can't think of a smoother implementation. One of my favorite if not favorite SaaS providers to date.

Adanola

Oct 30, 2024  on Shopify

Knocommerce has been a huge asset to our business in understanding what drives purchases from new and returning customers. The audience filter also enables us to understand how this differs from market to market, would recommend!

autobrush®

Oct 20, 2024  on Shopify

Incredibly useful. There is no better source of truth than your own customers and KNO does it in a clean and customizable way. And if you ever have questions, they're great at helping you figure out how to do what you want to do. Great tool!

For Days

Aug 08, 2024  on Shopify

I had wonderful support from Louise on their team in getting our account up and running. We're loving using Kno to garner data on how our customers heard about us. Simple solution to the matrix that is marketing attribution! Thanks Kno!

Dossier Mexico

Apr 22, 2024  on Shopify

Kno Commerce has been a real added value in our customer analysis. Thanks to the teams for their responsiveness and professionalism.

Dossier Perfumes

Apr 22, 2024  on Shopify

Très bonne expérience, les données sont faciles à lire et à analyser Les équipes sont très réactives

Cozy Earth

Apr 19, 2024  on Shopify

KNO has been a great post purchase solution for us, the UI and customer experience has been the best we've used. It's good to have a tool that we don't have to worry about. Happy to be a partner and grateful for the support from our KNO team.

Ananta Stones

Apr 15, 2024  on Shopify

We were promised a full refund, as we decided not to continue with the trial. Customer support is non responsive. Would not recommend using this app to others. Empty promises. Stay away.

CORKCICLE.

Jan 31, 2024  on Shopify

Everything about this is easy to use. From building to reporting on surveys, it's intuitive and effective. We are very happy - KNO makes learning about our customers experiences a breeze!

Kizik

Dec 14, 2023  on Shopify

We've tried several post purchase survey apps and KNO has been the the best by far. The team is extremely responsive and they're constantly rolling out new features. Our company has been able to use data from our KNO Post Purchase Surveys to make more educated marketing decisions, improve customer experiences, and give data driven feedback to our product team.

Life Harmony Energies

Nov 29, 2023  on Shopify

An agency we work with recommended this app and we've been using it for about a year. Super simple to set up and we get great data. Their support is beyond excellent... shockingly good! What more could you ask for?

Plum Deluxe Tea

Nov 01, 2023  on Shopify

Can't believe we didn't install this on day one - fascinating insights coming in so quickly. I also appreciate the support; we've received a lot of guidance on setup and best practices during our onboarding.

Paperlike

Sep 20, 2023  on Shopify

Utilizing a post-purchase survey is an essential component of our analytics toolkit. Knocommerce has proven to be the most user-friendly and effortless platform to integrate. Their customer support is exceptionally responsive and helpful. I can't endorse Knocommerce strongly enough. Pro Tip: Don't miss out on their newsletter—it's packed with invaluable insights.

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