Kindly: Payment Reminder Pro

Develop by Shopify

$15-$150

/ Month

12 Days Free Trial

Send email reminders to recover unpaid orders & draft orders.

Customize email templates

Send payment reminders

Create reminder plans

Start automation

Cancel unpaid orders

View analytics

About Kindly: Payment Reminder Pro

Launched Aug 23, 2020

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Recover unpaid orders with payment reminders. Email included. SMS optional

Kindly automatically follows up on unpaid orders and draft orders — built for manual payment methods like bank transfer, COD and invoice. Create multiple individual reminder schedules, auto-cancel old unpaid orders to free inventory, and track recovered revenue.

Automated reminders for unpaid & draft orders (email included, SMS optional)
Multi-step schedules based on due date / receipt date
Individual reminder schedules by payment method, order tag or customer tag.
Auto-cancel unpaid orders after x days (free inventory, reduce manual work)
Analytics: recovered revenue, success rate, deliverability & engagement metrics

Pros

Automatically sends payment reminders for unpaid and draft orders, saving time
Easily customizable email templates ensure effective communication
Automations can help recover revenue on autopilot
Ability to cancel remaining unpaid orders to manage inventory efficiently
Detailed analytics page shows recovered revenue and other metrics
21-day free trial with all features, no credit card required
Includes additional email marketing features like follow-up, win-back emails, etc

Cons

After the 21-day free trial, a subscription or payment might be required
Automated reminders may sometimes be marked as spam by customers' email services
Customization options, while plentiful, may have a learning curve for some users
Analytics and reporting might not be as detailed as some businesses require

Top Helpful Reviews

TMG Industrial CA

Sep 18, 2025 on Shopify

Let's just say this app brought back more customers than my sales team can handle. And the support team is quick to address my questions. Well done, Kindly team!

Coachingcard by Niko

Jul 08, 2025 on Shopify

Kindly funktioniert wunderbar und hat zu einer enormen Arbeitserleichterung geführt. Der Kundenservice ist spitze!

Outletspecialist BV

Mar 17, 2025 on Shopify

Perfect service, quick respond on tickets. Well recommended app and team for recovering outstanding payments.

iloinen

Oct 13, 2024 on Shopify

The boss of this company is amazing. Very helpful in many ways and very quick to respond as well. He even had a personal meeting for optimizing the store after a year of use. I will keep on using this app for my business!

France & Son

Apr 04, 2024 on Shopify

Great! We have used a few draft order apps before, but this has so far been the most robust and detailed and easy to use. Plus they have support on tap. Hopefully we can continue to work together!

ProtectaPet

Mar 26, 2024 on Shopify

Excellent solution for companies that use draft baskets to send suggested orders to customers. Great customer support from Herbert.

DreamHug

Jan 25, 2024 on Shopify

Very helpful app. Was able to recover multiple sales with 5 minutes of work. Also, the support is fantastic. Raphael has gone above and beyond in helping me through the process.

LA PORTA DEI SAPORI

Jan 17, 2024 on Shopify

I just started using it but compared to other apps it is very flexible and parameterizable so I find it exceptional for its intended purpose

Arktisquelle®

Aug 11, 2023 on Shopify

Herbert is a G for fixing my issues with him. Give that man a raise. I told him about my issue and he gave me a few things to try. When that didn't work he got with his team and they released a patch for the software which fixed my issue. Great customer support.

www.andcompliments.com

Apr 25, 2023 on Shopify

Very helpful app - I had a problem with the timing of the 1.reminder mail, and within 5 minutes after chatting with the support - it was adjusted to my needs! Thank you!!!

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