Katana has been fantastic since we began using it 4 months ago. My sales rep worked with me to get pricing that matched our budget and use needs for our very seasonal business. My onboarding rep was always accessible. It was very easy to set up meetings with him and he was very responsive via email and personalized step-by-step videos for managing support in between. The platform is intuitive and saves automatically so it is easy to move from one task to the next. Favorite features include the forecasting, material tracing, and material planning. We had used Cin7 previously and that seems prehistoric in comparison to Katana's functionality. Strongly recommend Katana for both the platform itself as well as the support provided to ensure success.

We've been very happy with Katana. It makes it easy to remotely manage inventory and see everything going on. We were able to bypass some of the long onboarding because we knew what we were doing. Overall very happy and keeps us very organized!

Horrible. Foreign company! Overcharged us and agree they owe us 8K yet refuse to refund! Sudden and unexplained major increases in cost. Not robust. Glitchy. Other like softwares are far better and far less in cost with better CS! Not impressed. Worst CS and staff. We are reporting the theft and fraud to the authorities.

We have been using this system for about 2 months and we are very satisfied. We have tried many inventory systems and finally found what we were looking for. I would especially like to thank Fred for all his help.

Onboarind takes a while, but there is a lot to take in with the software. Once up and running its great. Brendan was very helpful and responsive. A very powerful tool when used correctly.

Our onboarding manager, Steve, was incredibly helpful during the transition to Katana. So far, we’ve had a great experience using the platform.

It took us several months to onboard Katana. The system is glitchy. When things dont work as expected, we are always told our issue "will be taken to the developers" or they are "working on that". There are all these manual work-arounds that, rather than decreasing our workload by leveraging AI, required us to do extra work just to have basic functions and accurate data. After a couple months of onboarding and a couple months using it, we are switching to a different platform that's more intuitive and allows more customization. I agree with the comments with the tripling price - we were initially told we could get all the services we needed at $99/mo, but by the time we finished onboarding, it was up to $400/mo. The platform we are using now is around that price and I wish we had gone with them from the get-go.

Katana was great until they increased the price by 60% and took away features at the same time. Had been offered a discount which never came. Won't ever deal with this company ever again.

Nice features overall but a lot are behind expensive add-ons and pricing can change all of a sudden substantially. We got blindsided at the beginning of this year and are looking for other solutions. We started using Katana just over two years ago and have been happy with the software. There are some bugs and some features that can be improved but overall it has been a big help. We had the starter subscription at $99 with the Shop floor add-on at $199 per month. In February Katana ramped up the subscription fees and forced us into the higher subscription to be able to continue using the Shop floor add-on. We went from $349/month to now $598/month. If you want to mark the location of a pallet with a bin number that is now another $199/month on top the other cost. We have a lot of products invested a huge amount of time getting it setup so I really don't want to move. We are in the busy time of year so I don't have the time to invest in switching apps but I am definitely keeping my eye out for another options.

We were a customer for 2 years then they blindsided us with a 4x price increase to our yearly subscription in January. When I questioned them about this sudden increase, Katana told us it was to bring their pricing in line with other MRPs. It certainly wasn't because the platform got 4x better. It's not as feature rich as other MRPs at the same price point. And this little stunt allowed us to reevaluate our situation. We've since moved to another MRP -I refuse to support a business that doesn't respect its customers.