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Customer reviews: Juphy: AI Chatbot & ChatGPT

Develop by Juphy, Inc.

Reviews (23)

Overall rating
5

What Merchants Think

Merchants have overwhelmingly positive feedback about "Juphy: AI Chatbot & ChatGPT," recognizing it as a transformative tool for managing customer interactions. Many reviews highlight the app's ability to provide comprehensive and fluent answers, simulating a real representative and improving customer satisfaction by reducing response times and enhancing service efficiency.

Key Strengths

  • Easy setup and integration without technical skills
  • Consolidation of customer messages from multiple platforms
  • Ability to train the AI to handle specific queries
  • 24/7 operation, saving time and costs
  • Immediate syncing and learning from the product catalog
  • Responsive customer support team
  • Multi-language communication capabilities

Common Concerns

  • Limited mention of areas needing improvement, indicating overall satisfaction
  • Initial setup and training might require some effort to optimize responses

Final Thoughts

Overall, "Juphy: AI Chatbot & ChatGPT" receives high praise from merchants for its innovation in automating and enhancing customer support. It proves to be a valuable addition, particularly for e-commerce businesses, providing a scalable solution that optimizes customer interaction and minimizes workload. Its AI capabilities, combined with excellent support, make it a highly recommended tool for improving business efficiency.

Hamm Design

Dec 01, 2024  on Shopify

There were many detailed questions on our site, which provides services on premium furniture, and it was impossible for us to answer all of these questions, but juphy provides complete answers to most questions, especially about the products. It speaks fluently, as if there was a real representative in front of the customer, and provides excellent support. Some of the excellent features are that we can see which links customers click on while the conversation is open, product-specific conversation pop-ups appear, and the changes we specify can be displayed in a short time. We receive very fast feedback regarding support. Juphy has definitely put our site ahead. We cannot imagine a scenario without it.

Prayed Up Apparel

Nov 07, 2024  on Shopify

Juphy AI is a game-changer! I was blown away by how easy it was to set up and start using. It brings all our customer messages into one place, so we’re not juggling different platforms. The chatbot itself is smart and really picks up on what customers need, so we’re spending less time replying and more time actually helping people out.

Cap & Coat

Nov 03, 2024  on Shopify

This app is spectacular, it helps in many forms and aspects , one of them is that it helps clients to make better choices , which enhances efficiency and grants confidence while buying. The most feature i like is tracking order number , it really helps when there are many orders and client needs much more clarity with ordering process which gives an extra reason for him to come back and order again.

Joe Camilo Designs

Oct 17, 2024  on Shopify

With Juphy, I am able to provide better customer service to my clients by answering questions related to all my available products, and the good thing is that it does it automatically for me. This has saved me a lot of time. The feature that I like the most about Juphy is the ability to have it scan through all my products on my website and provide exact information to my customers. As well as the option to teach it and look more human. I can tell you that I am very satisfied with the product and customer service.

Waqting

Oct 17, 2024  on Shopify

I really love this app it came at the perfect time. I was looking for a chat on my website where I would answer questions for potential customer and Juphy is even better than what I was looking for. It scanned my whole website and answers any question someone may have. My favorite feature is that you can train it to respond the way you want. If you want to more specific you. Implementing AI in our business is definitely a game changer. Honestly, thank you for creating this much needed app. 5 stars.

Portraits de Famille

Oct 10, 2024  on Shopify

Juphy really solved our problem of not being able to explain more detailed information to our customers. With Juphy any information needed from the customer is there in the chat - no more looking for what you want by browsing the complete store, it's a game changer. We love the train your AI feature because it really allows us to customize certain answers that we would like the AI to give to our customers.

Paws in the Sky Convention Store

Sep 30, 2024  on Shopify

Using this sort of A.I tool is very handy indeed, even when your a new business starting out, you got little funds to pay and train staff, not only that, if your staff have a time and day they work, this handy app acts like an human but the best thing, it can run 24/7, so if you think about all the hours paying staff, this sort of app can save your business a lot of money in the long run! How can this app save you money? Well, factor the hours + hourly wage per staff + any training and holiday pay ect, you will be paying a lot more than what this app can do, so it's why we think you should get this app on your store right now! P.s make sure to train the A.I on what your buyers might ask you, that way, it will remember next time!

Lizzibear Hugs & Hair Care

Sep 26, 2024  on Shopify

This app helps me to keep on top of my customer service at all hours and I love that you can retrain it! It uses information already on my website and it’s so great how little I had to work to get it responding with the right answers. You can test it as often as you like to be sure it’s answering a multitude of inquiries correctly. This takes so much pressure and work off my plate so I can focus on creating my products. What an innovation.

Hershore

Sep 07, 2024  on Shopify

Honestly, Juphy has been incredible for our customer support. It’s cut costs and made life so much easier by handling 24-hour support. Most of the time, customers' questions have answers somewhere on our website, like in the FAQ or product details. Juphy’s AI swoops in, scans everything, and learns those answers, saving us about 70% of the time we used to spend on these repetitive queries. For the questions that still need a human touch, Juphy smartly routes them to our team, so we’re always giving our customers top-notch assistance. One feature I absolutely love is that I can train Juphy with my own answers. This means that when there’s a question not covered on the site, I can update Juphy to handle it next time. It’s reassuring to know that customers are getting the best help possible, even when I’m not directly involved.

AMVIM

Sep 03, 2024  on Shopify

I recently incorporated the Juphy AI Chatbot into my Shopify store and the results have been nothing short of remarkable. From the seamless quick setup that required no technical skills to the chatbot's intuitive understanding of my product catalog, Juphy has transformed my customer service and sales process.

MARTIERRA

Aug 28, 2024  on Shopify

Juphy has been a game-changer for our Shopify store. Before implementing Juphy, our customer service team was overwhelmed with inquiries about product details and subscription plans. This time-consuming task diverted their attention from more complex issues, ultimately impacting customer satisfaction. Juphy's AI chatbot has effectively addressed this problem. As a LATAM business, we serve customers from diverse backgrounds who speak SPANISH. Juphy's ability to communicate effectively in multiple languages has been instrumental in providing a seamless customer experience for all.

On Lock Apparel

Aug 26, 2024  on Shopify

Juphy has given me a an around the clock sales assistant, who knows everything on my store, language is easily retrainable and every time I’ve reached out to customer support they’ve responded promptly and been able to do exactly what I was after. Highly recommend

Guru Muscle

Mar 27, 2024  on Shopify

Juphy is great. You can manage all social accounts under your workspace very easily. Also they'll give you access to Shop Assistant which saves you a ton of time and you use your support rep for anything else. it works pretty great with Shopify giving all details to customers. So happy...

yolegz

Mar 23, 2024  on Shopify

Delighted with this app! I have more than 13 years of experience in e-commerce, and my main issue is (was) that I couldn't answer all the potential buyer's messages 24/7 mainly because of the time zone difference. Juphy is literally doing everything instead of me! It can even recommend an appropriate product to the buyer so I don't lose potential sales anymore! Easy 5-star review!

Love on Friday

Mar 07, 2024  on Shopify

The customer support team is very responsive. Cem and Irem were very helpful in implementing Juphy quickly. We really like the fact that we can test the chatbot multiple times and train the answers before publishing it on our website. Juphy’s dashboard is also very clean and easy to use. It’s amazing that we can also manage all social media conversations together with the chatbot in a single dashboard

PSC

Mar 01, 2024  on Shopify

We recently installed Juphy and the first impression is great! We tested the answers of the chatbot many times before publishing it on our website and it’s nothing like the chatbots we tried before! It quickly synced our entire product catalog in seconds and instantly learned all about our products! It can really respond like a human, and it’s great that Juphy can give personalized product recommendations. The team already loved Juphy and we’re sure that it’s truly going to decrease our customer support workload especially outside of office hours!

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