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Customer reviews: Junip ‑ Product Reviews & UGC

Develop by Junip Inc.

Reviews (667)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Bioligent

Dec 19, 2024  on Shopify

Genuinely one of the best review apps I've ever used and has everything I would need. Email flows, automated customer messages, displays on the site, and completely automated. Mix that with the incredible customer service from Leah and the team, an amazing app overall.

Bogey Bros

Dec 18, 2024  on Shopify

AMAZING app, AND customer service!

CENTRED.®

Dec 17, 2024  on Shopify

We love Junip! I love that our customers can see more specific information so that they can be more confident when making their purchases. Thank you :)

Dr. Ashley Wellness

Dec 17, 2024  on Shopify

We really enjoy the ease of this app. It helps our customers easily review our products. Meanwhile it helps us keep our reviews organized!

Lumora

Dec 17, 2024  on Shopify

Customer service is excellent, Malvina went above and beyond to help me resolve an issue regarding installation and the customization of the app is perfect. 10/10

Bonjibon

Dec 17, 2024  on Shopify

We've tried a few review apps and Junip blows them all away. Specifically we wanted a review app that worked with the look of our site and they deliver on this. Beyond that, their support is top tier, there is usually always a REAL HUMAN (like Stuart) to help you troubleshoot whatever is going on with any issues you may have. Additionaly they take your suggestions for improvement to heart. The back end is really easy to navigate and I love that there is a built in function to send customers a promo code post-review.

Alaska Gold Seafood

Dec 16, 2024  on Shopify

Great set-up but would really like a block list for not sending emails to certain customers.

BERO

Dec 15, 2024  on Shopify

We selected Junip after considering many others (Yotpo, Okendo, Judge.me, and more) and are very happy with our decision. The platform is easy to use, easy to understand, and integrates well with all of the apps we need it to. On top of this, the level of support from the Junip team, even after launch, has exceeded our expectations and is so appreciated for a small team like ours.

Everform Therapywear

Dec 15, 2024  on Shopify

Great APP, Awesome support

Backyard Escapism, Inc

Dec 15, 2024  on Shopify

Great support, easy to implement and change

Cupfeel Energy

Dec 12, 2024  on Shopify

Amazing APP! Ive been using the Junip Product Reviews App for my e-commerce store, and it’s been a game changer! Give them a try

Terribly Real

Dec 11, 2024  on Shopify

Had queries and spoke to Malvina. The team is very helpful and responsive.

Zoomlite

Dec 09, 2024  on Shopify

Junip has been a game-changer for our Shopify store, especially after migrating from Okendo. Leah and the support team continue to impress with their responsiveness and exceptional ongoing support, always resolving any questions or issues quickly and efficiently. The platform itself is outstanding, with seamless onboarding, intuitive setup, a smooth request flow, and excellent customization options. Junip truly sets the standard for review platforms—highly recommend!

Cozey USA

Dec 08, 2024  on Shopify

Malvina and her team from Junip were terrific. We received great insights and prompt answers to our questions. thanks!

Milamend

Dec 08, 2024  on Shopify

Best reviews tool out there. Apart from the product being top notch, the team makes the experience so much better - they genuinely care and are incredibly responsive.

Onsen®

Dec 08, 2024  on Shopify

Good service, that provide great support. + Easy to set up + Great instruction - Not so many options to customize styles from admin panel like email templates and product reviews section

Veer

Dec 08, 2024  on Shopify

Quite Nice

Dec 05, 2024  on Shopify

Marcus and the Junip support team are so helpful! The platform is super easy to use but when you need the support, they're great. Highly recommend!

Abebe+Booker

Dec 05, 2024  on Shopify

I just started using this app but I absolutely love the look of the app and how easy it is to use. The onboarding was efficient and thorough, I really couldn't have asked for anything better. It costs a little more than some other apps but this is a reminder of you get what you pay for. I absolutely love how easy this app is.

Maté Factor

Dec 04, 2024  on Shopify

Very good app. Extremely helpful staff..10 out of 10 definitely recommend this to anyone with a online presence!

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