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Customer reviews: Junip ‑ Product Reviews App

Develop by Junip Inc.

Reviews (743)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Miracle Brand

Feb 06, 2025  on Shopify

Fantastic product & support. Simple, easy-to-use, great interface and has most of the features you'd want in a review app. Doesn't have the noise/clutter that other similar apps have. Good bang for your buck and highly recommended!

Almave

Feb 06, 2025  on Shopify

Great product with good customer service.

Bags of Bites

Feb 06, 2025  on Shopify

Excellent app and so easy to use!

Lunchbox Packs

Feb 05, 2025  on Shopify

Everything we need in a review app plus an amazing team behind it! Malvina and team have been super helpful at every stage from implementation to post deployment to keep optimised.Thank you!

Lanoguard

Feb 04, 2025  on Shopify

Leah was incredibly helpful in resolving the issues I was having with sending review emails to our customers. She quickly identified the problem and provided a solution. Not only did she answer all my questions, but she also explained everything in a way that was easy to understand. Her patience made the whole process smooth and stress-free. On top of that, she followed up the next day to ensure everything was working perfectly.

Domivis

Feb 02, 2025  on Shopify

I'm pretty new to using Junip, but so far the app has been easy to install, integrate and use in my store. It seems very easy for customers to leave a review and upload their pics as well because I was able to collect several reviews from my first day of installing the app. I'm giving 5 stars though mostly for their customer service. We were worried about the "write a review" button being public leaving it open for anyone to leave a review even if they were not an actual customer. After expressing my concern, they created the option to remove that feature within less than 24 hrs. Thank you very much Junip team for listening and taking feedback into consideration.

Kristi Tullus

Jan 30, 2025  on Shopify

Satyayug

Jan 30, 2025  on Shopify

nice product

6AM RUN

Jan 29, 2025  on Shopify

SANTINO

Jan 29, 2025  on Shopify

I reached out to customer services after hours and left them a message with a question. Stuart immediately responded at 10:00 at night and answered my questions and helped me right away. The next morning everything was set and I was ready to go. Great customer service. Will continue to use and recommend them.

Designs by Daisy

Jan 29, 2025  on Shopify

I had an excellent customer service experience with Malvina! She was much help!

Momotaro Apotheca

Jan 29, 2025  on Shopify

works!

Southern Drawl Outdoors

Jan 28, 2025  on Shopify

Quick Thrifts

Jan 28, 2025  on Shopify

H

NOOMA

Jan 28, 2025  on Shopify

Exactly what you want in a review app. Simple, affordable, great features (w/o it being overloaded), and a clean design. They also have fantastic support (shoutout to Stuart). I've used a couple different apps in the past and highly recommend Junip!

FlexPayz

Jan 28, 2025  on Shopify

very good

Zest Labs

Jan 26, 2025  on Shopify

Easy to integrate

Tuesday Morning

Jan 23, 2025  on Shopify

We love Junip. Great customer support, friendly staff. They hold your hand throughout the entire process and make set up so easy. It is a full service app that is very user friendly. Highly recommend. Increases conversion better than most other Apps that we have tried. It is a great way for customers to provide feedback and allow us to ensure a great customer experience.

Western Wicks Candle Co.

Jan 23, 2025  on Shopify

Very easy to set up and great features.

Swivel

Jan 22, 2025  on Shopify

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