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Customer reviews: Junip ‑ Product Reviews & UGC

Develop by Junip Inc.

Reviews (667)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

happyhydrate

Mar 27, 2024  on Shopify

Very easy to use in all realms and great costumer service! Really reccommend.

JAMES ORO

Mar 26, 2024  on Shopify

Great experience and even better support. Malvina was a killer! She stayed on a call with me to fix some weird issues - even going through code to troubleshoot. Cant recommend them enough!

Wunderground

Mar 21, 2024  on Shopify

RockSolid Scales

Mar 20, 2024  on Shopify

Does what I wanted, it's nice to highlight reviews to build customer confidence.

Pink Friday Nails

Mar 18, 2024  on Shopify

Bite

Mar 18, 2024  on Shopify

My experience with Junip has been easy, transparent and fast! We switched from Okendo to Junip and have been really pleased with the functionality, the customer support, the onboarding and our customers have been sending in more reviews! I would highly recommend Junip!

C & The Moon

Mar 15, 2024  on Shopify

Malivina was so helpful with setting us up on Junip. She went above and beyond to personally make sure everything was set up successfully since we did not have any coding experience to do it all ourselves. Thank you!

Outstanding Foods

Jan 29, 2024  on Shopify

Junip is the best reviews app available for Shopify stores, period. I've used several others in the past, including Yotpo. Even if priced equally, the hands-on support you'll receive from Stuart, Malvina, and the rest of the Junip team, easily put Junip in a class of their own. When you factor in the savings and ease of use, compared to Yotpo, there isn't even a conversation to be had. Switch to Junip if you haven't already, and thank me later.

Dog Is Human

Jan 18, 2024  on Shopify

Junip is such an effective and easy-to-use app for your store's product reviews! Their team members and customer service are also some of the best I've had the pleasure of coming across, hands down! Very friendly, straightforward, and prompt whenever you need troubleshooting -- it makes all the difference!

Tega Milton

Jan 02, 2024  on Shopify

I haven’t had any issues whatsoever, it was easy to set up, my customers have found it easy to use, I like that it sends an automated mail requesting the review (one less thing to worry about), the support too has been great, this might sound minute but I like that I could customise the colour of the stars to match my brand colours, the fact that the reviews are on the home page actually makes a difference for new customers. Thanks Junip

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