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Customer reviews: Junip ‑ Product Reviews App

Develop by Junip Inc.

Reviews (744)

Overall rating
4.9

What Merchants Think

Overall, merchants have found "Junip ‑ Product Reviews & UGC" to be a valuable tool for managing customer reviews and enhancing customer engagement on their Shopify stores. The app is appreciated for its user-friendly interface, efficient setup process, and exceptional customer support. Many merchants have successfully increased their review rates and found the integration with other platforms seamless, boosting overall conversion rates and providing useful feedback for further product development.

Key Strengths

  • User-friendly interface and easy setup/installation
  • Exceptional customer support, specifically highlighted staff like Leah, Malvina, and Stuart
  • Effective integration with Shopify and other apps like Klaviyo and Gorgias
  • Customizable features catering to specific business needs
  • Value for money compared to competing review apps
  • Increases in user-generated content through effective review collection

Common Concerns

  • Lack of multilingual support in templates (e.g., for non-English speaking clients)
  • Limited customization options for email templates and certain styles from the admin panel
  • Some features, such as hiding individual images in reviews, not available
  • Challenges with media upload during review imports
  • Concerns about cost when using paid features, especially for businesses on a budget

Final Thoughts

"Junip ‑ Product Reviews & UGC" is highly regarded among merchants for its simplicity, integration capabilities, and top-notch customer service. While there are some areas for improvement, particularly in customization and language support, the app is a strong contender in the market for businesses looking to enhance their review management and customer feedback processes. Its ability to boost review collection rates and enhance customer interaction makes it a popular choice among both new and seasoned Shopify merchants.

Vessi Canada

Oct 24, 2024  on Shopify

Such a great reviews platform with a solid integration with klaviyo. Boosted our UGC capture rate on review emails by almost 30% with cross device capture. The Junip team is always very responsive and helpful when building strategies for workflows and helping with selective exports based on products (really hard to get in other providers)

Abate

Oct 23, 2024  on Shopify

Absolutely perfect. Everything about our experience with using Junip so far has been stellar. It's easy to set up, the widgets are easy to customize, there are out-of-the box integrations with Klaviyo and Gorgias and the onboarding has been really, really good. I highly recommend using Junip!

Bossology™

Oct 22, 2024  on Shopify

This is a great app and really helpful customer service! Especially helpful when migrating my reviews from one account to another.

Radiance Plan

Oct 21, 2024  on Shopify

good and easy to use

Milky

Oct 16, 2024  on Shopify

Expensive, but you get what you pay for which is premium customer service.

Wild Rye

Oct 16, 2024  on Shopify

We switched to Junip earlier this year and have been loving it. Their support is amazing, and we've drastically increased the amount of reviews submitted with photos.

Livi

Oct 16, 2024  on Shopify

Malvina was the best - this is the best product review platform for any ecommerce website. Much easier to use than yotpo

CleanO2

Oct 09, 2024  on Shopify

We are very pleased with Junip! Also, very happy with the personal service we have received when we required guidance. Very professional and very helpful. It's not often you come across GREAT customer service like we hare received. Thank you

Tread Labs

Oct 08, 2024  on Shopify

This app has boosted our UGC collection a ton, making our product reviews that much more effective. They were also very responsive and helpful when we ran into issues and were able to quickly resolve our problem.

Fine Saratoga Ltd

Oct 03, 2024  on Shopify

Great support from Malvina when first using the app. She gave me lots of assistance where I needed it & also pointed out other features that I would find useful.

Jambys

Oct 02, 2024  on Shopify

I've been a long-time user of Junip, and I recommend it to every founder who asks. It just works exactly how you would hope it does, and we get more reviews as a result of their sleek review request system. We have used the most expensive options in the space, and we regret not moving to Junip earlier. It is a great value and the team is genuinely enjoyable to work with.

Speks

Sep 30, 2024  on Shopify

So far, Junip has been great! It was a super easy transition from our prior review service at a much better price. Malvina has been an excellent and supportive rep and is always there to answer any questions or concerns that pop up.

Fragrancebuy.ca

Sep 26, 2024  on Shopify

Great app, great support, Malvina and Stuart are the best!

Laveen B.V.

Sep 17, 2024  on Shopify

I can honestly say it's the best helpdesk experience I've ever experienced. (So all the other reviews that say this, they are right ;-) ) We are still working with the switch from another platform, but as far as we can see now it's all very sleek and well thought out. These guys know what they are doing. Well done Junip!

Keeo Hair

Sep 16, 2024  on Shopify

Leah on the Junip team has been very helpful with questions around reviews and the app. Thanks

Smash + Tess

Sep 04, 2024  on Shopify

Very user friendly both backend and for customers.

sproos!

Sep 04, 2024  on Shopify

Works great for us. Customer service is always there with some quick and friendly help.

hachiko Berlin

Aug 29, 2024  on Shopify

Amazing customer support! Very helpful and quick to respond. The reviews look really nice on page, too, and are very customizable. The only thing we are missing is a feature to change the language/translate some steps in the review process.

US VANTA

Aug 27, 2024  on Shopify

Great review app and the team is very responsive to solve any issues you have. Highly recommend.

caliray

Aug 26, 2024  on Shopify

Fabulous platform! So easy to use and integrates seamlessly with Shopify. Support is 12/10. Malvina is incredible.

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