I was disappointed with this app as it failed to deliver on the promises made. The features and functionality were not as advertised, leading to a frustrating user experience. Support was unhelpful and slow to respond, making it difficult to resolve issues. Overall, the app did not meet my expectations based on its descriptions and reviews.

I think this app is so terrible that I'm almost positive that they are cherry picking reviews. My god the UX is so bad and the smug support people are terrible. I hate this app :) Figuring out now how to extract our reviews and move on from the pile of trash that is Judge me.

it is randomly sending out product review request even if the request is turned off

I am still waiting for a solution to the manual review request issue not allowing me to select a date of purchase to submit a review request to my customers. I received instructions to send request which I have been doing for years vs a solution for the date holding up the request from being submitted. I explained again in a second email with no response.

We have been using this app for the past few months. We turned off automatic review request emails, since we didn't want to send review requests to everyone. At first, everything worked however for the past 1 months, we have not been able to send review requests manually. No solution so far..

we tried this app first time it miserably failed to work on our shopify store ,tried to approch the support team for a resolution and give them collaborator acess to our store for atleast 5 hours checking by themselves they failed to provide a resolution ,hence i am not recomending this app

Overall the styling of this app is pretty old, it looks like it's been created in the 2010s. If you want to have it look modern prepare for some serious CSS rewriting and even JS hacking. The support is good, but it just seems like the architecture behind this was bad from the start and everything custom needs a workaround. The translation part is really bad, I've got a store in both english and romanian and the translation just doesn't sound romanian. If I put that on my website we'll just embarrass ourselves. There is no way to adjust the translated texts in the review widget, you have to either accept their translation or write custom JavaScript to intercept those texts and change them in the page. Doing that causes a flicker where you see the initial text first, then the it quickly changes to your text. You just need to hope the client doesn't notice. The multi-language review emails allow translation, but you can only set change the text. The product title, which is outside your control, stays in the language set in the admin(EN in my case). So, imagine an email in romanian with products titles in english. Very professional.... There is currently no way to change this, I'm being told by support, although this basic problem should've been solved years ago.. This app is just not made for stores that use more than one language at the same time. Found all this after spending about 3 weeks of my extra time customizing it. I don't recommend it.

I'm extremely disappointed with the Judge.me Product Reviews App, especially after my recent experience with their support team. After Abraão ran some code on my Shopify store, a significant portion of my product images were removed, leaving my store in a complete mess. To make matters worse, he acted like nothing had happened and offered no solution to fix the problem. To add insult to injury, his manager Carlos was even worse. I showed him video proof of how my store looked before his staff messed it up, and he kept playing it off like nothing happened. This experience has been incredibly frustrating and has caused serious disruption to my business. I would not recommend this app to anyone, and I certainly won't be using it again. Proceed with caution if you value your store's integrity."

Extremely Disappointed with the Poor Customer Service! less that 1 star I am absolutely shocked by the level of unprofessionalism and poor customer service I experienced with this company. The representative I dealt with was unbelievably frustrating to communicate with. He pretended not to understand me and took forever just to say a few words. It felt like he was wasting my time intentionally! Even worse, he practically told me that I needed to figure everything out on my own, implying that they don't actually do anything to help their customers. If you don’t understand something, too bad—you’re on your own. I have never encountered such a lack of support and unwillingness to assist in any business. This was truly an eye-opener, and I am beyond disappointed. I will not be recommending this company to anyone. They need to seriously improve their customer service standards. Unbelievably poor service!

free vertion no worth it

Extremely limited features. Be warned, if you decide to uninstall this app, their reviews will still pop-up on your store even after widgets are removed. Support was absolutely no help. Just gaslit me and told me it wasn't their review app, when indeed it was. I ended up having to reinstall the app just to manually delete all of my reviews (only 25 at a time - such a pain and waste of time). 0/10 Do not recommend

why i didnt have enabled button

The default translation is not at all accurate for the free program app and you cannot change it

the widget wouldnt embed. i deleted it

Complete lack of privacy for store owners and any customer that posts a review with this app! They publish your info on their website and shopping portals for the world to see. This is a clear violation of privacy especially if you run stores that sell products that are very discreet in nature. Do not use if you respect your customers privacy.

Worst App, does not show proper customer name, customer support is worst

Terrible application, followed their guide of how to upload review by CSV file and spent over 7 hours totals because their support assistance told to do it different and no matter what I did the system didn't managed to upload it. my biggest saver time tip for you - don't use this app!!