A "feature" of the free plan is an automated email that goes out to your customers requesting that they write a review, and you get minimal styling options for the email (or the ability to turn it off) without paying. No thank you!

Not awesome. Not even allowed to change the text of the content for review request (only preset text). If there are not even basic features are free, then what's the point of offering the free app. Just Convert whole app as Judge Me awesome.

My request for my customer never reached her email ID

The Judge.me app offers a convenient way to import and display customer reviews, particularly for e-commerce businesses. However, based on my experience, there are critical flaws that companies should be aware of before using it, especially when importing reviews from platforms like Etsy. Key Concerns & Warnings: Incorrect Review Categorization When importing reviews from Etsy, any review not manually assigned to a specific product is automatically labeled as a "store review." Even if you don't want these "store reviews" to be imported, they will be. This leads to misleading review distribution, as product-specific feedback may incorrectly appear as general store ratings. Duplicate Reviews from Repeated Imports If you perform multiple imports, the app adds all store reviews again each time, creating duplicates. In my case, this resulted in 250 duplicate reviews that had to be manually removed—a time-consuming and frustrating process. Lack of Automatic Deduplication The app does not detect or prevent duplicate entries, forcing users to clean up redundant reviews manually. This oversight significantly reduces efficiency, especially for stores with large review volumes. Recommendations for Companies Using Judgme: Carefully assign reviews to products during import to avoid misclassification. Always contact support when doing these imports so that they can help you. Choose an app that has these fundamental functions sorted out.

Keeps freezing up

I had high hopes for this app, but unfortunately my experience was quite disappointing. I tried to import my existing reviews from another app, but many of them were rejected without clear explanation. I don’t understand why there were so many errors when those reviews had already been published and approved in the previous app. When I contacted support, they sent me a long technical file full of errors that I was expected to fix on my own. As someone who isn’t very tech-savvy, this was extremely confusing and frustrating. Also, many of the features you’d expect to be included—like showing your reviews on Google—actually require a paid plan. So the “forever free” claim feels a bit misleading. Overall, the app was much more complicated and limited than I expected.

The App was problematic and the support was worse, if that's possible.

It takes them ages to fix a bug and I feel like their customer support is not very informed about certain features of their own apps. Disappointing.

They are locking more and more features behind their paid plan, not worth setting up. At some point they will force you to buy their plan, at which point you will have to redo all your reviews on another app.

Bien pour les utilisateur ordinateur (PC) , pour les clients sur smartphone votre page sera totalement décalée , donc je ne recommande pas.

I’ve been trying to resolve an issue and it's becoming incredibly frustrating. I initially spoke with Claudio via chat, but the problem couldn’t be fixed. Claudio said someone would follow up by email. I then heard from Han, but their response didn’t resolve anything. I replied asking for further help, and the next reply came from Lorenzo, who seemed completely unaware of the previous conversations. It feels like I’m going in circles, repeating myself while nothing gets resolved. This lack of continuity is wasting my time.

my reviews on my store disappeared. this happened after a few months after the app was installed, no communication was issued. I will try to fix this as best as I can. by the end of today (May 25th, 2025) if a solution is not found I'm deleting the app.

Your app is not working 4 time in a week

I wanted to change the local language wording of the review collection page as it was automatically translated from English in a very awkward way, that would put off a potential local reviewer. I was informed by Support that this is not possible and the best they could offer was that they create a ticket and forward it to the product team as a feedback so they can consider this in future updates. It is difficult to understand why such a simple translation issue cannot be fixed right away.

I am cancelling while still in my trial membership, Thank God for that at least. I will not get back all of the time I wasted trying to make this work for my store. They do not have a phone number and they just stopped responding to my emails (it has been a weeek and i even followed up twice!)....total waste of time!!!

Incredibly frustrating experience. I have spent over 8 hours trying to get Judge.me to work. Your support claims to be 24/7 — it’s not (or if it is, it’s buried so deep I couldn’t find it when I needed it most). I tried watching the "10-minute tutorial" — the first thing the narrator says is “over the next 15 minutes,” but the video is actually 8 minutes long. That’s not just confusing — it breaks trust right away. And let’s not even start on the funereal background music. The video and onboarding are created from Judge.me’s point of view, not the user's. I just wanted to import my reviews and display them on my product page — something that should be simple, but was anything but. The UI lacks clear steps, the documentation assumes you already know how the platform works, and there’s zero in-context help. If your app is going to market itself as beginner-friendly, it needs to deliver actual step-by-step onboarding, accessible support, and clear, user-centered design. As it stands, this has been one of the most exhausting app experiences I’ve had on Shopify. AND when you go to the website Judge.me it says Customer support 24/7 expert support, 5* rated IT IS A DEAD LINK!!!

Turned out fixing video thumbnail issues wasn't permanent as promised by Judge.me. Contacted support three times and every time its promised to be fixed, and its still not fixed. Requiring the customer to re-implement a Judge.me fix to display video thumbnails correctly to our liquid.theme file, every time we update our Shopify theme is simply not a feasible or realistic solution. If Judge.me cant display a video thumbnail correctly in a review, then theres no point in having the feature to begin with.

The customer support is abysmal. For nearly two months we can't get this app debugged and working properly. They just say issues have been sent to the development team and they are working on it...with automated emails constantly saying the same thing. Meanwhile they are charging us a monthly fee for something that isn't even working or live on our site because they are mismatching several customer names with existing reviews. If you expect any support, use another app. I don't know why Shopify even partners with companies like this. It's a waste of everyone's time. I'm absolutely shocked that this app has so many 5 star reviews. My only thought is that they must have been bought or incentivized.

A Business isn't allowed to delete an unjustified review. You have to ask permission to get rid of spam and offensive reviews. It's foolish for a business owner to give that much control to a app developer.