I was try a trial with them and they ask me to put my debit card to confirm trial , my trial ended and i didn’t subscribe to any plan , but they try about 4 or 5 times to withdraw subscription fees , when i contact them to slove this issu they tell me that i have a subscription but i prove that i haven’t any active subscription on my account with a screen shot , then they till me they will cancel the subscription but it doesn’t happened till now , and they still try to withdraw fees every 2 days

STAY AWAY. A lot of the reviews if you check them out are from customers that just signed up saying it was easy to onboard - giving a good review is one of the things the company asks you in order to get a small credit (which btw I never got!). Once you start working with them, their promises fall completely short of expectations. I had orders lost, not shipped, or that shipped weeks after the customers placed them. Idiot me went ahead and bought a yearly subscription, careful… try a monthly one if you really want to try out. Don’t commit until you see if it does work out for you. I tried getting a partial refund but of course they didnt allow it. Which is not good. I am paying for a service and your service was not fulfilled as promised. But alas. Ive cut my loses and my company is better now without Jubilee. The stress level was bad as I had to make up excuses for my customers, had to give free products, and credits. The ONLY good part about this service is Rochelle from customer service, the best. Anything else deserves 0 stars.

This is the worst company I have ever interacted with as a business owner. They say after payment, all orders will receive a tracking # within 1-2 business days. I first did a test customer order. After 4 days with no tracking #, I got suspicious, but it was the first order. I placed two sample orders. After 6 days with no tracking #, I messaged Jubilee in the app. They seemed very cordial and promised me they would look into it right away. After 9 days, i finally got the first #, and a few days later received the other two. The first two orders were delivered. The third was from one of their suppliers called FL Beauty. They put a tracking # on the order on 8/20…to this day(9/12), the tracking # still shows the order in pre-shipping. They told me over and over they would get in touch with the supplier then get back with me. They never did give me a reason why it never shipped. When I questioned Jubilee about how they can do busy this way, I was told, “You’re only having issues with one supplier, so just don’t order from them anymore.” So, at this point, I was now down to only having about 60% of their products available to me. The people who tried the products that were actually delivered said they were good (which is where the 1 star rating comes from), so after being promised that the first few orders were anomalies, I tried again, and put in another 3 sample orders. All orders took 1 week to start processing and I had to message Jubilee multiple times about every order before receiving a tracking #. At that point, I said, I’ve had enough. I told them to cancel and refund the last two orders I placed. I received acknowledgment that my FL Beauty order and the last two orders would be refunded. As of today, both the last two orders were processed and shipped, well after my cancellation/refund request. Stupidly, I had paid for a year membership because you needed to upgrade the membership to try premium products and I didn’t want to pay almost twice the price for monthly, so I just did the year. When I asked for a membership refund, they flat out denied, saying, “We give a one week trial so you can try our products before you purchase a membership…anything after the 1 week trial will not be refunded.” Which is ridiculous because none of their orders even STARTED processing before the one week trial ended. There was no possible way to try any of their products before then. This is quite possibly one of the biggest scam companies on Shopify. DO NOT USE THIS APP. ***They took away my access to their messaging, but not before I photographed and recorded the entire conversation. Look on TikTok for the upcoming warning video series where I post about this scam of a company.

I canceled my subscription and and still got charged my credit. It is really uncomfortable to find a contact number. I emailed but I didn't get right answer. please refund my subscription fee asap.

very good app to start your own dropshipping business. Good custiner service and all you need to have for a successful business

Esta app te cobra desde el principio incluso estando en el periodo de prueba y cancelando la suscripción antes de los 7 días, la escusa es que "tienen que validar si los datos son correctos" a todo esto no son capaces de decirme si efectivamente conseguí cancelar la suscripción y no volverán a pasar ningún pago. Shopify no se hace cargo por que realizan el cobro desde otra plataforma y aunque aparece en los recargos de mi banco en la cuenta de shopify no. NO SE LO RECOMIENDO A NADIE

Professional App ,looks lovely excited to work with i have tried many apps this one is one of the best

I am just now starting my journey using this app, and so far it has been easy to use. The only reason I gave 4 stars instead of 5 is because I am just getting started.

DO NOT INSTALL OR USE!! The products are poisonous, so if you want to help people with healthy products, you won't here. They are NOT white label, they just write words on the products, they can't put your business logo on. Which should be false advertising, and they should be removed from the shopify app store. After figuring this out I tried to unsubscribe and I COULDN"T!! The program told me that I had to put a password in to unsubscribe. So when I did, it didn't register, and told me I had to keep putting in a password over and over. I asked for help from customer service and its been OVER TWO WEEKS!! Of the staff ignoring everything i say, while repeating over and over again that i can go kick rocks basically. they don't care about the issues, they have a policy that says they don't have to give back my money, so I lose. Do I?

What I appreciate most about this company is its commitment to transparency. They are upfront about all information, which is refreshing. My experience with Erwin in customer service was exceptional. Thank you for establishing such a commendable policy and philosophy in your business. Please continue the great work!

Still waiting for someone to get in touch with me! I am waiting to be contacted, per your response below. 21 days and counting with no resolution. Over a week and no resolution. I have a paid customer waiting to get products that has not shipped, no communication since last week Wednesday 7/24. This person Rowell was in communication, but seems to have fell off of the map. Disturbingly, part of our email chain communication disappeared. I am left with one resort, that is to go on an active social media campaign against Jubilee if this does not get resolved ASAP. I will tell all of my friends and have them tell their friends. I will keep posting until there is an appropriate resolution. This is not how you effectively operate a business or treat paying customers. REVIEW #2 Regarding Jubilee This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date. 1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty). 2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line. FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices. I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket. What’s Next: You now have 24 hours to RESOLVE my issues. Or my next correspondence will be… 1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify. 2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify. 3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews. I will post a review weekly or even DAILY until this is resolved. Please resolve my issue NOW!

I’m leaving a good review because there was an issue placing one of my customers’ orders and Rochelle helped me to resolve the issue quickly. It means a lot to me as a small business owner that I can work out problems and keep my customers happy without any confusion or delay!

Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you love the application!

Ho chiesto aiuto in quanto non avevo attivato nessun abbonamento. L'assistenza ha provveduto ad aiutarmi e a rimborsarmi. Dialogo veloce ed efficace .

Over a week and no resolution. I have a paid customer waiting to get products that has not shipped, no communication since last week Wednesday 7/24. This person Rowell was in communication, but seems to have fell off of the map. Disturbingly, part of our email chain communication disappeared. I am left with one resort, that is to go on an active social media campaign against Jubilee if this does not get resolved ASAP. I will tell all of my friends and have them tell their friends. I will keep posting until there is an appropriate resolution. This is not how you effectively operate a business or treat paying customers.

Support replied promptly and attended to every issue. Very friendly . Store has decent fashionable items and pricing is good. 17 days in and we’re satisfied and hope it stays that way. yes

Setting up my brand and choosing the products was a breeze, and I couldn't be happier with the overall experience.

We initially found this app to be full of glitches, especially when first installed. Moreover, it forces users to choose a plan before they can fully explore its features, which I find rather shady. The app advertises a free plan, but it doesn't seem to be accessible during the setup process and won't let you go further without plan.

USE CAUTION WHEN SIGNING UP! Extremely unhappy with Jubilee's business practices! I signed up for a trial and was charged immediately for a yearly subscription without my approval! There is no contact information with exception of an email address that answers with an automated response. I reached out on July 8 within 30 minutes of realizing my credit card was charged for a yearly subscription. On the 10th I received this message: [Thank you for reaching out! I have received your message and currently looking for the best way to assist you. Please let me get back to you once I have an update or if we need more information to proceed. Meanwhile, please feel free to message me should you have other questions or concerns.] Today is July 13 I have not heard back from "Rochelle".

It appears that they're illegally using your personal data, an unauthorized login was attempted to one of my emails, and shortly after (30 mins) I received a fake customer service email from them to that exact email address. Beware