Taranker.Com Logo
iThink Logistics logo

Customer reviews: iThink Logistics

Reviews (76)

Overall rating
4.5

What Merchants Think

Merchants using iThink Logistics generally appreciate the reliable and efficient service provided by the app, alongside its supportive customer service team. There is a notable appreciation for individual team members who stand out in their customer service roles. However, some users have reported significant issues related to account management and service transparency, which has affected their overall experience negatively.

Key Strengths

  • Excellent and responsive customer support
  • User-friendly dashboard and easy navigation
  • Efficient logistics with timely pick-up and delivery
  • Cost-effective pricing and seamless operations
  • Dedicated account managers providing personalized assistance

Common Concerns

  • Account disabling and weight restrictions without prior notice
  • Issues with handling customer complaints, particularly RTO (Return to Origin) shipments
  • Allegations of dishonest practices and transparency issues
  • Some complaints of inflated product weight measurements
  • Higher delivery costs compared to competitors

Final Thoughts

Overall, iThink Logistics is appreciated for its ease of use, efficient delivery service, and supportive customer service team. While many users have experienced significant benefits from working with the company, persistent concerns around communication, account management, and transparency highlight areas for improvement. The app's strengths in operational efficiency and customer-centric service make it a recommended choice for many, but potential users should be aware of the reported drawbacks.

Glafira

Aug 02, 2025  on Shopify

I worked with iThink and I liked it very much. Their delivery is also good. People contact me quickly. We also get the contact number so that I don't have any problems. I get a conversation immediately. I liked their work very much. Thank you brother and thank you iThink.

Swadeshi Store

Jul 31, 2025  on Shopify

I have used many Courier Aggregators, and I have also been using IThink Logistics since 4 months now, and I must say ITL is by far the best logistics partner that I would trust my shipments with. Especially since last month, when AMAN GROVER started overseeing my ITL Account, response from ITL Team is quickest, delivery performance is better and RTO percentage is the least till date. Also, I love how detailed yet simplified their dashboard is, unlike all others. Their ITL Connect+ feature takes work off your hands and automates a big chunk of your business. All in all, it's a go ahead for ITL if you ask me!

Ruff

Jul 31, 2025  on Shopify

Excellent Customer support Team with great backend support to have delivery shipped on time. Response time to solve Courier related issues is great. Friendly Staff and have a great attitude to solve issues with If you have any problem, you get an instant reply after messaging, and the issue gets resolved at the same time, it's really great support same day resolution. Happy with the communication of the support staff. Sales Team has helped us to get more benefits at a resonable rate and are open to connect us with 3rd party vendors to increase our business scope. Overall it has been a positive relationship with ITL who has always addressed our problems on time. special thanks to support staff AVIRAL KANOUJIYA JI who have been giving us exceptional backed support to have deliveries rectified

Ladyfleur

Jul 31, 2025  on Shopify

Excellent service by iThink Logistics! A special thanks to Ameer for always being responsive and supportive. Great performance and vendor handling. Highly recommended!

Liltrend

Jul 31, 2025  on Shopify

We would like to thank iThink Logistics for their outstanding logistics services and strong vendor support. A special mention goes to Ameer, whose professionalism, clear communication, and problem-solving skills have made a huge difference. Their consistent performance, timely deliveries, and dedication to supporting vendors have exceeded our expectations.

Luxofusion

Jul 31, 2025  on Shopify

A big shoutout to Ameer from iThink Logistics for his fantastic support! He’s always available to assist and resolve issues quickly. The overall service, performance, and vendor support from iThink Logistics have been excellent. We truly appreciate the partnership!

Ethnodiva

Jul 31, 2025  on Shopify

We’ve had a great experience working with iThink Logistics. Their consistent performance and strong vendor support have helped us manage shipments efficiently. Special thanks to the support team for always being approachable and proactive

Divathread

Jul 31, 2025  on Shopify

We are very happy with the service provided by iThink Logistics. Their performance and support, especially towards vendors, have been excellent. The team is responsive and always ready to help. Great experience!

Trendydrape

Jul 31, 2025  on Shopify

We would like to extend our appreciation to iThink Logistics for their outstanding service and continued support. A special mention to Ameer, whose professionalism, prompt responses, and dedication have made a significant difference in our day-to-day operations. Ameer has consistently provided excellent assistance, ensuring smooth coordination and timely resolution of any issues. His support to vendors has been commendable, making the logistics process more efficient and hassle-free. Thank you, iThink Logistics and Ameer, for your continued commitment to service excellence. Looking forward to a long-term and successful partnership.

ShuShu Babies

Jul 31, 2025  on Shopify

I would like to take a moment to sincerely appreciate the excellent support we've received from I Think Logistics. Working with your team has been a great experience, and we’re especially thankful to Aiviral Kanji, our account manager, for his continuous support. His proactive approach, timely updates, and dedication have truly made a positive impact on our operations. Thank you once again for your commitment and professionalism. We look forward to continuing our successful association.

phero

Jul 31, 2025  on Shopify

We have been working with iThink Logistics for a while now, and our experience has been outstanding. Their platform is easy to use, integrates smoothly with Shopify, and provides real-time tracking updates for our customers. The support team is always prompt, helpful, and ready to resolve any queries. Deliveries are timely, and the overall service has helped streamline our logistics process.

GymX

Jul 30, 2025  on Shopify

Im proud to say im one of the first clients of ithink. ive seen them grow from zero to hero. Currently my key account manager is Avani and she's a very helpful & kind lady. would recommend ithink

Waywen

Jul 30, 2025  on Shopify

We had a very good experience with them. Their team is responsive, pickups are always on time, and deliveries are handled smoothly.

SwissBrand

Jul 30, 2025  on Shopify

I Think Logistic has been a great partner for our shipping needs. Their service is smooth, professional, and reliable. From timely pickups to fast deliveries, everything is handled efficiently. The support team *Arina* is also responsive and helpful whenever needed. Overall, a 5-star experience — highly recommended!

ishva shop

Jul 30, 2025  on Shopify

i use ITL from last 4 year and they too good in logistics service, ITL is good optimize for Better performance and focus on simple things and also very friendly ITL Team like my POC is Pragati and Head Manager Arbaz and many more as per my experience Ithink logistics is better solution for courier service.

Glow & Shine

Jul 30, 2025  on Shopify

I wanted to take a moment to express my sincere appreciation for the invaluable support you and your team have provided us over the past year at ithinklogistics. Thanks to your guidance, we have been able to expand our business significantly. I would especially like to acknowledge Vaishali for her exceptional assistance. She has been incredibly polite and helpful, making our collaboration a pleasure. Thank you once again for all your help. We look forward to continuing our successful partnership

Nish Hair

Jul 30, 2025  on Shopify

We've had a great experience working with I Think Logistic. Their team is responsive, pickups are timely, and deliveries run smoothly — making logistics stress-free for us. The tracking system is simple to use, and any concerns we've had have been resolved quickly by the support team. A special thanks to Sohel for his consistent support, smooth coordination, and quick turnaround on any issues. His proactive communication has made a big difference. We also appreciate Devanshi for always being helpful and responsive whenever needed. Ashok’s timely updates and attention to detail have also played a key role in ensuring efficient deliveries. We truly value this positive partnership and look forward to continuing it.

Submarine Pens

Jul 30, 2025  on Shopify

We’ve had a great working experience. Their team is extremely supportive, responsive, and reliable. Deliveries are handled efficiently and on time, which has helped us maintain a smooth order fulfillment process. Truly appreciate their dedication and service!

bestii.in

Jul 30, 2025  on Shopify

iThink Logistics has been a fantastic partner for our brand. From consistent on-time pickups to reliable delivery, they've exceeded our expectations. The real-time tracking gives our customers peace of mind, and we've received great feedback on the timely delivery of their orders. Their customer support is proactive and always there when you need them. It's truly a comprehensive solution that has not only made our lives easier but also significantly improved our customers' post-purchase experience. They've earned our trust!"

Kaira Shop

Jul 30, 2025  on Shopify

Excellent Customer support Team with great backend support to have delivery shipped on time. Response time to solve Courier related issues is great. Friendly Staff and have a great attitude to solve issues with same day resolution. Happy with the communication of the support staff. Sales Team has helped us to get more benefits at a resonable rate and are open to connect us with 3rd party vendors to increase our business scope. Overall it has been a positive relationship with ITL who has always addressed our problems on time. special thanks to support staff MAYURI MAM and DILIP MEHTA who have been giving us exceptional backend support to have deliveries rectified.

Scroll to Top