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Customer reviews: iThink Logistics

Reviews (56)

Overall rating
3.9

What Merchants Think

Merchants using iThink Logistics generally appreciate the reliable and efficient service provided by the app, alongside its supportive customer service team. There is a notable appreciation for individual team members who stand out in their customer service roles. However, some users have reported significant issues related to account management and service transparency, which has affected their overall experience negatively.

Key Strengths

  • Excellent and responsive customer support
  • User-friendly dashboard and easy navigation
  • Efficient logistics with timely pick-up and delivery
  • Cost-effective pricing and seamless operations
  • Dedicated account managers providing personalized assistance

Common Concerns

  • Account disabling and weight restrictions without prior notice
  • Issues with handling customer complaints, particularly RTO (Return to Origin) shipments
  • Allegations of dishonest practices and transparency issues
  • Some complaints of inflated product weight measurements
  • Higher delivery costs compared to competitors

Final Thoughts

Overall, iThink Logistics is appreciated for its ease of use, efficient delivery service, and supportive customer service team. While many users have experienced significant benefits from working with the company, persistent concerns around communication, account management, and transparency highlight areas for improvement. The app's strengths in operational efficiency and customer-centric service make it a recommended choice for many, but potential users should be aware of the reported drawbacks.

Dr.Rashel

Jul 25, 2025  on Shopify

We’ve been working with I Think Logistic for a while now, and the experience has been great. Their team is responsive, pickups are always on time, and deliveries are handled smoothly. It’s clear they understand how important timely shipping is for a brand like ours. The tracking system is easy to use, and whenever we’ve had questions or small issues, their support team has been quick to help. It’s made our logistics process a lot less stressful.

AIMILVETS

Jul 24, 2025  on Shopify

We sincerely appreciate the support and coordination from the ITL team. A special thanks to Ashok Sir for his quick support and management, and to Arina Ma’am for her prompt and proactive assistance. Their efforts have played a key role in ensuring timely deliveries and quick issue resolution for our team. Happy for this positive partnership

Mens Gadget

Jul 24, 2025  on Shopify

I have worked with many other logistics companies but I have never enjoyed working with any other logistics company like I Think. I felt very good working with I Think Logistics. I have had a very good experience with I Think Logistics.

Forever Luxe

Jul 19, 2025  on Shopify

worst app ever. will never recommend to my enemies too. if you ever want to get frustrated-- opt for their services. they are a team of helpless, unprofessional people. i have ended up wasting money and business due to them.

Minimal Lady Jewels

Jul 11, 2025  on Shopify

Very poor services for COD & prepaid shipment’s, no services provided for fake remarks by delivery agents. Just increase RTO due to no professionalism, cod remittances take upto 7 working days which is pathetic

ROOKIES

Nov 14, 2024  on Shopify

I've had an excellent experience with Ithink logistics and there client servicing team! Their dedication to providing top-notch service is truly commendable. Especially the new POC Ms. Avani has been outstanding, quick responding, cooperative, and always offering practical solutions. Their prompt responses and proactive approach make a real difference. Highly recommend their services!

Decao Forist

Nov 10, 2024  on Shopify

They also impose weight restrictions on new sellers without informing them in advance. After providing all my company's details.

Deco Design Gallery

Oct 22, 2024  on Shopify

IThink Logistic Quick Services LLP does not support new sellers. They disable accounts without any prior warning or communication. They also impose weight restrictions on new sellers without informing them in advance. After providing all my company's details, completing KYC, and paying ₹2000, they suddenly disabled my account one day without informing me. Though their dashboard is good and easy. Order sync is also smooth. Requesting you to refund the remaining balance in my account.

My Store

Sep 19, 2024  on Shopify

I really liked the service of iThink Fast service Solve the problem quickly Thank you pragati Mam And IThink Also

Muffynn

Sep 12, 2024  on Shopify

I would like to express my appreciation and gratitute for the services provided by your team. I am particularly grateful to Miss Kajol Korgaonkar, who guided me in a very easy and professional manner whenever I encountered any issues. Thank you for your time and efforts

Dabble PlayArt

Sep 12, 2024  on Shopify

Excellent Customer support Team with great backend support to have delivery shipped on time. Response time to solve Courier related issues is great. Friendly Staff and have a great attitude to solve issues with same day resolution. Happy with the communication of the support staff. Sales Team has helped us to get more benefits at a resonable rate and are open to connect us with 3rd party vendors to increase our business scope. Overall it has been a positive relationship with ITL who has always addressed our problems on time. special thanks to support staff Monica and Kajol who have been giving us exceptional backend support to have deliveries rectified.

Kuvar Jewels

Sep 12, 2024  on Shopify

Using ithink service since 3 years and my experience is great & All My parcels are taken care & Delivered on time!! All my queries gets resolved at same day Highly recommend everyone to use ithink service for better experience

soulworks.co

Sep 08, 2024  on Shopify

Kalpana at ITl Team is a backbone for not just her own company but more so for those she associates with. I can safely say.- Kalpana has been an integral part of the reasons why Soul Works has been able to scale up effortlessly with such a fanatic logistics relationship manager making!

PerfumeOilCorner.com

Sep 03, 2024  on Shopify

Happy to work here with a smooth and elegant support. very friendly platform and the customer support is also up to the mark. Their response is very helpful and the TEAM MANAGEMENT is also very good. I recommend others to use this app as it is very easy and help you to do the smart work.

Tyohar Store

Sep 03, 2024  on Shopify

We have been using Ithink for our multiple brands, and they’ve been efficient with our logistics. They have made the operations easy for us with prompt service. Overall recommended!

avantikacollection

Sep 02, 2024  on Shopify

I got in touch with ithink logistic before a month and I am happy with the service the company is providing and the main credit goes to the manager *Bhakti Darji*and her team.she and her team guided me in very easy manners whenever i found issues and their payment teams is so good which I liked and their panel is smooth to handle.I am really thankful to Bhakti Darji for her service and guidance

alankarsareecollection

Sep 02, 2024  on Shopify

It's a good company ,i am a seller from last 2 years ,the team is very helpfull ,to solve all the queries,& also my manger is also very helpfull manager bhakti

ikkatdesign

Sep 02, 2024  on Shopify

The company is good ,I am using from last 2 years ,the team is good always help me with my queries,I will advice to get connect with them & also the manger bhakti id very helpful

Alkaditya Creations

Aug 21, 2024  on Shopify

Pathetic service with zero responsibility and zero respect of the customer as well as business partner. Very disappointed

My Store

Jul 24, 2024  on Shopify

Kindly beware from selecting this company to be your shipping partner. They are all scammers and never provide you with an immediate resolution. They have a terrible support staff,( Sailee Raul and Sanehal Pandey).They sent one of their employees to measure a product at home, but they later claimed that the employee didn't know how to measure. Our product weight is 0.750 grams, but they said it was 1.50 kg, and he measured the products and our volumetric weight incorrectly. They just copy pasted the same answer till month and month. Even they falsely marked your return lost shipment as return delivered after one month of complaint and said to you that we can not provide POD as it is RTO delivery. So be careful and suggest that you not choose this company any way you have another better option in the market. This is my honest review that we faced. Worst customer service Experience ever. Their delivery partners don't handle products with care. Almost 70% of RTO products came and they can not provide any solution till the time. I believe that this logistics company is a huge scam. Their entire procedure is dishonest. Worst logistics firm I've ever seen. Nobody takes responsibility for seller or customer care. It's a zero-star review based on my worst-ever experience. Even the owners and managers are phony and incompetent. In this case, it is your obligation to deliver the package; they accept no liability for it. solely focused on profit (higher delivery costs than other). Only the positive things are spoken by the sales team before the courier leaves and no one answers calls. They keep generating money by posting fictitious comments on order status and occasionally returning shipments to sellers so they can charge both ways. No one is available to handle delayed shipping issues. In this all google good review are fake please do not prefer on google review. please do not prefer this company and very disappointed. This is my personal working experience with this company. Even I don't want to give them 1 star 0 is good for this fake company Thankyou

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