The multistore beta works fantastically and makes Intercom a fantastic option for ecom companies with many stores. However, I see options for improvement: - Displaying delivery address for an order details without requirement to go to Shopify - A more clear and legible product list in the order - Refunding and cancelling without having to leave Intercom - Creating new orders doesn't allow to enter or select address for the customer I think the UX side can be improved significantly but the functional side of importing data from multiple stores in the beta works without any bugs and glithches.

This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!

The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios. *If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.

The app itself is great and integrates nicely. We're huge fans. However, the latency of the app is the real shame and is why it doesn't get 5 stars. This is by far the slowest tag to load at over 2700 ms! This definitely needs to be improved.

We love intercom, is not cheap, but it works really wel if you want to cover your customer service across media.