Reviews: Intercom: AI Customer Service

Customer reviews: Intercom: AI Customer Service

Reviews (18)

Overall rating

4.4

5

10
4

6
3
2
1

6

What Merchants Think

The Intercom: AI Customer Service app receives mixed reviews from merchants, with appreciation for its seamless integration and the potential to enhance customer service. While the app integrates well with Shopify and provides a centralized communication hub, merchants have noted several areas for improvement, particularly in integration performance and functionality for e-commerce businesses.

Key Strengths

Easy and seamless installation and integration with Shopify.
Effective centralized platform for live chat and customer support communication.
Multistore beta provides excellent multistore data handling.
Enables customers to access order details directly, reducing inquiry volume.

Common Concerns

Significant slowdowns in website loading times after app installation.
Lacks advanced integration features needed for e-commerce operations.
Limited ability to customize without additional development work.
Poor data synchronization between Shopify and Intercom, issues with customer data importation.
Pricing considered expensive for retention of contact data.
Current app version listed as "Unsupported" within Shopify.

Final Thoughts

The Intercom: AI Customer Service app has potential to be a robust tool for enhancing customer service communication, particularly through its easy integration and centralized management features. However, its current limitations, particularly in performance speed and e-commerce-specific functionalities, have affected its reception. Addressing these issues could significantly enhance its value for merchants using Shopify.

meraki.

Oct 04, 2024 on Shopify

Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*

Walleu

Jul 29, 2024 on Shopify

Make the website super slow, and lack integration parameters. Please make it better for Shopify!

Flight Panels

May 21, 2024 on Shopify

Currently listed as 'Unsupported' within Shopify.

Pure Hearts International

May 06, 2017 on Shopify

App doesn't even successfully load/install/connect. I'm receiving an error message stating they are experiencing technical difficulties.

Hello Greenpeacookie Com

Jan 10, 2017 on Shopify

It does not work. The intercom people are very nice to continue extending my free trial but I have been waiting for over 2 months for this integration to be fixed. The existing customers in Shopify do not sync with the app. If you do not have Shopify premium, you cannot export a lot of the relevant information to be uploaded into intercom. That data such as user created date, etc. is the benefit of intercom, but we can't access any of it bc the integration doesn't work for previous customers.

Bariatricpal

Sep 28, 2016 on Shopify

We really wanted to use this app but it's a VERY POOR implementation. 1) It imports ALL Shopify accounts, even users that never visited or logged into our website. This is great for their pocket but not an accurate user count. We use 3rd party selling channels (like Amazon) and have those orders imported into Shopify. Intercom imports these @amazon.com accounts, even though they state they only count users as those that actually log into your website. 2) The Shopify customer and order data this app shows is pretty lame, compared to ZenDesk, ReAmaze or other helpdesks or live chat apps we've tested. It's raw data and you can't click on any of it. Intercom has some great solutions and I hope they actually read this review and put forward a more useful app for Shopify stores. This review isn't about their service, it's about their Shopify app.