Reviews: Interakt ‑ Sell on WhatsApp

Customer reviews: Interakt ‑ Sell on WhatsApp

Reviews (244)

Overall rating

4.3

5

35
4

8
3
2

1
1

10

What Merchants Think

Overall, merchants find "Interakt ‑ Sell on WhatsApp" to be a valuable tool for enhancing their WhatsApp marketing strategies. With features that help streamline communication and automation, many businesses benefit significantly from the app. However, feedback on customer support is mixed, with some users praising it while others highlight significant shortcomings.

Key Strengths

Effective automation features that save time and improve customer engagement.
Seamless integration with Shopify for enhanced order tracking and communication.
Improves recovery rates through abandoned cart reminders.
Bulk campaign features that facilitate quick customer outreach.
User-friendly interface and straightforward setup process.

Common Concerns

Poor customer support, with reports of unresolved tickets and dismissive assistance.
Issues with app reliability and stability, including bugs and disconnection problems.
Concerns about data privacy and unauthorized data sharing.
Lack of timely notifications and communication regarding charges or refunds.
Complexities in setup and configuration, particularly for less tech-savvy users.

Final Thoughts

"Interakt ‑ Sell on WhatsApp" is well-received for its robust marketing and automation capabilities, which greatly benefit businesses in engaging with customers via WhatsApp. Despite these strengths, the app's reputation is marred by inadequate customer support and technical issues, which need addressing to improve overall user satisfaction.

FSJ

Jun 27, 2025 on Shopify

had a great experience , query was handled nicely and resolved too at the same time.

Malhotra's Indian Heritage

May 27, 2025 on Shopify

Bullion

May 22, 2025 on Shopify

very helpful application for ecommerce

TaMiMi Projects

May 19, 2025 on Shopify

TaMiMiProjects.com team are truly impressed by the level of service provided by Interakt - Sell on WhatsApp team (Specially Udisha). The support team is incredibly responsive, knowledgeable, and always goes above and beyond to assist us with any questions or issues. Their cooperation is seamless, and they consistently deliver solutions quickly and effectively. It's rare to find such dedication and professionalism in a service provider. Thank you for helping us elevate our store experience—your support is invaluable! Highly recommended!

Esme by Zipit

Aug 12, 2024 on Shopify

Easy to use. Support staff is very helpful in the integration process.

Imam Carpet Co

Aug 11, 2024 on Shopify

Great app to keep your existing customers connected and better than email marketing.

Zalemart

Aug 11, 2024 on Shopify

Great app, would like to see support for WhatsApp Variants such as sizes and colours soon.

Purearth India

Apr 05, 2024 on Shopify

Easy to use , app is user friendly will recommend to everyone. The functions are quite easy to understand

Wildly Pure India

Apr 04, 2024 on Shopify

Working with them for the past year, good experience

Hiranya

Mar 28, 2024 on Shopify

THE MAMA KLUB®

Mar 27, 2024 on Shopify

The automated campaigns work well. Team was quick enough to help with automation part.

bullionknot

Mar 27, 2024 on Shopify

Very nice, its easy to use and team also cooperative but issue is didn't provide dedicated account manger.

ShuShu Babies

Jan 19, 2024 on Shopify

We have been using Interakt for few months now. The automation and catalog feature works well, still hoping for more automation features though. Overall serves the purpose!

ROYALEWAY

Jan 18, 2024 on Shopify

We have just started using Interakt with Shopify integration. We are getting a good support and the apps does have all the required features. Thanks

Vastranand

Jan 18, 2024 on Shopify

App is working as I want. Just perfect for marketing & catalog setup. Support team is available for setup into my shopify store. Had a great experience. Thank you