This app provides very poor customer support. They closed my ticket without any discussion or resolution, which shows a lack of professionalism. Instead of actually solving issues, they simply mark tickets as resolved. Other merchants should be aware that if you face any problem, don’t expect timely or genuine assistance from their team. Very disappointing experience – not recommended.

I had a very disappointing experience with Interakt. After paying $35, I was never able to properly use the app despite following all the steps. I reached out to support several times and eventually got on a call with a member of the support team. Unfortunately, the call was unhelpful and quite rude. I was told that there was a “knowledge gap” on my side and that “we are moving in circles,” which felt very dismissive instead of solution-oriented. Despite the app not working for me, I was also told that a refund would not be possible due to company policy. Overall, this has been one of the most frustrating Shopify apps I’ve tried, and I would not recommend it.

worst customer support ever, tried connecting with them but they've created a smart bot on Interakt dashboard to fool us, they always just say we'll call back, agent will contact you, but no, I haven't received any calls or email in the last 15 days. I tried to reach them, but had no luck. Hope you guys will be aware before installing this app.

App is good....too many bugs....gets disconnected...but customer support and onboarding team is very poor in interaktion...they think that we new clients are experts and will do everything by ourselves...for name sake they are account onboarding specialist but not helpful at all....very poor experience...I paid for 1 year...before payment they called me 10 times...after payment I called them 10 times...they replied 1 time...saying Do it yourself Shopify and CRM dont work together...Was assigned an account manager Mr Ashwak who is not helpful and is pointless to have such people as support team. they dont care Sales team is only promising on Sales...and soon after you pay, they divert you to other departments

Basic whatsapp messaging functionality itself wont work 50% of the time. Facing issues raised multiple tickets but no support from customer care.

Upped charges with no notification, app and website never gave me a single notification and therefore all the money I spent was a waste. Continued to charge me even while I was in touch with them regarding this issue and refused to refund. Scam of a company and 0 customer service.

They are leaking and selling data to other brands in same category. We have first hand experience this post installation of the application.

System is very weak .get hacked many times which lead to whatsapp diablitily. worst app ever

No customer service at all. its been 10days and still it doesn't sync fully. You can not contact customer support because there is no such option. only option is automated chat which gives useless help article links.

very difficult to configure and not supportive at all very slow costmer service