What Merchants Think

Overall, merchants find "Interakt ‑ Sell on WhatsApp" to be a valuable tool for enhancing their WhatsApp marketing strategies. With features that help streamline communication and automation, many businesses benefit significantly from the app. However, feedback on customer support is mixed, with some users praising it while others highlight significant shortcomings.

Key Strengths

• Effective automation features that save time and improve customer engagement.
• Seamless integration with Shopify for enhanced order tracking and communication.
• Improves recovery rates through abandoned cart reminders.
• Bulk campaign features that facilitate quick customer outreach.
• User-friendly interface and straightforward setup process.

Common Concerns

• Poor customer support, with reports of unresolved tickets and dismissive assistance.
• Issues with app reliability and stability, including bugs and disconnection problems.
• Concerns about data privacy and unauthorized data sharing.
• Lack of timely notifications and communication regarding charges or refunds.
• Complexities in setup and configuration, particularly for less tech-savvy users.

Final Thoughts

"Interakt ‑ Sell on WhatsApp" is well-received for its robust marketing and automation capabilities, which greatly benefit businesses in engaging with customers via WhatsApp. Despite these strengths, the app's reputation is marred by inadequate customer support and technical issues, which need addressing to improve overall user satisfaction.