The pathetic part is poor support team. Response is very very slow. Sometimes after lot of follow up, somebody replies that also for the shake of giving response, not to resolve any problem

I have just installed the app, yet to start using it, but the team helped me well to set up. Mr. Rajan helped me a lot to set it up and he made it easy for me. Thank you

Once you take the plan, nobody will support you to set up the account. During taking payment , people will come and take the payment first via shopify subscription and do false commitment that their team will immediately contact us and set up the required things. But actually nothing happens like that. Its a cheating

I don't understand why I have to delete the WhatsApp Business account from my phone number in order to link it with you? What is the reason?

They do work but according their own time. The support is so delay and not that on time. But as I say they work and help the merchants but not on time.

Honestly, one of the best platforms I’ve ever used! The support team is super fast in responding and explains everything clearly step by step. The platform itself is very easy to use and well organized — even for first-time users. It really helped us manage customer communication in a professional and seamless way, especially with automated WhatsApp messages I highly recommend it to anyone looking for a smart, reliable, and fast system that makes the customer experience much better.

the UI has become better and is intuitive for businesses and brands alike. would really recommend to give it a go.

I connected Interakt to my shopify store 2 months back and my experience so far has been flawless. The interface is quite simple and easy to navigate and set up by myself and whenever i have any questions, the support team (Pranali Kamble) have been amazingly efficient in their help. The team has been patient and gone out of their way to explain features that I did not even realize that i needed. Thank you. Keep up the great work.

Interakt has been a game-changer for Tahiliya! It’s the most affordable and efficient WhatsApp marketing tool we’ve used. They’re always quick to launch new features matching top competitors. Plus, their customer support team is amazing — super responsive with fast replies and resolutions. Truly reliable and great value for money!

Using Interakt has been a game changer for our business! It’s helped us communicate with our clients in a much more professional and organized way. The platform made it easy to manage conversations, follow up efficiently, and ultimately increase our sales. Highly recommended for any business looking to improve customer engagement and grow faster!

We’ve had an exceptional experience with Interakt. Satvinder (Sakshi) provided full, hands-on support—patiently explained every workflow, trained our team thoroughly, and ensured smooth implementation. Her proactive guidance saved us time and helped us unlock real value from the product. Huge thanks to Sakshi and Team Interakt. Please keep Sakshi as our point of contact—together, we can keep scaling and growing.

Super energy by Siddharth Bhatia. Loved Interakt. Have been using it since more than 2 years now. Its great!

Great app!! Helped a lot with my WhatsApp marketing. Be it automation or marketing campaign, the app does it all. The support team is amazing. Highly recommended!!

Had a long help support with Nishant, he was very patient in explaining everything and helping me solve all pending issues. Thanks

This app provides very poor customer support. They closed my ticket without any discussion or resolution, which shows a lack of professionalism. Instead of actually solving issues, they simply mark tickets as resolved. Other merchants should be aware that if you face any problem, don’t expect timely or genuine assistance from their team. Very disappointing experience – not recommended.

We at Supersox have been using Interakt – WhatsApp Marketing and it has made a huge difference in how we connect with our customers. Abandoned cart reminders have improved our recovery rate. COD order confirmation on WhatsApp reduced returns significantly. Bulk campaign feature helps us reach customers instantly for new launches & offers. Shared team inbox keeps all customer conversations well-organized. The automation features save us time, and our customers appreciate the quick updates and personalized communication. Highly recommend this app for any Shopify store looking to grow sales through WhatsApp.

Interakt is a great WhatsApp tool for Shopify users. The automation, and support features are all on point!

Great app for WhatsApp marketing! Easy to use, helps with order updates & broadcasts, and the support team is very responsive.

I had a very disappointing experience with Interakt. After paying $35, I was never able to properly use the app despite following all the steps. I reached out to support several times and eventually got on a call with a member of the support team. Unfortunately, the call was unhelpful and quite rude. I was told that there was a “knowledge gap” on my side and that “we are moving in circles,” which felt very dismissive instead of solution-oriented. Despite the app not working for me, I was also told that a refund would not be possible due to company policy. Overall, this has been one of the most frustrating Shopify apps I’ve tried, and I would not recommend it.

worst customer support ever, tried connecting with them but they've created a smart bot on Interakt dashboard to fool us, they always just say we'll call back, agent will contact you, but no, I haven't received any calls or email in the last 15 days. I tried to reach them, but had no luck. Hope you guys will be aware before installing this app.