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Customer reviews: Interakt ‑ WhatsApp Marketing

Develop by Shopify

Reviews (170)

Overall rating
4

What Merchants Think

Merchants generally find the "Interakt ‑ WhatsApp Marketing" app to be a useful tool for enhancing their WhatsApp marketing and automation capabilities. Many appreciate its seamless integration with Shopify and easy-to-use features, which have positively impacted their ROI and customer engagement. However, concerns about customer support and service reliability have been raised frequently.

Key Strengths

  • Seamless integration with Shopify and WhatsApp
  • Effective automation of marketing campaigns and customer communications
  • User-friendly interface and easy setup
  • Affordable pricing plans
  • Positive support experiences with specific team members
  • Helps in recovering abandoned carts and improving conversions

Common Concerns

  • Poor and inconsistent customer support
  • Billing issues, including charges after service cancellation
  • Occasional bugs and technical difficulties
  • Steep learning curve and lack of intuitive user interface for some users
  • Limited contact options and slow response from the support team

Final Thoughts

While "Interakt ‑ WhatsApp Marketing" provides valuable tools for automating WhatsApp communications and can be a cost-effective addition for Shopify users, its customer support gaps and billing grievances mar the overall user experience. Despite these challenges, many merchants continue to find it beneficial for improving their marketing strategy and operational efficiency. Its continued development and improvement in support services could significantly enhance its reputation and user satisfaction.

Robocraze

Oct 06, 2025  on Shopify

Good experience with Interakt. Highly recommended!

Goyani

Sep 26, 2025  on Shopify

Big shout-out to Satvinder (Sakshi) from Interakt! She helped us end-to-end, taught us everything so clearly, and supported us at every step. Thank you Sakshi & Team Interakt—please keep Sakshi with our account so both sides can keep growing together.

Flout

Sep 23, 2025  on Shopify

The entire team at interakt is really helpful and supportive . recommeded for your business

Frankshop

Sep 18, 2025  on Shopify

Very good support from interkat team, I am using multiple account and happy with that

NIYARA India

Sep 18, 2025  on Shopify

Very helpful and in-depth training by Nishant from Interakt.

Pro Sports

Sep 17, 2025  on Shopify

I have been using Interakt for a long time now!! The app is so useful and have helped increase my ROI with a lot of automations and marketing campaigns. The support team is the best, worked with Nash and Siddharth. And the best part! Their pricing plan is sooo affordable. Highly recommended!!

Astroe Book

Sep 13, 2025  on Shopify

bahot achha service he achhe se halp kiya custumer care walo ne bhi

Supersox

Sep 09, 2025  on Shopify

Interakt – Sell on WhatsApp has been a seamless addition to our Shopify store at Supersox. Setting it up was quick, and syncing our product catalog to WhatsApp was effortless. One-click catalog sharing makes it easy to promote products. Customers can directly add items to their carts from WhatsApp. Helps us recover abandoned carts and improve conversions. Simple and effective way to turn WhatsApp inquiries into sales. This app has made our WhatsApp channel a powerful sales tool. It’s user-friendly, reliable, and has helped us engage better with our customers. Definitely recommend it!

Gownwala

Aug 30, 2025  on Shopify

Great app for WhatsApp marketing! Easy to use, helps with order updates & broadcasts, and the support team is very responsive.

Vismaya Ethnicity

Aug 25, 2025  on Shopify

Great Customer Support , Nice App

Ultimate You

Aug 20, 2025  on Shopify

Good application for the Whatsapp marketing and their Customer support was top notch

Poshan Skincare

Aug 19, 2025  on Shopify

Spirit Animal

Aug 18, 2025  on Shopify

Quite nice and very supportive customer care department.

Proads Professional

Aug 07, 2025  on Shopify

As a Shopify store owner, Interakt has been super helpful in managing all our WhatsApp updates—order confirmations, shipping updates, and more are now fully automated!”

Rishtpusht

Jul 25, 2025  on Shopify

Interakt integrates seamlessly with Shopify and WhatsApp. We’ve recovered more abandoned carts and improved customer engagement.

Shudh Online

Jul 21, 2025  on Shopify

It is a very useful platform for WhatsApp communication. Automation works well and good support as well.

Swaraas

Jul 17, 2025  on Shopify

We have been using Interakt for few months. This platfrom has served us well with WhatsApp and now Instagram automations too!

Rclub

Jul 11, 2025  on Shopify

We have been using Interakt for quite some time, and the automated campaigns and other features work as expected. Quite a useful platform for WhatsApp communication.

Lubov

Jul 08, 2025  on Shopify

Very helpful application for WhatsApp. Especially commerce and automation features

FSJ

Jun 27, 2025  on Shopify

had a great experience , query was handled nicely and resolved too at the same time.

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