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Customer reviews: Interakt ‑ WhatsApp Marketing

Develop by Shopify

Reviews (187)

Overall rating
4.1

What Merchants Think

Merchants generally find the "Interakt ‑ WhatsApp Marketing" app to be a useful tool for enhancing their WhatsApp marketing and automation capabilities. Many appreciate its seamless integration with Shopify and easy-to-use features, which have positively impacted their ROI and customer engagement. However, concerns about customer support and service reliability have been raised frequently.

Key Strengths

  • Seamless integration with Shopify and WhatsApp
  • Effective automation of marketing campaigns and customer communications
  • User-friendly interface and easy setup
  • Affordable pricing plans
  • Positive support experiences with specific team members
  • Helps in recovering abandoned carts and improving conversions

Common Concerns

  • Poor and inconsistent customer support
  • Billing issues, including charges after service cancellation
  • Occasional bugs and technical difficulties
  • Steep learning curve and lack of intuitive user interface for some users
  • Limited contact options and slow response from the support team

Final Thoughts

While "Interakt ‑ WhatsApp Marketing" provides valuable tools for automating WhatsApp communications and can be a cost-effective addition for Shopify users, its customer support gaps and billing grievances mar the overall user experience. Despite these challenges, many merchants continue to find it beneficial for improving their marketing strategy and operational efficiency. Its continued development and improvement in support services could significantly enhance its reputation and user satisfaction.

Jab Marji

Dec 14, 2025  on Shopify

Very disappointing experience with Interakt. Our paid subscription was suddenly ended, despite being active on Shopify. As a result, all WhatsApp campaigns stopped, causing direct business and revenue loss. We have been continuously following up for the last 3 days, but there has been no proper support, no resolution, and no accountability from their team. Only generic responses, no action. For a business that depends on WhatsApp automation, this kind of downtime and lack of support is unacceptable. Paying customers should not be left stranded like this. Would not recommend Interakt to serious D2C businesses unless they improve support response time, escalation handling, and reliability. We are shifting to BotPenguine.

Roopkriti Collections

Dec 11, 2025  on Shopify

I would like to appreciate the Interakt team for their exceptional support and reliable WhatsApp API services. Their prompt assistance and smooth integration have truly helped streamline my business communication. The platform is user-friendly, efficient, and has contributed greatly to improving our customer engagement. Thank you, Interakt, for your consistent support and for helping us grow our business.

All Stop Trading New

Dec 09, 2025  on Shopify

Interakt has been an amazing tool for managing our WhatsApp customer communication! The platform is super easy to use, and the automation features have helped us save so much time. I especially love the quick replies, broadcast options, and their customer support team is also very responsive and helpful whenever we need guidance. Overall, Interakt has really improved the way we connect with our customers. Highly recommended!

Jab Marji

Dec 08, 2025  on Shopify

Interakt WhatsApp Sell has completely streamlined our D2C communication. As a founder, I’ve tested multiple tools, but Interakt stands out for its fast setup, clean UI, reliable delivery rates, and deep Shopify integration. Automated flows, abandoned cart recovery, and broadcast campaigns have directly improved our conversion rate and repeat orders. Strongly recommended for any brand that wants to scale on WhatsApp without hiring a big team.

Orange Espresso

Dec 04, 2025  on Shopify

Good customer service

Siddiqui's Olive Oil

Nov 12, 2025  on Shopify

Best app for whatsapp marketing

Blush Mango

Nov 11, 2025  on Shopify

Interakt team cleared all my doubts, Thank you for the support

VIALA

Nov 05, 2025  on Shopify

Really amazing service. Nice customer support. so helping and guiding.

Albayan Perfumes

Nov 05, 2025  on Shopify

Honestly, one of the best platforms I’ve ever used! The support team is super fast in responding and explains everything clearly step by step. The platform itself is very easy to use and well organized — even for first-time users. It really helped us manage customer communication in a professional and seamless way, especially with automated WhatsApp messages I highly recommend it to anyone looking for a smart, reliable, and fast system that makes the customer experience much better.

Anantaya

Nov 03, 2025  on Shopify

the UI has become better and is intuitive for businesses and brands alike. would really recommend to give it a go.

Deer Club

Oct 30, 2025  on Shopify

We have been interakt for the last one year independently and now the shift to shopify has been seamless.All our data was transferred without any loss and easily.

Tahiliya

Oct 30, 2025  on Shopify

Interakt has been a game-changer for Tahiliya! It’s the most affordable and efficient WhatsApp marketing tool we’ve used. They’re always quick to launch new features matching top competitors. Plus, their customer support team is amazing — super responsive with fast replies and resolutions. Truly reliable and great value for money!

Akriti By Ritika

Oct 28, 2025  on Shopify

The automation features and WhatsApp integration have made our processes much more efficient, allowing us to focus on what really matters: building stronger relationships with our clients. As a result, we’ve seen a noticeable increase in our sales and a more professional image overall.

Robocraze

Oct 06, 2025  on Shopify

Good experience with Interakt. Highly recommended!

Goyani

Sep 26, 2025  on Shopify

Big shout-out to Satvinder (Sakshi) from Interakt! She helped us end-to-end, taught us everything so clearly, and supported us at every step. Thank you Sakshi & Team Interakt—please keep Sakshi with our account so both sides can keep growing together.

Flout

Sep 23, 2025  on Shopify

The entire team at interakt is really helpful and supportive . recommeded for your business

Frankshop

Sep 18, 2025  on Shopify

Very good support from interkat team, I am using multiple account and happy with that

NIYARA India

Sep 18, 2025  on Shopify

Very helpful and in-depth training by Nishant from Interakt.

Pro Sports

Sep 17, 2025  on Shopify

I have been using Interakt for a long time now!! The app is so useful and have helped increase my ROI with a lot of automations and marketing campaigns. The support team is the best, worked with Nash and Siddharth. And the best part! Their pricing plan is sooo affordable. Highly recommended!!

Astroe Book

Sep 13, 2025  on Shopify

bahot achha service he achhe se halp kiya custumer care walo ne bhi

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