Reviews: Interakt ‑ WhatsApp Marketing

Customer reviews: Interakt ‑ WhatsApp Marketing

Reviews (170)

Overall rating

5

40
4

9
3

1
2
1

19

What Merchants Think

Merchants generally find the "Interakt ‑ WhatsApp Marketing" app to be a useful tool for enhancing their WhatsApp marketing and automation capabilities. Many appreciate its seamless integration with Shopify and easy-to-use features, which have positively impacted their ROI and customer engagement. However, concerns about customer support and service reliability have been raised frequently.

Key Strengths

Seamless integration with Shopify and WhatsApp
Effective automation of marketing campaigns and customer communications
User-friendly interface and easy setup
Affordable pricing plans
Positive support experiences with specific team members
Helps in recovering abandoned carts and improving conversions

Common Concerns

Poor and inconsistent customer support
Billing issues, including charges after service cancellation
Occasional bugs and technical difficulties
Steep learning curve and lack of intuitive user interface for some users
Limited contact options and slow response from the support team

Final Thoughts

While "Interakt ‑ WhatsApp Marketing" provides valuable tools for automating WhatsApp communications and can be a cost-effective addition for Shopify users, its customer support gaps and billing grievances mar the overall user experience. Despite these challenges, many merchants continue to find it beneficial for improving their marketing strategy and operational efficiency. Its continued development and improvement in support services could significantly enhance its reputation and user satisfaction.

Thenga

Oct 09, 2025 on Shopify

We have been using Interakt for around a year now and found it to be a good tool for WhatsApp marketing. The integration and campaign features work well and are easy to use. Though the platform still has room for improvement to make it more user-friendly, we understand it’s in a developing stage and expect it to become even better in the future. The only major concern is the delay and lack of clarity in support responses. While some team members are helpful, the support team overall needs to be more knowledgeable about Interakt’s features to guide users effectively. Apart from that, everything else is good — we’re happy to use a platform proudly made in India.

Acmetech.in

Sep 26, 2025 on Shopify

application is good support should not live...

Happyware - Everything Home Bar

Sep 18, 2025 on Shopify

Super energy by Siddharth Bhatia. Loved Interakt. Have been using it since more than 2 years now. Its great!

KSAMA

Sep 08, 2025 on Shopify

Interakt is a great WhatsApp tool for Shopify users. The automation, and support features are all on point!

BhavaEarth

Aug 21, 2025 on Shopify

Interakt integrates well with Shopify for WhatsApp campaigns.

Shop Anchor

Aug 11, 2025 on Shopify

Interakt works well and has some useful automation and catalog features for WhatsApp. However, they must improve on their support.

Website

Jul 31, 2025 on Shopify

good staff . good service .

Radheflutes

Jul 11, 2025 on Shopify

Interakt Platform is good for automated campaigns and seamless catalog integration. However, one piece of feedback: there is no option to filter customers who have clicked a button in the welcome message.

love craft gift

Mar 28, 2024 on Shopify

The best tool to automate the retargeting and confirmation process. It is very easy to set up and work with a large team. Integration is easy and quick with the available apps. The only issue I am facing is fewer contact options with the team in case of any technical help and less availability to integrate with other tools available for marketing like payment gateways, checkout pages etc.