Desde o começo da parceria, temos tido dificuldades para termos todos os processos redondos na Insider. Passamos meses discutindo limitações da API da Shopify no envio de dados, sendo que esse é o tipo de problema de quem desenvolve o app, não do cliente. Em outros assuntos que surgem, eventualmente alguém do suporte me pergunta sobre como enviamos dados para a Insider, e tenho que lembrá-los que não desenvolvemos a integração, mas que usamos o app da própria Insider, eles é quem precisam saber como o app funciona. Talvez meu e-commerce possua volume de dados maior do que o esperado pela Insider na comunicação através do app, mas de novo - essas questões precisam ser resolvidas pelo time de desenvolvimento da Insider, por quem fez o app.

La integración de nuestros sitios web con Insider nos ha traído importantes mejoras en el engagement y un incremento notable en las conversiones. Insider integra diversos elementos visuales que fortalecen la experiencia del usuario, como plantillas web, recordatorios de carrito abandonado, formularios de registro al newsletter y un sistema de envío de emails sencillo e intuitivo. Además, su equipo se mantiene siempre atento y disponible para cubrir cualquier necesidad.

When we started working Insider, there was no CRM and Martech strategy for us. All the channels were disconnected and were working isolated from each other. By using Insider, we managed to integrate all the channels in one platform that centralizes every event/interaction with the digital assets of our brand. We are using Insider’s Email, WhatsApp, SMS, On-site, Web Push, SmartReco, MindBehind, and Architect. We’ve connected the WhatsApp marketing campaigns with our Chatbot + HelpDesk tool to bring a better service experience through this channel. The team was also super supportive through the Onboarding process, with a dedicated team assisting. Insider’s third-party integration capabilities are also pretty good. And beyond that, we also get dedicated support from CSM & OXT teams.

Tive uma ótima experiência na integração entre Insider e Shopify. Facilidade na integração, suporte local e material educacional de apoio ajudam muito no dia a dia. Estou muito satisfeita.

A nossa experiência com a plataforma é excepcional. É de fácil usabilidade e o suporte técnico local é ágil e funciona muito bem. Além de serem super abertos à sugestões de desenvolvimentos de produtos.

We moved from a CRM with basic marketing capabilities to Insider to unlock the true potential of our user data. Thanks to their native Shopify integration, we’ve been able to connect and activate user interactions across channels with ease. With powerful tools like Architect, WhatsApp, and Web Suite, we’re now running automated, personalized journeys that drive real results. We've achieved over 10X ROI, seamlessly integrated our online and offline data, and now segment users by custom attributes to target them more effectively. Insider has truly transformed our cross-channel marketing game.

Estamos satisfeitos com os resultados que a plataforma está nos trazendo! Aumentamos nossa receita incremental em uma % significativa! Os Serviços de CRM e CRO são ótimos e com uma visão avançada de mercado!

We are so pleased with the results of using Insider so far. Insider has helped to improve our customer engagement and conversion for both BUA and in promotional periods. It is a super easy platform to use and the team are very helpful in trouble shooting any issues that may occur when creating campaigns.

The Insider app makes integration easy and seamless, allowing us to connect all our Shopify stores in just minutes. It’s truly plug-and-play—within no time, we had all our customer data, custom attributes, and properties readily available in Insider. Highly recommend this app for anyone looking to get up and running with Insider quickly and efficiently.

We use Insider’s website template options, Insta stories templates and site search solutions quite a lot. These solutions have given our website a new look that provides an eye catchy and interactive feel. This has helped generate more conversions with easier product discovery. The CSMs are also very supportive in guiding us through campaign creation, setup and activation stages.