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Customer reviews: Insider

Develop by Insider

Reviews (13)

Overall rating
4.9

What Merchants Think

Merchants consistently praise the "Insider" app for its seamless integration capabilities and user-friendly interface. It effectively supports businesses in personalizing customer experiences, enhancing digital marketing strategies, and driving conversions through its diverse features. The dedicated customer support team is also highlighted as a significant advantage, aiding merchants through setup and ongoing app utilization.

Key Strengths

  • Seamless and fast integration with Shopify and other platforms
  • Comprehensive set of tools for personalized marketing and automation
  • Supportive and responsive customer service team
  • Robust campaign creation and tracking features
  • Easy-to-use segmentation filters and templates

Common Concerns

  • Initial setup, certificates, and design may not be user-friendly for all
  • Some users experience a learning curve with campaign and tool utilization

Final Thoughts

The "Insider" app is highly regarded for its exceptional integration and marketing capabilities, making it a favored choice for enhancing e-commerce platforms. While it presents a few initial challenges, its strengths in driving engagement and sales outweigh these, leading to a generally positive reception among merchants looking to optimize their online operations.

MCoBeauty

Mar 06, 2025  on Shopify

We are so pleased with the results of using Insider so far. Insider has helped to improve our customer engagement and conversion for both BUA and in promotional periods. It is a super easy platform to use and the team are very helpful in trouble shooting any issues that may occur when creating campaigns.

EHPlabs Australia

Dec 04, 2024  on Shopify

The Insider app makes integration easy and seamless, allowing us to connect all our Shopify stores in just minutes. It’s truly plug-and-play—within no time, we had all our customer data, custom attributes, and properties readily available in Insider. Highly recommend this app for anyone looking to get up and running with Insider quickly and efficiently.

Eveshop Dev

Dec 01, 2024  on Shopify

We use Insider’s website template options, Insta stories templates and site search solutions quite a lot. These solutions have given our website a new look that provides an eye catchy and interactive feel. This has helped generate more conversions with easier product discovery. The CSMs are also very supportive in guiding us through campaign creation, setup and activation stages.

ebebek

Nov 17, 2024  on Shopify

We use Insider products as marketing automation in all of our ebebek processes. We preferred Shopify for our global operations. Thanks to the Insider application, we made a very fast integration. We also use Insider products to provide a personalized experience on our global sites. The product we have been working with for 12 years has a lot of options for digital marketers. We recommend Shopify users with Insider products that can support their business as they grow.

Avo eShop

Oct 03, 2024  on Shopify

We managed to integrate our website and insurance products portfolio effortlessly with Shopify. The integration was fast and the team was supportive throughout the process. With Insider, we’ve built a good customer engagement model that ties website campaigns with web push, which brings more traffic back to our website, along with email campaigns. We generate upto $4000 from Insider’s web campaigns in a month - helping us observe a solid ROI.

iStudio Online Store

Jul 08, 2024  on Shopify

Easy integration with Shopify, we can glow up with Smart recommender that helps us to increase basket size, and good customer support during the onboarding even after launch.

Petrol Industries B.V.

Apr 19, 2024  on Shopify

Easy integration and practical use-cases which you can immediately implement to your webshop. Good customer support during the onboarding phase, this really helped to speed up the process.

Pattern Beauty

Mar 25, 2024  on Shopify

In the realm of e-commerce AI tools, Insider stands out with its unparalleled capabilities and effortless user experience. Integration is a breeze, requiring no developer support, and the personalized onboarding process, guided by professionals like Fulya, ensures a seamless transition into harnessing Insider's robust catalog that will optimize user journeys, boost retention rates, and maximize revenue. For those in search of a powerful yet user-friendly e-commerce AI solution, Insider stands out as the clear choice, offering unmatched value in a competitive market.

Wilson

Mar 25, 2024  on Shopify

Es una app muy completa sin embargo el momento de la instalación, certificados y los primeros diseños no son muy amigables. Si nos cuesta trabajo finalizar procesos, aprender campañas y herramientas. Estamos en el camino de la hiper personalización y la seguiremos ejecutando por el momento.

GODIVA EU

Mar 19, 2024  on Shopify

We integrated all customer data with the one-click integration. The service worker for web push native opt-in was automatically connected thanks to the plug-in without any extra effort. The OOTB segmentation filters are really easy to use and can be tailored to all of our business needs. We can upload our in-house segments or use the existing filters to create the campaign segment in under 5 minutes.

mybacs

Mar 18, 2024  on Shopify

I can only say good things about Insider. We weren't happy with our previous tool and after weeks of search we came across Insider and we couldn't be happier. Their team is really helpful and willing to support our fast growing company. We are really excited to keep this partnership!

WWF Market Shop

Feb 05, 2024  on Shopify

Insider is a game-changer. App integration took <5 mins. Customer support never lets us down. Shout out to Oliver. We use Insider for web personalization, sms, email and omnichannel marketing. We did segmented campaigns. Literally in the first 90 days or so our CVR uplift was like 20%. The campaign templates are a lifesaver. The journey orchestrator is very easy to use once you get the hang of it. We’re also exploring WhatsApp. Let’s see how that goes for our customers.

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