Reviews: ShipGuard: Shipping Protection

Customer reviews: ShipGuard: Shipping Protection

Reviews (12)

Overall rating

4.5

5

13
4
3
2
1

4

What Merchants Think

"ShipGuard: Shipping Protection" has received mixed reviews from merchants. Many appreciate its seamless integration with Shopify, ease of use, and the benefits of offering digital insurance at checkout. However, some users report persistent technical issues and slow support response times, impacting their overall experience with the app.

Key Strengths

Simple and easy to use interface.
Quick setup and seamless Shopify integration.
Flexible options for excluding specific products from protection.
Reduced chargebacks and increased customer confidence.
Automated processes for handling damaged or lost shipments.
Responsive and helpful customer service (when available).

Common Concerns

Technical issues such as incorrect analytics and automatic removal of custom tags.
Slow support response and resolution times.
App setup problems leading to incorrect cart total calculations.
Poor quality assurance with changes made without merchant consent.

Final Thoughts

While "ShipGuard: Shipping Protection" offers useful features that enhance checkout processes and customer satisfaction, consistency in performance and support remains a challenge. Merchants seeking reliable shipping protection solutions might find ShipGuard helpful, provided the technical issues are addressed promptly.

Blacinshop

Oct 24, 2025 on Shopify

good app

Elycura

Aug 21, 2025 on Shopify

This app is a keeper! The app is simple and super easy to use—no fuss, just quick, effective functionality. Even better, customer service responds lightning-fast. Had a small issue, reached out, and got a helpful reply in minutes. Highly recommend!

LOVIE

Aug 09, 2025 on Shopify

Support team was quick and helped me customize the widget.

MicroAvionics

Aug 09, 2025 on Shopify

Great APP and after a few days I've created an amount of revenue. I have used their tech support and they seem very good. Sign of a good team and hopefully I will be able to use more of their services.

Bayyah Shop

Jul 12, 2025 on Shopify

ShipGuard integrates flawlessly with our Shopify checkout. Setup was quick, and we love how we can exclude specific products or variants from the protection. The interface is user-friendly, and the flexibility in managing digital insurance status is a huge plus. Great app and support!

A1 Outdoor Power

May 14, 2025 on Shopify

A must-have app for every Shopify store. ShipGuard’s digital insurance fulfillment and flexible statuses give us full control over our order protection. We’ve seen fewer chargebacks and more trust from our customers.

A1 Outdoor Power

May 10, 2025 on Shopify

We love how easy ShipGuard is to use! Setting exclusions for specific items in our catalog was simple, and our customers appreciate the added protection at checkout. It’s definitely improved our post-purchase experience.

Franklin Equipment Sales

May 10, 2025 on Shopify

Northshore Power Equipment, LLC.

May 10, 2025 on Shopify

ShipGuard made it easy for us to offer shipping insurance without dealing with third parties. The Shopify checkout integration is smooth, and the app runs in the background without any issues. Highly recommend!

Bobcat® of Parry Sound

May 10, 2025 on Shopify

This app saved us so much time and money! ShipGuard integrates perfectly with our store and automates the entire process of handling damaged or lost shipments. Our support tickets have decreased, and customer satisfaction has gone up.

Stihl Battery Power

May 09, 2025 on Shopify

ShipGuard has been a game-changer for our business. Being able to offer customizable shipping protection at checkout has boosted customer confidence and reduced disputes. The claims management system is super intuitive—we processed a refund in just minutes!

OCDiesel

Apr 04, 2025 on Shopify

Product exclusions, easy setup, awesome support staff.

Orgacia

Mar 03, 2025 on Shopify

I previously had problems with the app setup, but the support team contacted me and resolved my issues. The app's user interface is quite clean and user-friendly.