Reviews: ShipGuard: Shipping Protection

Customer reviews: ShipGuard: Shipping Protection

Reviews (12)

Overall rating

4.5

5

13
4
3
2
1

4

What Merchants Think

"ShipGuard: Shipping Protection" has received mixed reviews from merchants. Many appreciate its seamless integration with Shopify, ease of use, and the benefits of offering digital insurance at checkout. However, some users report persistent technical issues and slow support response times, impacting their overall experience with the app.

Key Strengths

Simple and easy to use interface.
Quick setup and seamless Shopify integration.
Flexible options for excluding specific products from protection.
Reduced chargebacks and increased customer confidence.
Automated processes for handling damaged or lost shipments.
Responsive and helpful customer service (when available).

Common Concerns

Technical issues such as incorrect analytics and automatic removal of custom tags.
Slow support response and resolution times.
App setup problems leading to incorrect cart total calculations.
Poor quality assurance with changes made without merchant consent.

Final Thoughts

While "ShipGuard: Shipping Protection" offers useful features that enhance checkout processes and customer satisfaction, consistency in performance and support remains a challenge. Merchants seeking reliable shipping protection solutions might find ShipGuard helpful, provided the technical issues are addressed promptly.

Sans Drinks

Aug 11, 2025 on Shopify

We used this app for Shipping Protection in Shopify and faced multiple issues: Custom tags were automatically removed after 2–3 hours. Analytics reports showed incorrect data (this was eventually fixed). Excluded products were automatically removed from the app after 2–3 hours. The support team’s resolution time is extremely slow. Although they claimed to have fixed these problems, the issues still persist. Additionally, their QA process seems poor. When we reported the problems, their developer changed the app configuration without our consent (they later admitted this) and never reverted it back. This change negatively impacted our sales. Based on our experience, I would not recommend this app.

Just Wines

Aug 06, 2025 on Shopify

The app has so many bugs. 1- Custom tags get removed automatically after 2-3 hours. 2- Analytics report was showing incorrect data, which we later get that fixed. 3- If you are excluding some products, they are getting removed automatically from the app after 2-3 hours. Support team's response/resolution time is extremely slow...

Orgacia

Feb 25, 2025 on Shopify

I cannot recommend this app for two primary reasons: 1) Once the app is set up, it doesn’t perform properly on the cart page, failing to calculate the correct final total. 2) The support response time is very slow, and they are unresponsive. It appears that the app isn't functioning well because it is new.

Guardian Cloud Insoles

Jan 31, 2025 on Shopify

Absolutely no support for this product. The widget will not come off your cart.