(Updated Review) I want to update my previous review and clarify that the issue I experienced was not caused by ShipGuard, but by my store’s theme setup. After checking with the developer and reviewing their performance metrics, I realized the app works perfectly and does not slow down the store. It’s actually a great tool; easy to use, fully integrated with Shopify, and best of all, it’s free. It helped me secure hundreds of orders and added real value to my shop. Thanks to the support team for helping me understand the setup better!

This app is a keeper! The app is simple and super easy to use—no fuss, just quick, effective functionality. Even better, customer service responds lightning-fast. Had a small issue, reached out, and got a helpful reply in minutes. Highly recommend!

We used this app for Shipping Protection in Shopify and faced multiple issues: Custom tags were automatically removed after 2–3 hours. Analytics reports showed incorrect data (this was eventually fixed). Excluded products were automatically removed from the app after 2–3 hours. The support team’s resolution time is extremely slow. Although they claimed to have fixed these problems, the issues still persist. Additionally, their QA process seems poor. When we reported the problems, their developer changed the app configuration without our consent (they later admitted this) and never reverted it back. This change negatively impacted our sales. Based on our experience, I would not recommend this app.

Great APP and after a few days I've created an amount of revenue. I have used their tech support and they seem very good. Sign of a good team and hopefully I will be able to use more of their services.

The app has so many bugs. 1- Custom tags get removed automatically after 2-3 hours. 2- Analytics report was showing incorrect data, which we later get that fixed. 3- If you are excluding some products, they are getting removed automatically from the app after 2-3 hours. Support team's response/resolution time is extremely slow...

ShipGuard integrates flawlessly with our Shopify checkout. Setup was quick, and we love how we can exclude specific products or variants from the protection. The interface is user-friendly, and the flexibility in managing digital insurance status is a huge plus. Great app and support!

A must-have app for every Shopify store. ShipGuard’s digital insurance fulfillment and flexible statuses give us full control over our order protection. We’ve seen fewer chargebacks and more trust from our customers.

We love how easy ShipGuard is to use! Setting exclusions for specific items in our catalog was simple, and our customers appreciate the added protection at checkout. It’s definitely improved our post-purchase experience.

We love how easy ShipGuard is to use! Setting exclusions for specific items in our catalog was simple, and our customers appreciate the added protection at checkout. It’s definitely improved our post-purchase experience.

ShipGuard made it easy for us to offer shipping insurance without dealing with third parties. The Shopify checkout integration is smooth, and the app runs in the background without any issues. Highly recommend!