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6.2
ShipGuard: Shipping Protection logo

ShipGuard: Shipping Protection

Develop by Shopify
  • Built for Shopify
  • Free plan available

    Secure shipments with customizable protection and seamless Shopify integration.

    Shopify integration
    Customizable protection options
    Automated claims management
    Exclusions for specific products
    Digital insurance fulfillment
    9 Reviews
    6.2

    About ShipGuard: Shipping Protection

    Launched Dec 15, 2024

    Categories

    Built by Shopify

    Address

    8127 Mesa Dr, STE B206-141, Austin, TX, 78759, US

    Website Support Portal Privacy policy Tutorial FAQ Document
    ZB: WhatsApp & Messenger Chat logo
    (15 Reviews)
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    Description

    Expand revenue and secure orders with own custom shipping protection against damage, loss, and theft

    ShipGuard: Shipping Protection helps merchants secure shipments with own in-house customizable order protection against loss, damage, or theft. It simplifies claims management with automated tools for refunds, reshipments, and reorders. Merchants can define exclusions for specific products or variants and manage digital insurance fulfillment with flexible status options. The app integrates seamlessly with Shopify, improving store operations and customer satisfaction.

    ShipGuard: Shipping Protection helps merchants secure shipments with own in-house customizable order protection against loss, damage, or theft. It simplifies claims management with automated tools for refunds, reshipments, and reorders. Merchants can define exclusions for specific products or variants and manage digital insurance fulfillment with flexible status options. The app integrates seamlessly with Shopify, improving store operations and customer satisfaction. more
    • Define customizable shipping protection fees at checkout for customers.
    • Set exclusions for specific products or variants from the insurance widget.
    • Fully integrated claims management system for seamless issue resolution.
    • Digital insurance fulfillment with flexible status options after purchase.
    • Seamless Shopify checkout extension for easy integration and usage.

    Pros

    • Customizable order protection allows merchants to tailor shipping insurance to their specific needs
    • Automated claims management simplifies the process for handling refunds, reshipments, and reorders
    • Merchants can define exclusions for specific products or variants, offering flexibility in coverage
    • Digital insurance fulfillment with flexible status options enhances post-purchase experience
    • Seamless integration with Shopify streamlines usage and improves store operations
    • Increases customer satisfaction by providing a reliable solution for shipment issues

    Cons

    • The specific cost of using the app and how it might impact overall shipping expenses is unclear
    • Dependency on digital processes might be challenging for merchants not familiar with technology
    • Potential complexity in setting up customizable settings and exclusions for new users

    Top Helpful Reviews

    Elycura

    Aug 21, 2025  on Shopify

    This app is a keeper! The app is simple and super easy to use—no fuss, just quick, effective functionality. Even better, customer service responds lightning-fast. Had a small issue, reached out, and got a helpful reply in minutes. Highly recommend!

    Sans Drinks

    Aug 11, 2025  on Shopify

    We used this app for Shipping Protection in Shopify and faced multiple issues: Custom tags were automatically removed after 2–3 hours. Analytics reports showed incorrect data (this was eventually fixed). Excluded products were automatically removed from the app after 2–3 hours. The support team’s resolution time is extremely slow. Although they claimed to have fixed these problems, the issues still persist. Additionally, their QA process seems poor. When we reported the problems, their developer changed the app configuration without our consent (they later admitted this) and never reverted it back. This change negatively impacted our sales. Based on our experience, I would not recommend this app.

    MicroAvionics

    Aug 09, 2025  on Shopify

    Great APP and after a few days I've created an amount of revenue. I have used their tech support and they seem very good. Sign of a good team and hopefully I will be able to use more of their services.

    Just Wines

    Aug 06, 2025  on Shopify

    The app has so many bugs. 1- Custom tags get removed automatically after 2-3 hours. 2- Analytics report was showing incorrect data, which we later get that fixed. 3- If you are excluding some products, they are getting removed automatically from the app after 2-3 hours. Support team's response/resolution time is extremely slow...

    Bayyah Shop

    Jul 12, 2025  on Shopify

    ShipGuard integrates flawlessly with our Shopify checkout. Setup was quick, and we love how we can exclude specific products or variants from the protection. The interface is user-friendly, and the flexibility in managing digital insurance status is a huge plus. Great app and support!

    A1 Outdoor Power

    May 14, 2025  on Shopify

    A must-have app for every Shopify store. ShipGuard’s digital insurance fulfillment and flexible statuses give us full control over our order protection. We’ve seen fewer chargebacks and more trust from our customers.

    A1 Outdoor Power

    May 10, 2025  on Shopify

    We love how easy ShipGuard is to use! Setting exclusions for specific items in our catalog was simple, and our customers appreciate the added protection at checkout. It’s definitely improved our post-purchase experience.

    Franklin Equipment Sales

    May 10, 2025  on Shopify

    We love how easy ShipGuard is to use! Setting exclusions for specific items in our catalog was simple, and our customers appreciate the added protection at checkout. It’s definitely improved our post-purchase experience.

    Northshore Power Equipment, LLC.

    May 10, 2025  on Shopify

    ShipGuard made it easy for us to offer shipping insurance without dealing with third parties. The Shopify checkout integration is smooth, and the app runs in the background without any issues. Highly recommend!

    Bobcat® of Parry Sound

    May 10, 2025  on Shopify

    This app saved us so much time and money! ShipGuard integrates perfectly with our store and automates the entire process of handling damaged or lost shipments. Our support tickets have decreased, and customer satisfaction has gone up.

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