This app is a keeper! The app is simple and super easy to use—no fuss, just quick, effective functionality. Even better, customer service responds lightning-fast. Had a small issue, reached out, and got a helpful reply in minutes. Highly recommend!

We used this app for Shipping Protection in Shopify and faced multiple issues: Custom tags were automatically removed after 2–3 hours. Analytics reports showed incorrect data (this was eventually fixed). Excluded products were automatically removed from the app after 2–3 hours. The support team’s resolution time is extremely slow. Although they claimed to have fixed these problems, the issues still persist. Additionally, their QA process seems poor. When we reported the problems, their developer changed the app configuration without our consent (they later admitted this) and never reverted it back. This change negatively impacted our sales. Based on our experience, I would not recommend this app.

Great APP and after a few days I've created an amount of revenue. I have used their tech support and they seem very good. Sign of a good team and hopefully I will be able to use more of their services.

The app has so many bugs. 1- Custom tags get removed automatically after 2-3 hours. 2- Analytics report was showing incorrect data, which we later get that fixed. 3- If you are excluding some products, they are getting removed automatically from the app after 2-3 hours. Support team's response/resolution time is extremely slow...

ShipGuard integrates flawlessly with our Shopify checkout. Setup was quick, and we love how we can exclude specific products or variants from the protection. The interface is user-friendly, and the flexibility in managing digital insurance status is a huge plus. Great app and support!

A must-have app for every Shopify store. ShipGuard’s digital insurance fulfillment and flexible statuses give us full control over our order protection. We’ve seen fewer chargebacks and more trust from our customers.

We love how easy ShipGuard is to use! Setting exclusions for specific items in our catalog was simple, and our customers appreciate the added protection at checkout. It’s definitely improved our post-purchase experience.

We love how easy ShipGuard is to use! Setting exclusions for specific items in our catalog was simple, and our customers appreciate the added protection at checkout. It’s definitely improved our post-purchase experience.

ShipGuard made it easy for us to offer shipping insurance without dealing with third parties. The Shopify checkout integration is smooth, and the app runs in the background without any issues. Highly recommend!

This app saved us so much time and money! ShipGuard integrates perfectly with our store and automates the entire process of handling damaged or lost shipments. Our support tickets have decreased, and customer satisfaction has gone up.

ShipGuard has been a game-changer for our business. Being able to offer customizable shipping protection at checkout has boosted customer confidence and reduced disputes. The claims management system is super intuitive—we processed a refund in just minutes!

I previously had problems with the app setup, but the support team contacted me and resolved my issues. The app's user interface is quite clean and user-friendly.

I cannot recommend this app for two primary reasons: 1) Once the app is set up, it doesn’t perform properly on the cart page, failing to calculate the correct final total. 2) The support response time is very slow, and they are unresponsive. It appears that the app isn't functioning well because it is new.