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Customer reviews: Shopify Inbox

Develop by Shopify

Shopify Inbox is a messaging tool designed to help merchants connect with customers directly through chat. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (5,200)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

wispzone.com

Sep 07, 2024  on Shopify

The Shopify Inbox apps is a great way to communicate with our potential and existing customers.

RICHARD'S STORE

Sep 06, 2024  on Shopify

Simply it's a verry good application to use every day.

Navrangi Mall

Sep 06, 2024  on Shopify

革の万年筆ケース/ペンケース専門店

Sep 06, 2024  on Shopify

スマホ画面で見た時に、アイコンが大き過ぎて主張が強すぎる。アイコンによってすぐにチャットを意識するのは、望んでいる事ではないが、お客様には気軽に質問して頂けて、購入の検討をするのに繋がっていると思う。

JoJoZep I AM Design's

Sep 05, 2024  on Shopify

some spam gets through, 4 out of 5 emails are spam but all else is great

Pimax Store

Sep 05, 2024  on Shopify

The AI function is perfect. We hope there is more data report for it. About the incoming conversions,the respond speed or something.

NEW ZEALAND BED COMPANY

Sep 04, 2024  on Shopify

Vent Cap Systems

Sep 04, 2024  on Shopify

Too easy to use. Customers use it and love it. Makes this one man operation nearly available all the time, even when I'm not sitting at my computer or at the office.

Accessoires B2C

Sep 04, 2024  on Shopify

J'aurais souhaité que les clients ne soient pas obligés de mettre une adresse mail pour envoyer le chat, mais je comprends que c'est nécessaire

AvantDentalSupply

Sep 04, 2024  on Shopify

lisanoto

Sep 03, 2024  on Shopify

I can't get the Chat bubble to disappear from my website home page. It hides the language preference icon and makes navigation difficult. I've asked for help several times and have been waiting for an answer for a week, but nothing happens. I'm really disappointed. This application is neither user-friendly nor logical.

Chichus Librería

Sep 03, 2024  on Shopify

me encanta esta opción para que mis clientes puedan dejar sus consultas o comentarios de una manera más personalizada.

Side Stitches by Sammy

Sep 03, 2024  on Shopify

Easy to use.

Sassy Novelties

Sep 02, 2024  on Shopify

I use this app to communicate with my customers and its a great tool to have, especially when you're always on the go.

Mizu-h1-storea

Sep 02, 2024  on Shopify

HELLO

Sir Tile

Sep 02, 2024  on Shopify

BushWear

Sep 02, 2024  on Shopify

easy peasy so far

Turbo Araba

Sep 02, 2024  on Shopify

Bestttt

Best Finds USA

Sep 02, 2024  on Shopify

Hiro Health

Sep 01, 2024  on Shopify

Great experience.

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