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Customer reviews: Shopify Inbox

Develop by Shopify

Shopify Inbox is a messaging tool designed to help merchants connect with customers directly through chat. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (5,200)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

SWIRL

Nov 20, 2024  on Shopify

Works as expected

Everglades Farm

Nov 20, 2024  on Shopify

Your AI tool is superb!!! Makes answering questions a breeze.

ladyoutside

Nov 20, 2024  on Shopify

Rough Old Glass

Nov 20, 2024  on Shopify

Great - I like the new AI feature. Hopefully it will learn more over time and responses become quicker and simpler

Motexion Australia

Nov 19, 2024  on Shopify

Pet Supplies Café

Nov 19, 2024  on Shopify

It is easy and fast. With AI responses it has become even easier.

Royal Simplicity Coffee Trading LLC

Nov 19, 2024  on Shopify

James Leather

Nov 18, 2024  on Shopify

works amazing

Atom Packs

Nov 18, 2024  on Shopify

We like the idea of using the Shopify inbox on our site but in reality the app is too basic. There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications. To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have 100 staff members who are nothing to do with customer service. That is bad app design. As the store owner I should be able to select who gets access to Shopify inbox and universally what the notification settings are. I think there also needs to be more functionality integrated around which staff members are currently available to take conversations - ideally auto allocating them to people on shift.

Paradisexdoll

Nov 18, 2024  on Shopify

good

Chase CCTV

Nov 18, 2024  on Shopify

Barbari Botanical Co.

Nov 17, 2024  on Shopify

Casa Duth

Nov 17, 2024  on Shopify

o aprimoramento sempre se deve em acelerar o contato apos o cliente fizer alguma solicitação. Tem que ser automatico, o mais rapido possivel !

Digging It Detectors

Nov 17, 2024  on Shopify

So far I am liking it.

STELE CALZATURIFICIO

Nov 17, 2024  on Shopify

OTTIMA

Carradice - Innovative Outdoor Products

Nov 17, 2024  on Shopify

yes good app worth using

Tiqo

Nov 17, 2024  on Shopify

The Quarterback

Nov 17, 2024  on Shopify

The best ever

Idlewild

Nov 16, 2024  on Shopify

I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.

Blissful Zen

Nov 15, 2024  on Shopify

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