Shopify Inbox App Review: Features, Pros & Cons

Customer reviews: Shopify Inbox

Shopify Inbox is a messaging tool designed to help merchants connect with customers directly through chat. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (5,200)

Overall rating

4.7

5

2,536
4

346
3

67
2

20
1

43

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

User-friendly interface and seamless integration with Shopify.
Automated and AI-generated responses that save time.
Free of charge, providing significant value at no cost.
Ability to handle customer inquiries in real time, improving customer service.
Maintains a history of customer conversations for context.

Common Concerns

Lack of capability to manage inbound emails and start conversations.
Issues with spam and unsolicited sales messages affecting user experience.
Difficulty with certain notifications and synchronizations on mobile devices.
Some technical glitches, like app crashes or difficulties with updates.
Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

Vapes Bar

Feb 14, 2025 on Shopify

Easy to use and a lot of features

Magari

Feb 13, 2025 on Shopify

Computer HDD

Feb 13, 2025 on Shopify

Excellent. It works according to my expectations.

Rave Off Road

Feb 13, 2025 on Shopify

We just made the switch over to inbox, and while you can set hours for chat, it doesn't mean anything apparently because it still sends push notifications to your phone even at 2am, outside of the hours set in the app settings. Super annoying. Seems like a pretty basic issue that should be figured out.

All About Sewing

Feb 13, 2025 on Shopify

Very helpful, always considerate

EUKALIX™

Feb 12, 2025 on Shopify

Lè Max Fragrances

Feb 12, 2025 on Shopify

Catholic Faith Store

Feb 12, 2025 on Shopify

TULSIGN

Feb 12, 2025 on Shopify

very easy flexible app

Pure Cure

Feb 12, 2025 on Shopify

It is pretty easy to use with a tiny learning curve.

متجر العائلة

Feb 12, 2025 on Shopify

ممتاز التعامل مع الزبائن والاجابة عن استفساراتهم افضل

Moreboards

Feb 11, 2025 on Shopify

alles bestens!

OG Racing

Feb 11, 2025 on Shopify

Incredibly user-friendly and the AI-generated responses are surprisingly good after a week or two of learning!

Bolt Demon

Feb 11, 2025 on Shopify

Easy peasy. Works well for chat. Would be an absolute killer app if it could accept and manage inbound emails rather than just through the widget.

BY GAIA

Feb 11, 2025 on Shopify

Werkt heel goed.

Bee Inspired

Feb 11, 2025 on Shopify

We like the opportunities that this app provides, but it should allow us to reach out to our visitors. It would be more proactive if we can be assistive, rather than wait for someone to reach out to us. People often don't ask questions. Also could benefit to vet and stop spam. We get a lot of unwanted sales pitches.

MILE®stone

Feb 10, 2025 on Shopify

Case Closed

Feb 10, 2025 on Shopify

It's a great app to manage live chat on website

PrimeLight Design

Feb 10, 2025 on Shopify

Works really well, customers use it and has let to conversions. Great!

PatissArts

Feb 10, 2025 on Shopify

Très intuitif et très pratique pour les clients qui veulent avoir une réponse rapide plutôt que de passer par un mail. Cependant certains pensent que c'est une IA et se déchainent un peu sur la messagerie .. N'y aurait-il pas possibilité d'avoir une bannière pour leur expliquer quand ils arrivent sur la messagerie ? Sinon application au top je compte bien la garder !