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Customer reviews: Shopify Inbox

Develop by Shopify

Shopify Inbox is a messaging tool designed to help merchants connect with customers directly through chat. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (5,200)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

BRIJ Medical

Apr 22, 2024  on Shopify

COOLHORSE

Apr 22, 2024  on Shopify

çok başarılı bir uygulama.

Premium Bespoke AutoWorks

Apr 22, 2024  on Shopify

Easy to use.

Predire Paris Srbija

Apr 22, 2024  on Shopify

Dash The Henge Store

Apr 22, 2024  on Shopify

great for customer service

RavenRova

Apr 22, 2024  on Shopify

When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!

Maussa

Apr 22, 2024  on Shopify

Te llegan en el momento las notificaciones.

Aura Decor

Apr 22, 2024  on Shopify

porcelain99

Apr 22, 2024  on Shopify

Kedai Suria

Apr 22, 2024  on Shopify

FloridaKeysBabyApparel

Apr 21, 2024  on Shopify

Your Western Decor

Apr 21, 2024  on Shopify

Pretty handy

K'andy Lovers

Apr 21, 2024  on Shopify

efficace et fonctionnelle

Custom imports store

Apr 21, 2024  on Shopify

Kittenfield - Indoor Playgrounds

Apr 21, 2024  on Shopify

REALY EPIC GOOD!

A Dash Of Sugar

Apr 21, 2024  on Shopify

Heart Gallery

Apr 21, 2024  on Shopify

Luke’s 3d print shop

Apr 21, 2024  on Shopify

this is very good for talking with customers

Cinksart

Apr 20, 2024  on Shopify

Nail beauty supply store

Apr 20, 2024  on Shopify

Good

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