Taranker.Com Logo
  1. Home
  2. Shopify
  3. Customer reviews: Shopify Inbox
Shopify Inbox logo

Customer reviews: Shopify Inbox

Develop by Shopify

Shopify Inbox is a messaging tool designed to help merchants connect with customers directly through chat. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

View info

Reviews (5,200)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

NEOTECH

Jul 20, 2024  on Shopify

Very Convenient

Grumpy Bike Shop

Jul 20, 2024  on Shopify

日本語入力の改行がおかしい

Julius Shop & Go

Jul 19, 2024  on Shopify

good

abletolive.com

Jul 19, 2024  on Shopify

Fantastic product

Veefa Ebikes

Jul 19, 2024  on Shopify

very usefully,the only drawback is the app sucks but desktop side no problem

Claude Berry

Jul 19, 2024  on Shopify

C'est bien fait, J aime pouvoir etre en contact avec mes clients

Ladore

Jul 19, 2024  on Shopify

The Organic Food Shop

Jul 19, 2024  on Shopify

STOREFY

Jul 18, 2024  on Shopify

je recommande cette application, parce que les messages sont rapides et securises. Mais jaurais voulu l option de pouvoir traduire les messages en d autres langues

GLARA HOME

Jul 18, 2024  on Shopify

it is fast and quick

Smart House Mexico

Jul 18, 2024  on Shopify

Nos gusta bastante, se trabaja cómodo solo que sería mucho mejor poder enviar archivos adjuntos, no sé porqué nosotros no podemos hacerlo.

Willi's Ski Shop

Jul 18, 2024  on Shopify

Wish it could be Text not e-mail....

Body Brazil

Jul 18, 2024  on Shopify

I'm very pleased with the Shopify Inbox Chat, I've tried others and not liked how they work. The integration with the website & customer info is seamless. I've seen it improve customer communication and help complete sales.

Vitali+

Jul 18, 2024  on Shopify

Excelente plataforma para conectar con leads o personas interesadas en comprar. Rapido y con notificaciones. Las repuestas se valoran demasiado, mas aun que puedes adjuntar productos de forma muy facil. Me encanta

A Smart Choice

Jul 18, 2024  on Shopify

USimplySeason

Jul 18, 2024  on Shopify

Easy to use and get notifications from customers per set-up

Depot Eshop

Jul 18, 2024  on Shopify

Shopify chat support has transformed the way we interact with customers. The speed and efficiency of the service allow us to resolve queries on time, generating a good customer experience. This channel not only improves our communication, but also strengthens the trust and loyalty of our customers. Highly recommended for any business looking to optimize their customer service!

PrevailProd.

Jul 18, 2024  on Shopify

SMART PETS LIFE

Jul 17, 2024  on Shopify

https://apps.shopify.com/cdn/shopifycloud/shopify_app_store/assets/eco/icons/eco-modal-close-e7a6ef633153121611ef398a50df71b752619c3a3bb5299eca5a7d071c82a6a9.svg

Cloudy Mattress

Jul 17, 2024  on Shopify

Great Customer service. Great Service

Scroll to Top