Shopify Inbox App Review: Features, Pros & Cons

Customer reviews: Shopify Inbox

Shopify Inbox is a messaging tool designed to help merchants connect with customers directly through chat. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (4,756)

Overall rating

4.7

5

1,963
4

281
3

48
2

15
1

35

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

User-friendly interface and seamless integration with Shopify.
Automated and AI-generated responses that save time.
Free of charge, providing significant value at no cost.
Ability to handle customer inquiries in real time, improving customer service.
Maintains a history of customer conversations for context.

Common Concerns

Lack of capability to manage inbound emails and start conversations.
Issues with spam and unsolicited sales messages affecting user experience.
Difficulty with certain notifications and synchronizations on mobile devices.
Some technical glitches, like app crashes or difficulties with updates.
Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

Paradox Aviation

Apr 07, 2024 on Shopify

Fresh Kale Bath & Boutique

Apr 07, 2024 on Shopify

I like this app

Wormuth Farm

Apr 07, 2024 on Shopify

Keeps me in touch with customers and performance wise it's very responsive.

Fashion -Face-Cosmetics

Apr 07, 2024 on Shopify

QUICK SERVICE AND DIRECT SERVICE

The Sandbox

Apr 06, 2024 on Shopify

Woodstock & cie

Apr 06, 2024 on Shopify

Great free chat app that has very similar functionnalities than other app that charge you 20-30$/month

Corvogue

Apr 06, 2024 on Shopify

Drinkshopstore.com

Apr 06, 2024 on Shopify

Ottima App. Consigliatissima. Grazie.

triQUIP Sports

Apr 06, 2024 on Shopify

All World Shops

Apr 06, 2024 on Shopify

Ziary StoreHouse

Apr 06, 2024 on Shopify

shopthenextchapter

Apr 05, 2024 on Shopify

Customer service is the best I have ever experienced ANYWHERE! They are super quick maybe 5 minutes max and the chat feature helps so much when I am trying to design! They are super helpful and absolutely amaing 5 stars NO QUESTION

Cardiostix

Apr 05, 2024 on Shopify

The Posh Loft

Apr 05, 2024 on Shopify

P|K Beauty & Boutique

Apr 05, 2024 on Shopify

Modibodi Cyprus

Apr 05, 2024 on Shopify

great

BapMagic

Apr 05, 2024 on Shopify

Pupps

Apr 05, 2024 on Shopify

Excellent app

JackJacks Metal

Mar 13, 2024 on Shopify

Based on this app I can see Shopify really cares about helping store owners connect with their customers. To be able to message on the computer and via mobile we can stay connected even when offline. I would like the ability to easily switch between stores as I have several. I will get a notification from one store that I need to respond to and then another from another store. Switching back and forth easily will help me take care of my customers more easily. Thank you for all you do for us

Maison de Kristine

Feb 20, 2024 on Shopify

"I have to say that the support I received from Shopify was exceptional. It can be really challenging to manage everything on my own, but their assistance was incredibly valuable. They helped me understand the functionality of Shopify's Inbox Chat app, which is a free alternative to one of my paid apps that serves the same purpose. In essence, I received free support for a new app and was able to save money by discontinuing an old app. Overall, it was a great experience."