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Customer reviews: Shopify Inbox

Develop by Shopify

Shopify Inbox is a messaging tool designed to help merchants connect with customers directly through chat. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (4,736)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

Gift Original

Jun 21, 2025  on Shopify

Works great, recommend this app!

Niecy Frazier Inc.

Jun 20, 2025  on Shopify

The app is super informative and integrates well with my email list. I could engage with my subscribers instantly, which was a big plus.

Calily Bridal

Jun 20, 2025  on Shopify

Great app - no need to use the other ones, this one is free

Dabbsson JP

Jun 20, 2025  on Shopify

グッド

WAT INT

Jun 20, 2025  on Shopify

TBAE

Jun 19, 2025  on Shopify

excellent and responsive

AudiGear.com

Jun 19, 2025  on Shopify

Simple and the Ai works well.

Nano Protection Elite

Jun 19, 2025  on Shopify

Wine Country Motor Sports

Jun 18, 2025  on Shopify

Magigarage4x4

Jun 17, 2025  on Shopify

EKB Textiles

Jun 17, 2025  on Shopify

this app is great; you can help your customers if they have any questions right away.

FAGRAMI JEWELRY

Jun 17, 2025  on Shopify

YunoMatcha

Jun 16, 2025  on Shopify

ZONESUN OFFICIAL STORE

Jun 14, 2025  on Shopify

Alex Shogun Men's Clothes

Jun 14, 2025  on Shopify

Easy to use and have good AI assistant help you to work faster

vapewholesaler.ca

Jun 14, 2025  on Shopify

FC-Direct.com

Jun 14, 2025  on Shopify

Great tool for communicating with customers live

G.G-Designs

Jun 13, 2025  on Shopify

Ich finde Inbox klasse und kann sie jedem empfehlen, der auf schnelles kommunizieren, wert legt, vor allen macht sich das auch in den Verkäufen bemerkbar.

SLAAPBEREN

Jun 13, 2025  on Shopify

Sinds we Shopify Inbox gebruiken, is het contact met klanten veel persoonlijker én sneller geworden. Klanten kunnen direct een vraag stellen terwijl ze aan het shoppen zijn, en ik kan zelfs via mijn mobiel reageren — superhandig. Wat ik vooral fijn vind: Je ziet welke producten klanten aan het bekijken zijn terwijl ze chatten. Je kunt snelle antwoorden instellen, zodat je veelgestelde vragen direct beantwoordt. Het integreert naadloos met de Shopify-omgeving en werkt ook via e-mail of Facebook Messenger. Door die directe interactie merk ik dat mensen sneller kopen en minder twijfelen. Het voelt niet als een los chatsysteem, maar echt als onderdeel van mijn webshop. En het is nog gratis ook! Kortom: Shopify Inbox is onmisbaar geworden voor mijn klantenservice. Een aanrader voor elke webshop die vertrouwen wil opbouwen én meer wil verkopen. — Rob, slaapberen.com

West Texas Tee's

Jun 12, 2025  on Shopify

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