Taranker.Com Logo
Shopify Inbox logo

Customer reviews: Shopify Inbox

Develop by Shopify

Shopify Inbox is a messaging tool designed to help merchants connect with customers directly through chat. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (4,756)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

El Coso

Jun 18, 2024  on Shopify

Es buena, aunque seria mejor teniendo mas alertas de notificación de mensajes entrantes

Hex Garage

Jun 18, 2024  on Shopify

super helpful-excellent means for interaction with customers

More Taste

Jun 18, 2024  on Shopify

elbeberegalo

Jun 18, 2024  on Shopify

Scentedelic

Jun 18, 2024  on Shopify

user interface is good

Fire Mecca

Jun 18, 2024  on Shopify

Happy Dog Food

Jun 17, 2024  on Shopify

Seems to work well, I have lots of customers messaging me.

xiamiaopets

Jun 17, 2024  on Shopify

good experience

Sol Sunguard

Jun 17, 2024  on Shopify

Great addition to Shopify. i have converted many customers using chat.

Superlative Collection

Jun 17, 2024  on Shopify

User friendly

Proff Turf

Jun 17, 2024  on Shopify

BBR Motorsports

Jun 17, 2024  on Shopify

Easy to use, mobile and desktop friendly.

Mythical Mushbunny Slimes

Jun 17, 2024  on Shopify

Great experience!

Seoul Store

Jun 17, 2024  on Shopify

It works great!

PWC Parts Yard - New & Refurbished Watercraft Jet Ski Parts

Jun 16, 2024  on Shopify

Shopify inbox has helped us to fine tune and streamline our customer service process. Being able to get back to customer at a later time is a game changer and has helped us tremendously. Now no question goes unanswered and no leads lost.

D-SAUCE AFRIMART LLC

Jun 16, 2024  on Shopify

Best Livechat option

memomad.store

Jun 16, 2024  on Shopify

Queerartikel

Jun 16, 2024  on Shopify

PDQ Car Wash Shop

Jun 16, 2024  on Shopify

Easy to use for our team.

Coal Iron Works

Jun 16, 2024  on Shopify

Makes contact with my customers a breeze. Only updated needed is I shouldn't have to click out of a message and click back into it to mark as unread if I have the log active on my screen and the customer messages.

Scroll to Top