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Customer reviews: Shopify Inbox

Develop by Shopify

Shopify Inbox is a messaging tool designed to help merchants connect with customers directly through chat. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (4,756)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

Chez Grégoire Pâtisserie

Jun 21, 2024  on Shopify

ZAYASTORE

Jun 21, 2024  on Shopify

Super

Viking Hills

Jun 20, 2024  on Shopify

The Top Ref

Jun 20, 2024  on Shopify

JT2 Beef

Jun 20, 2024  on Shopify

I like it because customers can message me quickly and don't have to wait for a reply.

Trendshop

Jun 20, 2024  on Shopify

é um otimo chat para começar a atendimento

Elite Echo Exchange

Jun 20, 2024  on Shopify

「うちのこ」セルフプロデュース専門店 はこころこ

Jun 19, 2024  on Shopify

AFTER VAPE

Jun 19, 2024  on Shopify

Superbe application !!

Taheebo Wellness Tea

Jun 19, 2024  on Shopify

Great app, no issues with it. Works as it should.

EVERAPPAREL

Jun 19, 2024  on Shopify

Photon Glow

Jun 19, 2024  on Shopify

Spelean (NZ) Ltd

Jun 19, 2024  on Shopify

for free its quite good and does everything we need, we don't need bells and whistles

shopeverythinghappy

Jun 18, 2024  on Shopify

So far so good, testing; haven't went live yet. Thank you

Flirtation Street

Jun 18, 2024  on Shopify

It works amazing and is fast and efficient

Five Iron Frenzy Online Internet SuperStore

Jun 18, 2024  on Shopify

Tienda Oficial Charros Jalisco Béisbol

Jun 18, 2024  on Shopify

:)

hands & crafts

Jun 18, 2024  on Shopify

En general funciona bien para tener contacto en tiempo real con el cliente.

Robert S. Riemer (RSR)

Jun 18, 2024  on Shopify

Love it!

kashishkart.com

Jun 18, 2024  on Shopify

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