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Customer reviews: Shopify Inbox

Develop by Shopify

Reviews (6,094)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

Só Promoções

Apr 24, 2024  on Shopify

Ótima experiência com os clientes nas lojas.

Sprout Babies

Apr 24, 2024  on Shopify

IT works great!

us-ooto.com

Apr 24, 2024  on Shopify

Indiamed

Apr 24, 2024  on Shopify

A Little Lacey

Apr 24, 2024  on Shopify

Search function needs to be better and would be good to be able to star conversations or categorise them.

Genjutsu Shop

Apr 24, 2024  on Shopify

Best app for shopify stores. Must try it.

Jewellery Design Center

Apr 24, 2024  on Shopify

Easiest way to connect with customers and solve their queries

FaithMade

Apr 24, 2024  on Shopify

Its Awesome App. I get My emails Quick and Notifies me.

Skin care

Apr 24, 2024  on Shopify

So you have great service and great reviews to back it up

Simroar

Apr 24, 2024  on Shopify

Luxurious Rugs

Apr 24, 2024  on Shopify

It is nice and can get better and more reliable.

Kargo Gear

Apr 23, 2024  on Shopify

Comfort Lady Private Limited

Apr 23, 2024  on Shopify

good

Shopitland

Apr 23, 2024  on Shopify

Helpful directions, easy to navigate and reply to people.

apnee service

Apr 23, 2024  on Shopify

KettyStore

Apr 23, 2024  on Shopify

Outex Underwater Camera Housings

Apr 23, 2024  on Shopify

Very useful, feature rich, but simple. I recommend it.

Alina's Fonts

Apr 23, 2024  on Shopify

It's great

CLEANOYA

Apr 23, 2024  on Shopify

very good i like it, easy to use

Little Seedling

Apr 22, 2024  on Shopify

Have been using it for over 2 years, and have had no problems so far. Does what it is meant to.

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