Shopify Inbox App Review: Features, Pros & Cons

Customer reviews: Shopify Inbox

Shopify Inbox is a messaging tool designed to help merchants connect with customers directly through chat. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (4,746)

Overall rating

4.7

5

1,945
4

280
3

47
2

15
1

33

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

User-friendly interface and seamless integration with Shopify.
Automated and AI-generated responses that save time.
Free of charge, providing significant value at no cost.
Ability to handle customer inquiries in real time, improving customer service.
Maintains a history of customer conversations for context.

Common Concerns

Lack of capability to manage inbound emails and start conversations.
Issues with spam and unsolicited sales messages affecting user experience.
Difficulty with certain notifications and synchronizations on mobile devices.
Some technical glitches, like app crashes or difficulties with updates.
Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

Greycoat Research

Oct 15, 2024 on Shopify

Pet Paradise

Oct 14, 2024 on Shopify

facile ed intuitiva

Apex Restaurant Supply

Oct 14, 2024 on Shopify

Very cool, seamless integration to my site. Customers LOVE it. 10/10

Magics Care

Oct 14, 2024 on Shopify

Spitfire Audio India

Oct 14, 2024 on Shopify

Easy to use both for us and the customers, and responses are quick. Automated responses work wonders if one knows how to set them up properly. Also showcases the chat on the customer's activity log. Looking for more innovations ahead! Cheers!

SenSii

Oct 14, 2024 on Shopify

It's wonderful! I have a long way to go to get my business really successful but Shopify is clear and understandable for this 70 year old lady. The Inbox works well

George Kerlukes

Oct 13, 2024 on Shopify

I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. It also identifies spam and enables you to block senders you don't want to be in communication with.

HH Perkins Co.

Oct 13, 2024 on Shopify

So far, it's been pretty good. It has led to a couple of orders and makes it easy to respond to customers from anywhere. I'm going to start trying some of the automated responses soon.

tubularglass

Oct 13, 2024 on Shopify

Lulu Home

Oct 13, 2024 on Shopify

Comoda, pratica, facile da installare

The WineBarn

Oct 13, 2024 on Shopify

Very easy to set up and works perfectly

Undit Ohaeren

Oct 13, 2024 on Shopify

Customers use it and love it. Makes this one man operation nearly available all the time, gives my customers an easy way to communicate with us!

Paraya Zeanne

Oct 13, 2024 on Shopify

It's great for chatting with our customers in real time. The app shows FAQs to the customers

LeuvenGallery

Oct 12, 2024 on Shopify

its really helpfull app and easy .

Lamsi Decor

Oct 12, 2024 on Shopify

Souk

Oct 12, 2024 on Shopify

Please Add 'AI' feature

Vinyl Revival

Oct 11, 2024 on Shopify

Works well, every time

Hydrotech Su Arıtma

Oct 11, 2024 on Shopify

SEXYFOREVER

Oct 10, 2024 on Shopify

Very reliable inbox. Easy to use and connect with customers. Thank you

Material World

Oct 10, 2024 on Shopify

Easy to use, helps me connect to prospects and lead all the time