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Customer reviews: Shopify Inbox

Develop by Shopify

Reviews (6,090)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

Lark Ellen Farm

Jun 27, 2024  on Shopify

Super helpful! Great way to connect with customers

Personal Health Shop

Jun 27, 2024  on Shopify

Its great, if shopify makes it you know its good. Plus it's free. I would love now for them to integrate AI with the chat, that can aid customers based on product questions and stuff

The Alabama Girl.com

Jun 27, 2024  on Shopify

It's a super convenient and professional site!

InnoStylez

Jun 27, 2024  on Shopify

Whisper Wanda

Jun 27, 2024  on Shopify

la boite est facile à configurer, et l'échange se passe bien avec les notification c'est parfait

shriimant

Jun 27, 2024  on Shopify

The Golf Factory

Jun 27, 2024  on Shopify

Homerise

Jun 27, 2024  on Shopify

Mishow

Jun 27, 2024  on Shopify

Co.Ma. Srl

Jun 27, 2024  on Shopify

siamo pienamente soddisfatti!

LOGIC ICONZ STORE

Jun 26, 2024  on Shopify

nice

Istvan Maar Photography

Jun 26, 2024  on Shopify

Easy to use product. Love the simplicity!

4WD Central

Jun 26, 2024  on Shopify

great!

La Dame Boutique

Jun 26, 2024  on Shopify

AveryTech

Jun 26, 2024  on Shopify

BreezeAirEco™

Jun 26, 2024  on Shopify

Querido Feminino

Jun 26, 2024  on Shopify

eu estou gostando muito, olha que ainda nem lancei a loja.

Dingas

Jun 26, 2024  on Shopify

ABSOLUTES MUST HAVE !!! Diese Chat-Funktion ist unumgänglich!

Queens Things Me 2 U

Jun 26, 2024  on Shopify

A good way to communicate with customers.

Coastal Beads by Rebecca

Jun 26, 2024  on Shopify

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