Reviews: Shopify Inbox

Customer reviews: Shopify Inbox

Reviews (6,090)

Overall rating

4.7

5

1,466
4

215
3

39
2

11
1

27

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

User-friendly interface and seamless integration with Shopify.
Automated and AI-generated responses that save time.
Free of charge, providing significant value at no cost.
Ability to handle customer inquiries in real time, improving customer service.
Maintains a history of customer conversations for context.

Common Concerns

Lack of capability to manage inbound emails and start conversations.
Issues with spam and unsolicited sales messages affecting user experience.
Difficulty with certain notifications and synchronizations on mobile devices.
Some technical glitches, like app crashes or difficulties with updates.
Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

Stone Paving Direct

Jul 21, 2024 on Shopify

Good enough, good experience

HotforKitchen

Jul 21, 2024 on Shopify

good

Proteccion Total

Jul 20, 2024 on Shopify

Always and Forever

Jul 20, 2024 on Shopify

It makes it easier for me to reply to emails concerning my store as quickly as possible.

Game Crave Tournament Store

Jul 20, 2024 on Shopify

Customers can get in touch with us quickly letting us resolve issues promptly. We can also give them discounts because of problems or show products that may be a good substitute if they are dissatisfied with a purchase.

NEOTECH

Jul 20, 2024 on Shopify

Very Convenient

abletolive.com

Jul 19, 2024 on Shopify

Fantastic product

Veefa Ebikes

Jul 19, 2024 on Shopify

very usefully,the only drawback is the app sucks but desktop side no problem

Ladore

Jul 19, 2024 on Shopify

The Organic Food Shop

Jul 19, 2024 on Shopify

STOREFY

Jul 18, 2024 on Shopify

je recommande cette application, parce que les messages sont rapides et securises. Mais jaurais voulu l option de pouvoir traduire les messages en d autres langues

GLARA HOME

Jul 18, 2024 on Shopify

it is fast and quick

Willi's Ski Shop

Jul 18, 2024 on Shopify

Wish it could be Text not e-mail....

Body Brazil

Jul 18, 2024 on Shopify

I'm very pleased with the Shopify Inbox Chat, I've tried others and not liked how they work. The integration with the website & customer info is seamless. I've seen it improve customer communication and help complete sales.

Vitali+

Jul 18, 2024 on Shopify

Excelente plataforma para conectar con leads o personas interesadas en comprar. Rapido y con notificaciones. Las repuestas se valoran demasiado, mas aun que puedes adjuntar productos de forma muy facil. Me encanta

A Smart Choice

Jul 18, 2024 on Shopify

USimplySeason

Jul 18, 2024 on Shopify

Easy to use and get notifications from customers per set-up

PrevailProd.

Jul 18, 2024 on Shopify

SMART PETS LIFE

Jul 17, 2024 on Shopify

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Cloudy Mattress

Jul 17, 2024 on Shopify

Great Customer service. Great Service