Reviews: Shopify Inbox

Customer reviews: Shopify Inbox

Reviews (6,090)

Overall rating

4.7

5

1,466
4

215
3

39
2

11
1

27

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

User-friendly interface and seamless integration with Shopify.
Automated and AI-generated responses that save time.
Free of charge, providing significant value at no cost.
Ability to handle customer inquiries in real time, improving customer service.
Maintains a history of customer conversations for context.

Common Concerns

Lack of capability to manage inbound emails and start conversations.
Issues with spam and unsolicited sales messages affecting user experience.
Difficulty with certain notifications and synchronizations on mobile devices.
Some technical glitches, like app crashes or difficulties with updates.
Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

Decor By Amanda

Oct 29, 2024 on Shopify

Very easy to use. I never miss a message from my customers

Vanessa Marc Spa

Oct 29, 2024 on Shopify

love that it replies back to client's questions with full details of service and suggestion. its quick and fast like a human mind.

Cleansmart

Oct 29, 2024 on Shopify

I love this app. The ability to respond to customers quickly makes a significant difference. It is very user-friendly, and I highly recommend it to anyone looking to provide a better service to their clients.

Charmaine Collection

Oct 29, 2024 on Shopify

Launch in Style

Oct 29, 2024 on Shopify

Love it so far! Wish I could get everyone to submit customer support emails through this app!

The Orbit pk

Oct 29, 2024 on Shopify

de Young & Legion of Honor Museum Stores

Oct 28, 2024 on Shopify

Corpovino

Oct 28, 2024 on Shopify

AJ Store

Oct 28, 2024 on Shopify

very good tool

LeleLab – LeleLab® Mechanical Keyboards Store

Oct 27, 2024 on Shopify

非常好用，况且还是免费的

Don't Buy Tomorrow

Oct 27, 2024 on Shopify

Planes & Sails

Oct 27, 2024 on Shopify

kitikate.uk

Oct 27, 2024 on Shopify

Dogwatch Art Co.

Oct 27, 2024 on Shopify

Easy to use an setup.

GiftedPouch

Oct 26, 2024 on Shopify

ONFLAIR

Oct 26, 2024 on Shopify

As of my last knowledge update in December 2023, Shopify Inbox has provided a seamless experience for businesses looking to streamline their customer communication. The platform's user-friendly interface and integration with Shopify's ecosystem have made it efficient in managing customer inquiries, resulting in improved customer satisfaction and conversion rates. Its robust features, such as automated responses and order management, have proven to be invaluable for businesses, making it a highly recommended tool for e-commerce operations. Keep in mind that there may have been updates or changes to Shopify Inbox since my last knowledge update.

Vanto

Oct 26, 2024 on Shopify

Awesome alternative to whats app messages from customers.

IHEARTBUGS, INC.

Oct 25, 2024 on Shopify

Easy to use. Sometimes there is a delay of a few minutes before a chat message is delivered on my phone, but overall, it's a helpful app.

BabyBlissShop

Oct 25, 2024 on Shopify

INFINIQUE MART

Oct 25, 2024 on Shopify

i really appreciate this feature as we can easily talk to our customers and can solve there queries