Taranker.Com Logo
Shopify Inbox logo

Customer reviews: Shopify Inbox

Develop by Shopify

Reviews (6,265)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

PHOTOPHORES & BOUGIES

Dec 28, 2024  on Shopify

c'est pratique le fait de localiser les intervenants est très utile

WDLT117

Dec 27, 2024  on Shopify

easy to use

AtoZ Bazaar

Dec 26, 2024  on Shopify

its good

Stephany Style

Dec 26, 2024  on Shopify

This is a ONE STAR review but when I tried to submit one star, it would not submit. I tried over and over again, but it kept rejecting and refusing to submit. So if you see this, know that I only gave it more stars so it would let me submit. I'm telling the truth for others to know. It should have been ONE STAR. I'm taking screenshots of everything to keep as proof. What it did by refusing to let me submit ONE STAR means that this app that "supposedly" has 5,568 --- 4.7 stars --- is lying to the public because it forces people like me to give higher stars because it won't let us submit ONE star. It would only let me submit after I gave it more stars. So if you don't see one star reviews, it is because this app is lying and misleading Shopify shop owners by forcing reviews to be higher than they are, and its rating really has much lower 4.7 stars at 5,868. This is my real review: The app has no info to show me how to see what my customer sees. I can't see what my store's "sender" contact info is, and there is no way to find it or adjust it in any settings. And most of all, the app says my customer has no orders, but they DO have orders. There is also no help or support for it either. If you really care, email me to help me with a solution and stop preventing reviewers from leaving honest reviews with truthful feedback. Fix your app instead!

Biostrand

Dec 26, 2024  on Shopify

I am a beginner and I have had this store for a number of years with someone else controlling the platform and I am getting around in this app which seems to be user friendly! I know l have much to learn however I am INSPIRED by my experience so far!

Roadtyping

Dec 26, 2024  on Shopify

sehr zufrieden, einfach zu verstehen

MLN Goods

Dec 25, 2024  on Shopify

Love the automated responses.

New Red Sea Aquarium

Dec 25, 2024  on Shopify

nahtur-design

Dec 25, 2024  on Shopify

Der Kontakt mit meinen Kunden ist viel schneller und direkter. Die Inbox wird häufig genutzt

Military-Outdoors.com

Dec 24, 2024  on Shopify

Very good app!

CATG Sports Footwear

Dec 24, 2024  on Shopify

This app centralized and consolidates your specific business customer received emails and associates them directly to the store, through your regular business gmail account. It saves you space, and it maintains historical email from the customer.

ATL Stores

Dec 23, 2024  on Shopify

It's a very nice application, you can chat directly with customers quickly and this way you will get more feedback, I recommend it to everyone, I think everyone should definitely use it.

HAUGHTON ENTERPRISES

Dec 22, 2024  on Shopify

i like it

Elevar Sports

Dec 21, 2024  on Shopify

For an app that's free, it's extremely good. there are ofcoure a lot of things that can be improved, but overall great experience

Fácil Br

Dec 21, 2024  on Shopify

Grove Sales Ltd

Dec 21, 2024  on Shopify

DRB CONNECTOR

Dec 19, 2024  on Shopify

Greek Tastes 4 All

Dec 19, 2024  on Shopify

AAA Craft Wire

Dec 19, 2024  on Shopify

excelente

STORY SPARK

Dec 19, 2024  on Shopify

Scroll to Top